Eastlink

34 reviews

Eastlink Employee Reviews

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culture of back stabbing and fear for your job
technician (Former Employee), Aylmer, ONJanuary 28, 2016
Cons: poor management, dont care for non-management opinion or input
worst managed...ever.
Hiring people who arent qualified, and consequently laid off a whole department.
Anyone of any value left
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Typical Call Center
Customer Solutions Engineer (Current Employee), Halifax, NSJanuary 19, 2016
This wa sa typical call center where there were way to many employees to managers ratio. This caused alot of employees to get lost in the sea and never return.
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Great company, numbers driven sales approach
Sales (Former Employee), Halifax, NSOctober 13, 2015
As an Outside Sales Representative you are not micro-managed. Weekly team meetings to go discuss the funnel and new opportunities we have uncovered.
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Efficient and Enjoyable
Accounts Payable Clerk (Current Employee), Halifax, NSOctober 13, 2015
The work is rewarding, the fellow employees are kind and helpful, and the transition from easier months to tight deadlines is smooth and efficiently controlled. I have learned a great deal about the financial workings of a large business, and how to effectively manage my time. Reasonable managers and space to operate and learn. A solid workplace.
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Great place to work, Lots of overtime if you want it
ADVANCED SYSTEM TECHNICIAN (Current Employee), Three Hills, ABSeptember 8, 2015
Pros: tools/gas/vehicle are paid for
Cons: lots of travelling
Typically you are working in your own as alberta is a very spread out place, especially if you are working in the middle of no where..But help is always a phone call away if you need it. There is a great group of people to work with but head office is in Halifax so there is a little bit of a time/schedule issue while trying to get things done. If you really want to work for this company Id probably have some kind of experience because they tend to throw you into the fire right away..the pay is great, but you have to take tests to move up the ladder..so if you know your stuff about cable you can do really well, onwards up to $35-38 dollars an hour.
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challenging at time but rewarding at same time
Business support coordinator (Current Employee), Sudbury ont.August 20, 2015
Pros: like working with techs on-site
Cons: poor rate of pay
typical day would be meeting with tech's to ensure that job goes without any trouble. very rewarding to see happy customer knowing they just switched providers without a headache and at the same time saving money. co-workers as a whole are all pretty good, the most difficult part of the job is getting projects off the ground without a million meetings. overall not a bad place to work pay could be alot better though.
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Great company that believes in its employees
Sr. Manager Tech Support and Vendor Relations (Former Employee), Halifax, NSAugust 19, 2015
Eastlink is a wonderful place to work, a place where you can truly build a career. The learning opportunities are endless, the rapidly changing industry keeps things fresh and new.
100% Canadian owned and operated, and consistantly ranks as one of Canada's Top 50 Employers
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Sales Representative (Current Employee), Antigonish, NSJuly 13, 2015
my eastlink job is a very laid back slow paced work enviorment,

great company to work for.

Amazing people to work with. Would love it more if it was faster pace
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Over all a great work environment!
Tech Support Specialist (Former Employee), Dieppe, NBJune 3, 2015
Working for Eastlink consisted of being able to perform

