A typical day of work is answering all calls from internal clients and replying to their request and incidents via email and resolving their issues as much as possible unless it needs to be transfered to second level.
The management is ok but too severe for its own good. Being strick is a good thing but abusing it can be harmful for your employee's moral.
The team I work with is amazing, we learn from each other allot.
Moving up the ladder in this enterprise is close to impossible, they are not an IT company and it shows.