Fast and efficient workplace with friendly coworkers.
Dish Washer (Former Employee), St. Albert, AB – July 16, 2013
Simple, methodical work with brief interludes of returning used pans to the kitchen and taking the trash out. Management and co-workers were friendly. Most difficult part of the job was returning frying pans. Most enjoyable part was the ease with which the cleaning system worked.
Waitress (Former Employee), Moncton, NB – July 15, 2013
Pros: discounted food
Cons: limited hours
East Side Mario's is a great, fast paced work environment. The management and staff and easy to work with and hard working. If you love working in a fun and fast paced environment, this is the place for you!
Server/bartender (Former Employee), Collingwood, ON – April 26, 2013
Management only care for certain people and don't care how the others are treated. Will keep staff that are making the business go down and the ones that are they throw to the trash. Loved workin with certain people, but the rest hard!
Server (Former Employee), Langley, BC – April 19, 2013
Best place I have ever been a part of! I was shy before working with this team and I became very outgoing and energetic! I owe a lot to the management team, they helped me grow as a person and as a server. Going to work was like going to see my second family, it did not matter what negative situations came around, because you had the support and comfort – more... of a great team that helped you through. – less
Hostess /Takeout (Former Employee), Whitby, ON – April 3, 2013
-Usually busy -Management was alright. -I really enjoyed working with my co-workers -The most enjoyable part was working in take-out. It was a really quick, and busy environment. Also working with my co-workers was enjoyable.
Hostess (Current Employee), Whitby, ON – February 20, 2013
Pros: meeting new people and new experiences
Cons: no breaks when working long hours
A typical day at work consists of Monday, Tuesday, and Friday where I work at lunch and dinner time. I come into work and organize all reservations, ensure the tables are all clean and set. As customers arrive for their meals I organize where to sit them according to what servers are set in what location of the restaurant.
Working for the restaurant – more... I have learned about patience, customer service, and having to work in the retail industry. When working at a restaurant, during meal times, the restaurant becomes extremely busy and lineups can become extremely long. When this occurs, customers may complain and you are being asked to do several things at once. The only way to deal with these high demands is to have patience and be patient with the customers by explaining to them their situation and any problems that have arose. As well you need patience with the employees because everyone is running around at full force and asking everyone favours and workers become stressed when it is extremely busy, therefore you must be patient with your co-workers. Customer servive is key because without customer satisfaction, the business will not excel. You must ensure that the customer is satisfied and that you are doing everything you can to make things run smoothly in order to prevent customer dissatifaction. In the retail industry, management becomes your voice and therefore you must do what they say even in you do not necessarily agree with the decision they have made.
I have learned to work well with my co-workers by always being friendly and understanding when others need help or are very busy. Stress level increases in the restaurant when it is extermely busy and therefore you must learn to forgive and forget because certain situations may cause anger, but when the rush is over, everyone forgets about the previous situation and we all begin to have fun and work together once again.
The hardest part of the job is when there is a waiting line at the door and we must organize large parties when all the tables are full. We have to sacrifice sitting a table when there is an empty one and wait for the table beside it to leave in order to sit the large party. This can cause customers to become frustrated and the larger parties to wait for long periods of time, but you have to offer alternatives while they are waiting and attempt to keep all customers calm and organized while at the door even when you have servers asking you for favours and managers demanding multiple tasks from you.
The most enjoyable part of the job is when customers tell you that you are doing a good job. When you connect with a family at the restaurant eating for dinner, they communicate with you and a lot of the time we joke between customers and have fun. For example: one table is right beside the door, therefore when we sit them they are always surprized and we usually say "sorry for the long walk". This gets the customers relaxed and already laughing. I love connecting with the customers because you always learn something new. – less