The Perfect Working Environment - Dyson
Bilingual Customer Service Representative (Former Employee) – Toronto, ON – 25 February 2016
Working for Dyson is what I would label an "almost" perfect job.
When I was first hired as a bilingual customer care representative, I was very nervous. I had never worked in a call center environment before but I always heard that it was tough due to the call volume and time. However, Dyson has shown that not only are their products are reliable but their workforce is just as reliable. The managers are there every step of the way and ensure that you are well prepared when taking calls.
The work environment is the best part of job as the calls themselves can be a little stressful at times. You are able to talk with the managers between calls if you have any questions or concerns. You are not crucified if you don't reach the call target but you are given constructive criticism to improve your call times which is essential in this work environment.
Dyson aims for a one-call resolution and I would honestly say that Dyson has successfully succeeded with this plan by having managers who are organized and motivated to help you.
The only issue is that the customer care representatives do not get any benefits but with the good pay, it makes up for it.
Free lunches on occasion, laid back, friendly, good pay