Technical Support (Former Employee) – Halifax NS – 20 August 2013
I came out of school and directly to this position. I believe it was a bad decision, but my loyalty and need to pay the bills made me stay here. I did learn a lot about technical support, and computers in general.
The environment was harsh, a monitored call center environment with a consistent call volume. If I was off the phone for more than 30 seconds, I was questioned. One time, I was followed to the bathroom by a manager. After one minute, he knocked on the door and asked me if everything "was ok".
Technical support was as well, left out of all the company rewards, as these were reserved for sales people. It didn't create a good morale.
Again, shiftwork. It's very tough on the body.
Learned a lot about technical support - worked with some great, incredibly smart people.
Customer Service Representative (Former Employee) – Dartmouth Crossing, NS – 27 February 2018
My sister had sadly passed away a three months into my job working for Eastlink. I informed them about my family matter and they said they would have to take a different route and fired me two days later. Would never recommend this company to anyone if they are looking for job security.
IT (Former Employee) – Halifax, NS – 26 February 2018
If you're in a dept that's not sales, marketing, or cust service, they have no problem letting you know that you're worthless. Ask for $20/per person to have a team building event for an evening? Nope. One week later, fly in every marketing person from across the country for a week long team building events, including paid lunches each day, scavenger hunts around the city, and nightly gatherings? Sure!
The double standards there is ridiculous. And if they like you, you'll get promoted. It doesn't matter if you're qualified for the position, you'll still move up quickly. It's all about popularity and being part of the clique. Overworked, under paid, under appreciated. Came in early and worked through lunches for weeks at a time while the work load kept piling up. When we asked to hire someone else to lighten our load, we were told "We can't do that because if the work load suddenly decreases (after a year, it didn't. It only increased) they'd have to start laying people off. Nevermind that the company bought 3 other companies in that same year, Nearly doubling our work load, then finally hiring ONE more person. Don't care about mental health. Don't care about employee satisfactions. They only care about the bottom line.
Increasing prices but not passing it on to employees. I guess jet fuel is expensive when the execs fly back and forth to their Hawaiian compound multiple times each year.