Technical Support (Former Employee) – Halifax NS – 20 August 2013
I came out of school and directly to this position. I believe it was a bad decision, but my loyalty and need to pay the bills made me stay here. I did learn a lot about technical support, and computers in general.
The environment was harsh, a monitored call center environment with a consistent call volume. If I was off the phone for more than 30 seconds, I was questioned. One time, I was followed to the bathroom by a manager. After one minute, he knocked on the door and asked me if everything "was ok".
Technical support was as well, left out of all the company rewards, as these were reserved for sales people. It didn't create a good morale.
Again, shiftwork. It's very tough on the body.
Learned a lot about technical support - worked with some great, incredibly smart people.
Customer service sales (Former Employee) – Dartmouth – 30 September 2017
This Company is insane,If you are looking for a job with security it is a not a good place 1) Don’t be late two minutes from break 2) If you use washroom even if you come back in two minutes the management makes face at you 3) Too much micromanagement 4) If you are stuck on call with the customer you will be in trouble they are concerned only on Sales , even though you make sales but have emergency and took off they will find a reason to fire you .. You can make money but no Job security, Favouritisim ..