Pros: good relationship with co-workers and manager
Cons: constantly shortening hours, insane workload on less hours, some staff refusing tasks, unrealistic goals, unsafe conditions, customers abuse the staff because of the "it's only a dollar store" attitude, hourly pay is an insult to keyholder responsibilities and duties
Dollarama does not give managers the authority they need to solve issues quickly, requiring an "escalation" procedure that takes forever to get an answer. Examples: an expired food vendor license not replaced after 6 months. Tripping hazzards not fixed after months of requesting. Requesting replacement price guns and needle guns after they break and – more... they never arrive.
Skids are precariously built in the warehouses causing employees at store level to get hurt when breaking them down, even as carefully as possible, because of badly built bases (soft, partly empty squished boxes with heavy things on top).
I've been with the company for 5 years and I've gone from 37 to 25 hours/week. I can barely keep up with bills now and I have a schedule that doesn't give me any flexibility to find another part-time to compensate, while I keep spending the same amount in transportation every week too.
On a 5 hour shift, I'm expected to put returns away in my aisle (night staff doesn't do that anymore), clean it up and do my inventory counts. This takes me about half of my shift because the aisle is always a mess (health and beauty section, where clothes are always everywhere and on the floor, particularly after a weekend). Sometimes I have to go on cash from 4-5pm, not counting the running back and forth for change, voids, customer requests and deliveries, because I'm a keyholder. This leaves me about 2 hours to work in stocking the aisle itself, with an average of 2 trolleys loaded with boxes a day.
I was away for medical leave for 3 months, came back and was not in the system. As a result, I have not been paid for my first week back STILL. Many calls to human resources and district manager have solved nothing.
We have heard that people with more than 5 years in the company will no longer get a raise, so there is no incentive to continue. Bet all the corporate still sees their raises... No opportunity for advancement either, since all we see is hours getting cut as they release another profit report.
Dollarama treats their employees with no respect. Store manager is great and understanding, but has her hands tied when the higher ups treat everyone has garbage and just want to make another million. – less