Pros: good pay, excellent benefits, variety of the work
Cons: sitting for long periods of time at the computer can be tiring.
A typical day consists of taking incoming calls from both internal and external customers, responding to inquiries about products, service and pricing, answering billing questions and making necessary adjustments to accounts, entering workorders for service connection into the computer system, processing account payments, resolving customer issues. – more... The job requires working within a team environment and being supportive of other team members, as well as taking individual responsibility for responding to each customer's needs. Building good rapport with co-workers is important. The hardest part of the job is sometimes being unable to resolve the customer's issue to their satisfaction. The most enjoyable part of the job is meeting many different types of people on the phone. – less