DyNet Technology Group Inc. is recruiting a Help Desk Analyst to provide remote technical support to our clients. This role is a one year contract, with a strong possibility of a permanent position. The Help Desk Analyst is responsible for receiving and managing help tickets, providing first level PC and network support to clients and escalating service calls where necessary. Ideal candidates will have a positive, professional attitude and excellent customer service skills.
Providing first level technical support.
Responding to customer inquiries / requests and system generated alerts.
Logging and triaging support requests in the ticketing system.
Configuring and deploying PC/laptop computers and related systems.
Basic administration including monitoring of clients' IT environments and management of backup systems.
Competencies, Skills and Experience:
Post secondary education in an IT related program or 3 years+ technical support experience.
Experience troubleshooting and resolving issues in Microsoft Windows and Windows Server environments.
Strong interpersonal, time management and written/verbal communication skills.
Ability to multitask and work under pressure.
Excellent problem solving and analytical skills.
Motivated self-starter who works well with little supervision.
MCP/MCITP, A+ or other industry recognized certifications.
Experience working with virtualized environments such as VMware, Xen, and Hyper-V
Starting at $13-16/hr