News Assistant (Former Employee) – New York, NY – 30 November 2017
Learned a lot and think I have become a better researcher and worker, but the supervisor was very difficult to work with, which is a shame since I wanted to do more for the company. Although it was ultimately not the best fit, working there was worthwhile since I was able to gain a stronger set of skills with respect to finding info and figuring out the facts.
Executive Assistant/Office Manager (Former Employee) – New York, NY – 11 December 2017
Dow Jones was a great place to work. A day at work was always nice. The people were friendly. We had fun while working hard to accomplish goals. Managers were always on top of things and pushing you to work hard, but never micro managing. The hardest was at the end of the year getting out the mass mailing, but fun because we had so many partners that were satisfied with the service we were giving them. If not for the out sourcing of my duties, I'd still be there.
At Dow Jones Indexes, we started as a Domestic Business Unit, but eventually moved to become Dow Jones Global Indexes, that meant our sales team grew, as well as my knowledge of various cultures (England, France, Spain, China, Germany, Singapore, Australia, Hong Kong and Japan). We created offices in each of these countries. This meant that I brought work home at night so I had a home office where I could work remotely, which was good for the company.
Learned to build a brand, A start-up, A new revenue unit within a large corporation
Executive Assistant/Profiles Editor (Former Employee) – New York, NY – 6 November 2017
The best experience ever! The executive officers are the best in the industry. Supportive management with an astounding employee staff. It is very surprising when an employee wants to leave the Dow Jones corporate structure. The company offers a great return policy for some employees.
Customer Service Associate (Former Employee) – Princeton, NJ – 30 September 2017
Worst management ever. You need to know people in order to advance. There is a lot of favoritism. There is not room to grow within the company. Management only knows how to tell you what is being done wrong but never a solution to the problem. Huge in micromanaging. Not a very friendly environment.
Account Manager (Former Employee) – Paris (75) – 21 July 2017
Comme tous les groups du marché de l'information financière, Dow Jones se retrouve avec l'exigence de devoir rénové sa structure en la dynamisant, sans pourtant attaquer les aspects positifs qui garantissent une vitesse de croisière. Essayer d'innover dans un tel dinosaure est particulièrement difficile. Cependant, l'équipe Française a toujours réussi à motiver ses employés et garder une bonne ambiance de travail.
Customer support associate (Former Employee) – Princeton, NJ – 21 June 2017
Provided high-level telephone and e-support on Dow Jones suite of products and services by answering our global customer queries concerning billing/account administration, pricing, content, product navigation, and delivery. Retained Dow Jones customers and increased customer loyalty while projecting a professional, efficient and positive approach. Ensured all opportunities for retention and cross-selling are identified and maximized. Responded to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
National Layout Coordinator (Former Employee) – Township of South Brunswick, NJ – 20 June 2017
Challenging & full of creativity. I have improved many skills thru media as using Photoshop , Acrobat , In design. great opportunity working with Wonderful talented people. my hardest part of my job was my Commuting , Driving 65 miles one side was taking my enough energy. But after reaching there was most fun and forgetting all stress from commute.
AR Analyst (Former Employee) – Monmouth Junction, NJ – 15 June 2017
Overall great company, prestigious with great benefits. I worked in AR for over two years. It's a one-man-show run by an arrogant supervisor with a very dependant manager. The AR Analyst position is always open. AR is the Department with the highest employee turnover due to the lack of communication. Just have an open mindset, learn quick, grab the experience and move, more possibly to other companies, current manager not good with recommandations.
Associate Director, Marketing (Former Employee) – Jersey City, NJ – 16 May 2017
Worked for great people -- smart, ethical, appreciative, team players. Company reputation was also terrific and they supported the employees, but then there was a merger and they started to get rid of people, so things changed. The culture is very different now; management seems more focused on creating a cost-effective conglomerate than having top-notch talent and content. There are also less checks and balances to protect employees from injustices -- conglomerate leadership is not exactly known as an ethical or inspirational model of leadership.
Still a company name that gets respect in its field
I had the responsibility of creating network accounts for every new hired employee for the company worldwide. Grant access to network database files where needed and also granted dial-in access. Removed disabled employee access and accounts. I work with a small team of five who were responsible for entire company. Enjoyed working with the team as we all had a very good working relationship.