Eastlink Employee Reviews

Found 50 reviews matching the search
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Overall, great company to work for but ....
Business Provisioning (Former Employee) –  Halifax, NS28 November 2016
Eastlink overall is a great company to work for and overall treated me very well. Work/life balance was great for me, pay was good as well. Coworkers were supportive and at times made the environment more energetic.

However, the experience really is dependent on which department you are in as not all departments are treated equally. The management in my previous department started out top notch then quickly declined after new management was brought in. Morale was lower than ever and management definitely played favourites. Toxic is the best word to describe the atmosphere in that department when I left.

I would be willing to go back to Eastlink but not in that department.
Pros
Great work/life balance, great pay and benefits
Cons
Toxic environment depending on department; backstabbing is sadly commonplace.
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great local company, management needs an overhaul
Customer Sales and Service Representative (Former Employee) –  Halifax, NS7 February 2017
Customer Care Call Center -

I was there for a long time before moving on and it I saw it go from a great place with ample staffing and management go to an over worked understaffed mismanaged mess.

used to be a great place to work where you would take overtime voluntarily because you enjoyed your job. The start of the decline was when they changed the commission structure to make it near impossible to make a decent commission other then the top few people that sold very well. this move made the new system impossible to track if they were actually giving you the money you earned or not. once this took place they start loosing a lot of staff because of loss of commission that can be substantial. they started adding new computer software that made working efficiently impossible. this made metrics harder to meet making it even harder to make commission and again loosing money. then they started a system of angering their customers that would blow back on the customer service with long hold times, ques that never ended and being berated by customers for 8 hours a day. once that started to blow over they would release something new that would upset customers and starting the cycle all over again.

Some of the team managers were great others were not up to par at all. upper management never seemed to understand some of the issues we were having and never tried to make changes to help, if anything the opposite.

it's unfortunate because they offer great pay, good benefits and used to be a joy to go to work and no its just the pay and benefits. That can be fine for some but
  more... others wont be able to take the pressure.

It might have changed since working there but from what I hear from friends that still do it is worse then before and no signs of getting any better.
  less
Pros
Pay, benefits, location, local company.
Cons
management, pressure, customer abuse
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Good Starter Job
Retail Service Representative (Current Employee) –  Charlottetown, PE11 August 2016
-bill payments & making sales
-learned customer needs come first
-manager & co workers great teamwork
-keeping up with emails
-a satisfied customer
Pros
Health Benefits and Commission
Cons
Breaks too short
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Good People and Above Average Call Center Environment
Senior Product Advisor (Current Employee) –  Dartmouth, NS5 February 2017
The company is great to work for and has a strong sense of community. The people that work there are very personable and it's easy to get along with everyone. There is a fair amount of shift work involved in the call center that I worked but there is usually room to move around and possibly get an at-home position.
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just bad
Retail Sales Representative (Former Employee) –  Halifax Regional Municipality, NS10 October 2016
not a fan since they are deceiving in their promises and they dont follow through as well moving up is not as easy and they prefer outsiders and they dont motivate their employees
Pros
nothing
Cons
no career opp further
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Fun and Productive Work Place
Customer Service Representative (Former Employee) –  Aylmer, ON28 September 2016
Great Company to work for. Everyone is supportive and work together as a team. They provided additional education to help you be the best in your role.
Pros
Flexible
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Great atmosphere
Customer Service Specialist (Former Employee) –  Greater Sudbury, ON22 October 2016
Was a joy working for Eastlink. Everyone was great, managers were helpful, was disappointed when they downsized, but still keep in touch.
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Good place to work
Engineer (Current Employee) –  Halifax14 September 2016
company still stuck in past as work from home concept is still hard to believe for them. company would want employees to report to work in physical form even in snow storm regardless city warns against driving.

