Digital Analyst and Support Specialist
Earth Rangers - Woodbridge, ON

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PLEASE NOTE: You MUST include a cover letter and resume in your application.

Do you like managing, scraping and visualizing data? Do you pick up new web applications easily and comfortable with a constantly changing environment? Are you a passionate about the environment and kids? Earth Rangers has a an exciting new opportunity on the web and operations team.

We’re looking for a driven, solution-oriented Digital Analyst and Support Specialist with a background in web analytics and/or mathematics.

This is a 1-year full time contract position, and will support in the following areas:

1. KPI Measurement and Insights

  • Analyze Key Performance Indicators (KPI's) to uncover insights that will drive decision making across core business units
  • Collect and model data using Google Analytics, Salesforce, MS Excel, SQL, and/or other analytical tools
  • Work with Sr. Manager to review data to help determine operational impacts and needed actions; elevate issues, trends, areas for improvement and opportunities
  • Extract, load, model, and reconcile data across multiple sources

2. Salesforce CRM Database

  • Daily administration and Salesforce database support for internal teams
  • List creation and maintenance, including data prep for E-Blasts
  • Data mapping and uploading
  • Create and run reports for management
  • Database customization, utilities, security and analytics

3. Web Production

  • Quality assurance (QA) testing for web properties
  • Support Sr. Manager in development of requirements documents project management of new * online projects
  • Technical support for Wordpress environments

4. Kids' Membership Program

  • Assist in launch of new kids' membership program
  • Membership package organization and kitting, including inventory tracking and reordering
  • Overall administrative support including documentation, organization and filing
  • Assist in market analysis and research (as required)

5. Customer Service and Program Fulfillment

  • Assist Customer Service Manager in monitoring and responding to email inquiries in a timely manner
  • Kitting, inventory management support for online rewards
  • Vacation relief for Customer Service Manager
  • Other duties as required

Desired Skills & Experience

  • University or College degree
  • Strong problem solving, analytical, and debugging skills
  • A self-starter who seeks out solutions independently
  • Highly organized with strong attention to detail
  • Advanced computer skills – proficient with MS Excel and manipulating data
  • Experience with Salesforce CRM database is preferred
  • Experience in Woodpress, Google Analytics, HTML, CSS and SQL is considered an asset but not required
  • Knowledge of French not required but considered an asset
  • Passion for the environment and kids

About Earth Rangers

Earth Rangers is the kids’ conservation organization dedicated to educating children and families about biodiversity loss and empowering them to Bring Back the Wild™. Building on children’s natural connection to wildlife, Earth Rangers’ focus is to communicate to children a positive science-based message on the importance of protecting biodiversity and adopting more sustainable behaviours.

Through programs including a children’s website, www.earthrangers.com, a permanent studio at the Royal Ontario Museum and a School Outreach Program featuring live Animal Ambassadors, Earth Rangers is able to reach, inspire and enable millions of children each year to take action to help ensure the lasting survival of species in Canada.
Please explore our online community:

www.youtube.com/user/EarthRangersBBtW
www.earthrangers.com (children)
www.facebook.com/bringbackthewild
www.earthrangers.org (corporate)
www.twitter.com/EarthRangers


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