Bilingual CS/Inside Sales Representative
Dynamic Paint Products - Mississauga, ON

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  • Manages all incoming customer communication, including managing (entering) sales orders. Provide price quotes and product availability information as requested.
  • Communicates professionally in all verbal and written communication to internal and external stakeholders.
  • Proposes and provides additional products/services/information to customers.
  • Responsible for updating customer information and ensure accurate creation and quality of data in systems and databases (SAP)
  • Follow-up on customer inquiries not immediately resolved and contact customers regarding order status, backorders and order receipt
  • Interacts with cross-functional departments and builds and maintains strong working relationships.
  • Working with Outside Sales to strategically enhance margins and gain market share within assigned customer base - including selling products, quoting prices, order follow up and problem solving
  • Translate product promotions into sales opportunities and take a proactive role in identifying opportunities to "up sell" to their clients
  • Demonstrate a proactive approach and sense of urgency on a customers' behalf, in effect, anticipating customer requirements with timely and relevant communication
  • Establish and retain strong and influential customer and client relationships
  • Provides customer service by facilitating the work of others in expediting orders to ensure on time delivery of products

Qualifications

  • Expertise in retail sales and/or a thorough understanding of the home improvement industry to service our “Big Box” customers
  • Superior interpersonal skills
  • Advanced software skills in Microsoft Excel, Outlook and Word
  • SAP experience an asset
  • Excellent verbal and written communications in both English and French

Please forward your resume ASAP for immediate consideration.

We thank all candidates for their interest; however only those candidates who are shortlisted for an interview will be contacted.


Indeed - 14 months ago - save job - block