good atmosphere, good people. overall Good place to work.
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Challenging job, involving continuous learning and interaction with customers
Customer Service Representative (Former Employee) –  Truro, NS3 April 2013
A typical day consists of taking incoming calls from both internal and external customers, responding to inquiries about products, service and pricing, answering billing questions and making necessary adjustments to accounts, entering workorders for service connection into the computer system, processing account payments, resolving customer issues. The job requires working within a team environment and being supportive of other team members, as well as taking individual responsibility for responding to each customer's needs. Building good rapport with co-workers is important. The hardest part of the job is sometimes being unable to resolve the customer's issue to their satisfaction. The most enjoyable part of the job is meeting many different types of people on the phone.
Pros
good pay, excellent benefits, variety of the work
Cons
sitting for long periods of time at the computer can be tiring.
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Not Bad
Acting Manager (Current Employee) –  Grande Prairie, AB4 October 2016
Eastlink is not a bad company to work for. the family atmosphere is nice though. typical day involves helping customers and selling product.
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Great job for people wanting to join the sales industry
RESIDENTIAL SALES REPRESENTATIVE (Former Employee) –  Grande Prairie, AB12 April 2016
Go in, cash in my till.
I learned the different types of channels.
Management could have been better, I didn't receive a lot of feedback on how to deal with certain situations.
My coworkers were pretty great for the most part.
Dealing with angry customers who's cable/internet/home phone were shut off due to non payment. The hardest part was helping the customer calm down.
Pros
Location, Hours, Management
Cons
Not overly busy
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Entry Level Sales
CSR/Technical Support/Abuse Coordinator (Current Employee) –  Dartmouth Crossing, NS31 October 2013
A highly driven fast paced sales environment with focus placed on results. Recommended for entry level. Average experience required. Great coworkers and benefits. Challenging targets. Little opportunity for advancement.
Pros
Comprehensive benefits package and competitive wage.
Cons
Public transit limited.
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Mis-managed
Retail Manager (Former Employee) –  Halifax, NS9 May 2016
Company has management issues, and currently lacks direction. Employees showing dedication can move up the retail channel, however you may not want to.
Pros
Commission is high in high traffic locations
Cons
lack of professionalism, structure
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Great call center
Customer care (Former Employee) –  Dartmouth, NS11 April 2016
I was put next to some great co-workers.

The training that is given to prepare you for taking calls is detailed which is great. 3 weeks in classroom and 3 weeks on the phones.
Pros
large space, friendly co-workers
Cons
can be long hours, cubicles
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Ok
Manager (Former Employee) –  Halifax17 May 2016
Work environment is ok, but should more structured. Investment in their people is not up to the level.
Management has a "family business" oriented view.
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moderate work environment
Quality Analyst (Former Employee) –  Halifax, NS5 April 2016
Its not a top notch company . But moderate work place.
Management is good and helpful.

But no growth for long run. Too much work load on few well trained analysts.
No team efforts to reach goal, just few people working hard
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Productive and fun workplace with great co-workers
Commercial Accounts Receivable Representative (Former Employee) –  Halifax, NS12 March 2015
performed commercial accounts receivable/collections duties following company polices

performed credit checks for residential and commercial clients for wireless services and products using Equifax and TransUnion

great co-workers as they were friendly, helpful, crucial in my development and growth within the department

challenging dealing with various escalated situations working with clients with overdue balances, credit reviews, and account management

enjoyable assisting other professional organizations with their overdue balances
Pros
flexible schedule
Cons
long hours during busy periods of the month
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A good place to work
Customer Service/ Retention Rep (Former Employee) –  Truro, NS19 April 2016
Loved working at Eastlink as I enjoy helping people.
Every day was a new day at Eastlink as I was on the phones and took inbound calls from customers either to have service set up as a new account or a customer asking for changes or billing questions. I took control of each and every call on an individual basis.
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Hours worked in excess of standard hours are be paid for at the overtime rate.
Customer Sales and Service Consultant (Former Employee) –  Dartmouth, NS28 May 2015
This employer repeatedly and consistently satisfied the Minister of Labour that 'exceptional' circumstances make extra hours necessary, permits specifying the number of hours employees may work "over a limited period" had been granted since 2012 that had been allowed to expire for periods not exceeding 3 months.
Permits haven't been observed to also exempt this employer from the "day of rest" requirement to my knowledge. Applications are regularly made 60 days in advance, and the application for the permit is being posted for employees to see for at least 30 days prior to its proposed effective date. Obtaining a permit does not exempt the employer from the obligation to pay overtime.
Pros
Breaks and Lunches feature Management, supervisor questioning and review, as well as the odd pancakes
Cons
Mandatory overtime part of the job culture
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culture of back stabbing and fear for your job
technician (Former Employee) –  Aylmer, ON28 January 2016
worst managed...ever.
Hiring people who arent qualified, and consequently laid off a whole department.
Anyone of any value left
Cons
poor management, dont care for non-management opinion or input
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Overall rating

3.3
Based on 51 reviews
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Ratings by category

Work/Life Balance
3.3
Salary/Benefits
3.4
Job Security/Advancement
2.7
Management
3.0
Culture
3.2