Technical Support (Former Employee) – Halifax NS – 20 August 2013
I came out of school and directly to this position. I believe it was a bad decision, but my loyalty and need to pay the bills made me stay here. I did learn a lot about technical support, and computers in general.
The environment was harsh, a monitored call center environment with a consistent call volume. If I was off the phone for more than 30 seconds, I was questioned. One time, I was followed to the bathroom by a manager. After one minute, he knocked on the door and asked me if everything "was ok".
Technical support was as well, left out of all the company rewards, as these were reserved for sales people. It didn't create a good morale.
Again, shiftwork. It's very tough on the body.
Learned a lot about technical support - worked with some great, incredibly smart people.
Customer Sales and Service Representative (Former Employee) – Halifax, NS – 7 February 2017
Customer Care Call Center -
I was there for a long time before moving on and it I saw it go from a great place with ample staffing and management go to an over worked understaffed mismanaged mess.
used to be a great place to work where you would take overtime voluntarily because you enjoyed your job. The start of the decline was when they changed the commission structure to make it near impossible to make a decent commission other then the top few people that sold very well. this move made the new system impossible to track if they were actually giving you the money you earned or not. once this took place they start loosing a lot of staff because of loss of commission that can be substantial. they started adding new computer software that made working efficiently impossible. this made metrics harder to meet making it even harder to make commission and again loosing money. then they started a system of angering their customers that would blow back on the customer service with long hold times, ques that never ended and being berated by customers for 8 hours a day. once that started to blow over they would release something new that would upset customers and starting the cycle all over again.
Some of the team managers were great others were not up to par at all. upper management never seemed to understand some of the issues we were having and never tried to make changes to help, if anything the opposite.
it's unfortunate because they offer great pay, good benefits and used to be a joy to go to work and no its just the pay and benefits. That can be fine for some butmore... others wont be able to take the pressure.
It might have changed since working there but from what I hear from friends that still do it is worse then before and no signs of getting any better.less
The company is great to work for and has a strong sense of community. The people that work there are very personable and it's easy to get along with everyone. There is a fair amount of shift work involved in the call center that I worked but there is usually room to move around and possibly get an at-home position.
Business Provisioning (Former Employee) – Halifax, NS – 28 November 2016
Eastlink overall is a great company to work for and overall treated me very well. Work/life balance was great for me, pay was good as well. Coworkers were supportive and at times made the environment more energetic.
However, the experience really is dependent on which department you are in as not all departments are treated equally. The management in my previous department started out top notch then quickly declined after new management was brought in. Morale was lower than ever and management definitely played favourites. Toxic is the best word to describe the atmosphere in that department when I left.
I would be willing to go back to Eastlink but not in that department.
Great work/life balance, great pay and benefits
Toxic environment depending on department; backstabbing is sadly commonplace.
Engineer (Current Employee) – Halifax – 14 September 2016
company still stuck in past as work from home concept is still hard to believe for them. company would want employees to report to work in physical form even in snow storm regardless city warns against driving.
good atmosphere, good people. overall Good place to work.
Loved working at Eastlink as I enjoy helping people. Every day was a new day at Eastlink as I was on the phones and took inbound calls from customers either to have service set up as a new account or a customer asking for changes or billing questions. I took control of each and every call on an individual basis.
Great job for people wanting to join the sales industry
RESIDENTIAL SALES REPRESENTATIVE (Former Employee) – Grande Prairie, AB – 12 April 2016
Go in, cash in my till. I learned the different types of channels. Management could have been better, I didn't receive a lot of feedback on how to deal with certain situations. My coworkers were pretty great for the most part. Dealing with angry customers who's cable/internet/home phone were shut off due to non payment. The hardest part was helping the customer calm down.