Pros: free lunches
Cons: no job security or benefits.
Took voice initiated customer/internal calls.
Limited breaks and being monitored by multiple managers.
Hard to get feed back on tasks from management.
Good co-workers to work with.
Constant non-confidential surveys (said to be confidential). Managers presenting and asking who wrote each survey.
Job was easy and understood most of the time.
No raises – more... or benefits after 3 years. No job security.
Advance to another department/studying was done with long hours and commute concluding in a 5:30am - 7pm/8pm days, with no extra pay. – less