Excellent company with excellent benefits
Production Manager Assistant (Current Employee) – Chicopee, MA – June 9, 2016
I have worked at Dow Jones since 1992. I began as a part time customer service telephone representative taking calls from customers of the Wall Street Journal. The training for this position was intense and lasted 8 weeks. Dow Jones expects the highest level of customer service to their customers. I am proud to say I was a consistent high-performing CSR based on the grades I received on my calls by the monitoring group. I learned a great deal about how to handle customers at that job...how to listen, offer a resolution and keep the customer satisfied.
I wanted to become full-time at Dow Jones and was hired in 1998 in the position of Production Manager Assisant and have been at that job ever since. I have a great boss who is very smart, very fair, respects his employees and sets a great example for our whole department. I have worked at Dow Jones for 24 years and plan to retire from there.