Digital Cable Tech (contract) (Former Employee), halifax ns – April 30, 2014
Pros: fun work atmosphere and get too travle around ns
Cons: poor management
Day at work: come in if you got put in appointments you would go set up your car if not you would be making calls all day.
What did I learn: how to setup and install cable boss.
Management: some of the – more... supervisor were good but the main boss was rarely in and would leave for hrs and not tell anyone and would give his buddy's get away with a lot like coming in 2 hrs late.
Hardest part of the job: trying to find some of the homes :P
Enjoyable part of the job: you got to go and drive around NS and help people with their TV problems – less
Hours worked in excess of standard hours are be paid for at the overtime rate.
Customer Sales and Service Consultant (Former Employee), Dartmouth, NS – May 28, 2015
Pros: Breaks and Lunches feature Management, supervisor questioning and review, as well as the odd pancakes
Cons: Mandatory overtime part of the job culture
This employer repeatedly and consistently satisfied the Minister of Labour that 'exceptional' circumstances make extra hours necessary, permits specifying the number of hours employees may work "over a – more... limited period" had been granted since 2012 that had been allowed to expire for periods not exceeding 3 months. Permits haven't been observed to also exempt this employer from the "day of rest" requirement to my knowledge. Applications are regularly made 60 days in advance, and the application for the permit is being posted for employees to see for at least 30 days prior to its proposed effective date. Obtaining a permit does not exempt the employer from the obligation to pay overtime. – less
Customer Service and Sales Consultant (Former Employee), Dartmouth – March 18, 2015
Pros: company pizza
Cons: late nights
Great atmosphere, made some new friends, ran into some old ones. Hardest part of the job was dealing with people on the phone. Would much rather deal with people face to face as opposed to on the phone.
Employee (Former Employee), Canada – February 19, 2015
Pros: paid the bills for the time i was there.
Cons: bad management
Some really great co-workers. Most non-management employees care about the customer. Above that, no one cares. High turnover rate in both management and non management make it very hard to compete in the – more... Telco service industry. Decisions are made with no idea as of what the repercussions will be until it's too late [closing of tech support offices]. Very rarely see a supervisor for meetings, yet he/she is responsible for a yearly review of your work?? The good managers are too afraid to correct the bad ones for fear of the corporate kick out the door so it will never change. – less
CUSTOMER SALES AND SERVICE CONSULTANT (Former Employee), Dartmouth, NS – October 28, 2014
Pros: commissions and
Cons: long hours, high call volumes
A typical day at work, involved coming in, logging into my phone system,and taking inbound calls from internal and external customers,The calls range from billing inquiries,sales consultancy,tailoring – more... products and services to meet the needs of customers based on your conversation with them,It also involves trying to de-escalate situations to promote an overall positive experience for the customer,I learnt how to deal with different people and how to be patient,I also learnt various skills due to the ever changing nature of the system,We had trainings everytime to equip us with new skills and procedures,Co-workers were awesome, and very supportive,The hardest part of the job was the difficult customers and the huge number of changes that affected customers at a go,the call volumes sky rocketed,I enjoyed the positive conversations i had and the games and cool prizes to motivate you – less
Business Provisioning Coordinator (Former Employee), Halifax, NS – August 19, 2014
Pros: hands on experience in the developing telephony field
Cons: isolated workplace
A daily part of my responsibilities was to talk to technicians in the field and provide them with internal support with modems and telephone, as well as to liaison between the customers needs and the sales – more... staff. During my tenure with Eastlink I learned to refine my communication skills, as well as hone my technical abilities with our office tools, and how to be an effective part of the team.
Between my manager and co-workers, we were able to streamline our installation process, providing our customers with a fast and reliable service.
At times it was difficult to juggle numerous projects, with several installers calling in at once, but this was offset by an excellent team I was working with.
The most enjoyable part of the job was the satisfaction that I played an integral role in each installation, and getting to know my co-workers, some of which have become lifetime friends. – less
CUSTOMER SALES AND SERVICE CONSULTANT (Current Employee), Dartmouth, NS – July 25, 2014
Pros: sales incentives and cool prizes
Cons: too much emphasis on sales
Customer sales and service consultant, co-workers and support team are great, there is a good support system in place, however the job itself is becoming too monotonous and one gets the feeling of being – more... thrown under the bus by most management decisions,the call volumes are out of this world due to a lot of price and service changes that upset the customers a lot,so lots of angry people to deal with and there is still pressure for you to sell on every call – less
I'd rather not say (Current Employee), Halifax, NS – February 19, 2014
Management very focus on managing the people and not the work. Efforts to save money across the company have increasingly led to the workplace being less enjoyable. Very little chance to promote from within.
Technical Service and Support Representative (Former Employee), Halifax, NS – November 12, 2013
Absolutely NO freedom to trouble shoot in a way your most comfortable. Very little chance to promote from within despite what the management feed you. I'm not one for a call centre environment and this – more... is exactly what Eastlink has become.
I liked the people I worked with and helping customers.. I didn't like the feeling of being watched every second and being told I can't laugh with my friends at work.
Pros: comprehensive benefits package and competitive wage.
Cons: public transit limited.
A highly driven fast paced sales environment with focus placed on results. Recommended for entry level. Average experience required. Great coworkers and benefits. Challenging targets. Little opportunity for advancement.
Technical Support (Former Employee), Halifax NS – August 20, 2013
Pros: learned a lot about technical support - worked with some great, incredibly smart people.
Cons: everything else.
I came out of school and directly to this position. I believe it was a bad decision, but my loyalty and need to pay the bills made me stay here. I did learn a lot about technical support, and computers – more... in general.
The environment was harsh, a monitored call center environment with a consistent call volume. If I was off the phone for more than 30 seconds, I was questioned. One time, I was followed to the bathroom by a manager. After one minute, he knocked on the door and asked me if everything "was ok".
Technical support was as well, left out of all the company rewards, as these were reserved for sales people. It didn't create a good morale.
Again, shiftwork. It's very tough on the body. – less