- Manages all incoming customer communication, including managing (entering) sales orders. Provide price quotes and product availability information as requested.
- Communicates professionally in all verbal and written communication to internal and external stakeholders.
- Proposes and provides additional products/services/information to customers.
- Responsible for updating customer information and ensure accurate creation and quality of data in systems and databases (SAP)
- Follow-up on customer inquiries not immediately resolved and contact customers regarding order status, backorders and order receipt
- Interacts with cross-functional departments and builds and maintains strong working relationships.
- Working with Outside Sales to strategically enhance margins and gain market share within assigned customer base - including selling products, quoting prices, order follow up and problem solving
- Translate product promotions into sales opportunities and take a proactive role in identifying opportunities to "up sell" to their clients
- Demonstrate a proactive approach and sense of urgency on a customers' behalf, in effect, anticipating customer requirements with timely and relevant communication
- Establish and retain strong and influential customer and client relationships
- Provides customer service by facilitating the work of others in expediting orders to ensure on time delivery of products
- Expertise in retail sales and/or a thorough understanding of the home improvement industry to service our “Big Box” customers
- Superior interpersonal skills
- Advanced software skills in Microsoft Excel, Outlook and Word
- SAP experience an asset
- Excellent verbal and written communications in both English and French
Please forward your resume ASAP for immediate consideration.
We thank all candidates for their interest; however only those candidates who are shortlisted for an interview will be contacted.
Dynamic Paint Products is Canada's largest manufacturer of Paintware products and operates from our automated, 83,000 square foot facility...