troubleshooting and walkthroughs for Internet, phone, digital cable

and email issues. As well as booking technician appointments for the

ladder.
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Hours worked in excess of standard hours are be paid for at the overtime rate.
Customer Sales and Service Consultant (Former Employee), Dartmouth, NSMay 28, 2015
Pros: Breaks and Lunches feature Management, supervisor questioning and review, as well as the odd pancakes
Cons: Mandatory overtime part of the job culture
This employer repeatedly and consistently satisfied the Minister of Labour that 'exceptional' circumstances make extra hours necessary, permits specifying the number of hours employees may work "over a limited period" had been granted since 2012 that had been allowed to expire for periods not exceeding 3 months.
Permits haven't been observed to also exempt this employer from the "day of rest" requirement to my knowledge. Applications are regularly made 60 days in advance, and the application for the permit is being posted for employees to see for at least 30 days prior to its proposed effective date. Obtaining a permit does not exempt the employer from the obligation to pay overtime.
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ok job
Retail Sale Rep (Former Employee), New Glasgow, NSApril 17, 2015
. . . . . . . . . . . . . . . . . . . . this job was great till I found something else, they had benefit and ok pay. the company itself was a joke but the people made it the way it was.
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Ever changing which allowed for learning and multitasking
Customer Service Representative (Former Employee), Dartmouth, NSApril 7, 2015
Pros: Work from home
Cons: Ever changing schedule
I learned a lot while I was there. I did not like the ever changing schedule. I was able to work from home which was great. I enjoyed the interaction with so many people over the phone.
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Great atmosphere
Customer Service and Sales Consultant (Former Employee), DartmouthMarch 18, 2015
Pros: company pizza
Cons: late nights
Great atmosphere, made some new friends, ran into some old ones. Hardest part of the job was dealing with people on the phone. Would much rather deal with people face to face as opposed to on the phone.
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Productive and fun workplace with great co-workers
Commercial Accounts Receivable Representative (Former Employee), Halifax, NSMarch 12, 2015
Pros: flexible schedule
Cons: long hours during busy periods of the month
performed commercial accounts receivable/collections duties following company polices

performed credit checks for residential and commercial clients for wireless services and products using Equifax and TransUnion

great co-workers as they were friendly, helpful, crucial in my development and growth within the department

challenging dealing with various escalated situations working with clients with overdue balances, credit reviews, and account management

enjoyable assisting other professional organizations with their overdue balances
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Was a good place to work at the start.
Employee (Former Employee), CanadaFebruary 19, 2015
Pros: paid the bills for the time i was there.
Cons: bad management
Some really great co-workers. Most non-management employees care about the customer. Above that, no one cares. High turnover rate in both management and non management make it very hard to compete in the Telco service industry. Decisions are made with no idea as of what the repercussions will be until it's too late [closing of tech support offices]. Very rarely see a supervisor for meetings, yet he/she is responsible for a yearly review of your work?? The good managers are too afraid to correct the bad ones for fear of the corporate kick out the door so it will never change.
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Sales and service a must.
Senior Product Advisor (Current Employee), Dartmouth, NSJanuary 12, 2015
Dealing with customer on a day to day, is a pleasure.
Sales and service is always interesting, and insuring the customers needs are met with respect, with a high level of professionalism.
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Eastlink was a wonderful company to work for...they cared about their employees.
Sales and Technical Support (Former Employee), Sudbury,ONNovember 4, 2014
Pros: our department being terminated
Cons: great work experience
The most enjoyable part of this job was ...the inter acting with customers and my coworkers...it sounds like I;m making this up but I loved it there.
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GOOD ORGANIZATION FOR ENTRY LEVEL
CUSTOMER SALES AND SERVICE CONSULTANT (Former Employee), Dartmouth, NSOctober 28, 2014
Pros: commissions and
Cons: long hours, high call volumes
A typical day at work, involved coming in, logging into my phone system,and taking inbound calls from internal and external customers,The calls range from billing inquiries,sales consultancy,tailoring products and services to meet the needs of customers based on your conversation with them,It also involves trying to de-escalate situations to promote an overall positive experience for the customer,I learnt how to deal with different people and how to be patient,I also learnt various skills due to the ever changing nature of the system,We had trainings everytime to equip us with new skills and procedures,Co-workers were awesome, and very supportive,The hardest part of the job was the difficult customers and the huge number of changes that affected customers at a go,the call volumes sky rocketed,I enjoyed the positive conversations i had and the games and cool prizes to motivate you
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Great Company & Great People
Applications Server Administrator (Former Employee), Halifax, NSSeptember 30, 2014
Management are eager to help staff succeed and grow their careers.
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alright place to work.
engineer (Former Employee), Greater Sudbury, ONSeptember 11, 2014
Was laid off due to downsizing to be "more effect and efficient". Always doing more with less and less.
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