Customer service sales (Former Employee) – Dartmouth – 30 September 2017
This Company is insane,If you are looking for a job with security it is a not a good place 1) Don’t be late two minutes from break 2) If you use washroom even if you come back in two minutes the management makes face at you 3) Too much micromanagement 4) If you are stuck on call with the customer you will be in trouble they are concerned only on Sales , even though you make sales but have emergency and took off they will find a reason to fire you .. You can make money but no Job security, Favouritisim ..
Customer Service Associate (Former Employee) – Dartmouth Crossing, NS – 5 May 2017
This company will fire you out of the blue. If you are not on top of your sales everyday you will be talked to. You cannot miss any time, even if its an emergency they will hold it againt you. You can be top in your sales but you miss any time for anything they will fire you without notice. They hire too many people then watch you like a hawk to find any reason to fire you. They only like you as an employee when youre doing good.
C'est une bonne entreprise pour débuter, l'envirronement de trvail est correct, le management est correct, cependant le seul reproche que je me permettrai de faire est qu'il n'y a aucun mesure en place pour former les techniciens, c'est du chacun pour soi, tiens les bouquins va étudier !" donc si tu est quelqu'un de très ambitieux, prépare toi a une stagnation de quelques années avant d’être capable de dépasser les 55k par an.
Customer Sales and Service Representative (Former Employee) – Halifax, NS – 7 February 2017
Customer Care Call Center -
I was there for a long time before moving on and it I saw it go from a great place with ample staffing and management go to an over worked understaffed mismanaged mess.
used to be a great place to work where you would take overtime voluntarily because you enjoyed your job. The start of the decline was when they changed the commission structure to make it near impossible to make a decent commission other then the top few people that sold very well. this move made the new system impossible to track if they were actually giving you the money you earned or not. once this took place they start loosing a lot of staff because of loss of commission that can be substantial. they started adding new computer software that made working efficiently impossible. this made metrics harder to meet making it even harder to make commission and again loosing money. then they started a system of angering their customers that would blow back on the customer service with long hold times, ques that never ended and being berated by customers for 8 hours a day. once that started to blow over they would release something new that would upset customers and starting the cycle all over again.
Some of the team managers were great others were not up to par at all. upper management never seemed to understand some of the issues we were having and never tried to make changes to help, if anything the opposite.
it's unfortunate because they offer great pay, good benefits and used to be a joy to go to work and no its just the pay and benefits. That can be fine for some butmore... others wont be able to take the pressure.
It might have changed since working there but from what I hear from friends that still do it is worse then before and no signs of getting any better.less
The company is great to work for and has a strong sense of community. The people that work there are very personable and it's easy to get along with everyone. There is a fair amount of shift work involved in the call center that I worked but there is usually room to move around and possibly get an at-home position.
Business Provisioning (Former Employee) – Halifax, NS – 28 November 2016
Eastlink overall is a great company to work for and overall treated me very well. Work/life balance was great for me, pay was good as well. Coworkers were supportive and at times made the environment more energetic.
However, the experience really is dependent on which department you are in as not all departments are treated equally. The management in my previous department started out top notch then quickly declined after new management was brought in. Morale was lower than ever and management definitely played favourites. Toxic is the best word to describe the atmosphere in that department when I left.
I would be willing to go back to Eastlink but not in that department.
Great work/life balance, great pay and benefits
Toxic environment depending on department; backstabbing is sadly commonplace.
Engineer (Current Employee) – Halifax – 14 September 2016
company still stuck in past as work from home concept is still hard to believe for them. company would want employees to report to work in physical form even in snow storm regardless city warns against driving.
good atmosphere, good people. overall Good place to work.