Job Title: Field Service Trainer
Job Type: Permanent
Start Date: ASAP
What’s in it for you?
I am currently working with a client who is a leading manufacturer of light and compact equipment with over 40 affiliates and more than 140 sales and service stations across the globe. With over 300 product categories and a global spare parts service, my client is the partner of choice among professional users in a wide range of industries including the construction, gardening, landscaping and agriculture sectors, as well as among municipal bodies and companies in the industrial, recycling and energy sectors.
Take your career to the next level with this growing international company. If you have the qualifications and experience necessary, I’d love to hear from you! Apply Now!
The Ideal Candidate:
- Will be organized and patient.
- Will be outgoing and friendly.
- Will always be learning.
The Field Service Trainer’s primary role is to educate service providers to more efficiently and economically repair my client’s products, thus adding value to the products and increasing market share.
This position provides service support to customers and your sales team, helping both to resolve technical issues with the products. The position also involves training for other staff and dealer service staff.
1.Training – The FST will arrange and provide field service training for all dealers and their service providers. Training will involve demonstrating the Certified Training programs and encouraging others to participate.
2.Tech Support Documentation – Keeping service providers personnel up to date on the latest service techniques.
3.Tech Support – Establish a liaison between dealers and local component vendors, (Ex. Engine Distributors) to ensure local service and warranty support.
4.Report Generations – Prepares and submits informative, timely field service reports to the Regional Manager and the Service Manager.
5.Service Parts Sales – Promotes the sale of service parts and accessories to meet corporate objectives.
6.Travel and Planning – Establishing effective travel plans with specific and primary and secondary objectives.
7.Inventory – Utilize and maintain all company issued tools, supplies and materials.
8.Self-Development – Staying current on all repair procedures, part changes, and machine improvements.
- Heavy Equipment Technician. (Red Seal)
- A minimum of 3+ years of experience in repairing mechanical equipment and training on internal combustion engine theory and repair of air conditioning and training on the HVAC theory.
- Working knowledge of hydraulics and basic electrics.
- Ability to read schematics.
- Clean Drug/Alcohol and Criminal Record Check.
- Excellent verbal, written and public speaking skills.
- Proven track record of developing and implementing process improvements.
- Strong problem solving skills.
This position comes with a competitive salary and benefits plan as well as a company credit card for travel expenses.
Refer a Friend:
Introduce your friends to Drake and we will pay you up to $500* if we place your friend in a permanent position. You can also earn up to $50* if we place them in a temporary position.
*Please see local branch for details. (Offer not available in the province of BC)
If you are interested in this position, please Appy Online or call Lucas Kurzatkowski at (780) 414.6341.