Responsible for the overall operation of the outlet ensuring maximum guest satisfaction and profit contribution.
Ensures service is friendly, prompt and courteous at all times.
Ensures control of operating expenses, wages and benefits, and cost of sales.
Coordinates with Executive/Outlet Chef to ensure that all items of food meet desired image – more... and quality and also for the developments of special promotions.
Handling complaints from guests in a pleasant and efficient manner, to ensure guests satisfaction
Responsible for control and care of all linen and laundry items for restaurant.
Coordinates the activities of Shift leaders and Wait Staff to ensure most effective service to customers
Responsible for the checking of all stock, requisitions and equipment daily.
Attend meetings as required.
Implement opportunities for quality Team Building.
Promote by example the principles of “The Power of Service”.
Reported directly to F&B Manager. – less