Cashier / Stockperson (Former Employee) – St. Catharines, ON – 3 December 2013
After signing in you'd either be on cash or stocking. Don't expect and full time position or hours unless management. Very repetitive, light cleaning duties, shift work. If you have decent co-workers can be a fun and enjoyable place to spend your work hours.
Routine, know what to expect.
Hours are always going up and down, nothing to budget by.
Company with simple procedures and room for advancement
Supervisor (Former Employee) – St. Catharines, ON – 17 August 2017
Having worked in several stores over 5 years, I can say that my overall experience at Dollarama was positive. Because the company is growing, there was plenty of opportunity to advance within. I started as an associate with no retail experience, and within a year and a half I was an Assistant Store manager.
The store operations are fairly simple, as most of the company's shipped product is handled by the head office, which means rarely having to order anything. This can become frustrating however, when a staff makes an error in their stock counts, as it often results in a large amount of over-stock, or not receiving the stock at all. The merchandising standards are very easy to learn, although it can be a bit taxing to push your stock out if the store is having issues with inventory.
The efficiency and attitude of management varied from store to store, but upper management was generally good in finding and resolving issues with poor store managers. While many were good at maintaining their stores, I found their was a lack of consistency between a lot of them, with each manager doing their own routines, schedules, and merchandising procedures. This became confusing, as I found myself constantly changing my standards to suit the manager.
The hours also varied per store, with higher volumes usually producing the most hours. Full time is considered a minimum of 25, which is often what a full time employee will be scheduled unless it's a busy season. although I've seen improvements with consistency in scheduling, a Dollarama employee's shifts differ greatly from one daymore... to the next. Being a part of the management team, I was often scheduled to close the store at night, then reopen it the next morning. to gain the most hours your schedule must be flexible.
The staff and customer base made the job enjoyable. Dollarama has a very loyal customer base, and are usually polite and friendly with staff. In my personal experience, most employees are accommodating to new staff and are very team oriented.less
Friendly staff and customers, plenty of room for growth
Shelf Stocker/ Cashier (Former Employee) – Edson, AB – 16 August 2017
It was always a good day at work, always had fun people to work with. management was good, they were fair and treated everyone equally. hardest part of the job would be having to life heavy things. most enjoyable time of the job would be lunch and leaving after the shift was done.
Was in amazing experience working there. A lot of the staff are wonderful and the customers were the best part of working there. You never knew what to expect when starting your shift. You could of ended up having a long shift because of a co-worker being in a mood or having a shift that went so well you didn't want it to end. Sadly at the end of my time there the manager and I didn't see eye to eye about how certain things should have been dealt with when it came to the way supervisors treated those beneath them.
Relaxed working enviroment
the last manager I dealt with ruined the positive outlook I had of the place
Key Holder/Supervisor (Current Employee) – Kelowna, BC – 15 August 2017
This place would be alright if you are a student and need a part time job, but if you are looking for full-time work, its not worth it.
Management is poor at handling situations, especially if there are issues with employees, whether its complaints from customers or other employees. District Manager doesn't talk to other employees on anything involving the store. Only speaks to the manager or assistant manager. Environment of the workplace is soul sucking and employees give the feeling they don't care about the place. Benefits are garbage, if you can even call them benefits. No safety when having to deal with shoplifters. No security guards, so if we catch a shoplifter, we have to ask them to leave the store, not knowing what they could be carrying (lot's of sketchy people come in and be prepared to find a lot of empty packages of knives lying around). You can't give refunds (only exchanges) in the store unless its a defective product so be prepared for a lot of angry customers.
Merchandiser (Former Employee) – Grande Prairie, AB – 14 August 2017
felt safe while working here. went in did my job and went home. pay was not great but i enjoyed my job.some good people also, and a few good district managers. management is very unorganized. all in all was an alright place to work.
Les employés étaient tous très sourirant et le gérant aussi
Commis (Former Employee) – Montréal, QC – 8 August 2017
Puisque le magasin était nouveau, j’ai aidé à tout préparer pour l’ouverture. Lors de mon travail comme commis au Dollarma, j’ai acquis de l’expérience en service à la clientèle et appris le fonctionnement d’une caisse enregistreuse.
Customer Service Representative (Former Employee) – Toronto, ON – 7 August 2017
the hours where very routine and the environment made it easy to come to work every day. The management was amazing and the co-worker where great too. The starting pay was horrible according to the amount of daily duties and responsibility. I would recommend this job to a high school student, who is looking at a starter job only. This job is not for adults looking t support their family or themselves.
Key Holder/Supervisor (Current Employee) – London, ON – 7 August 2017
The job in itself is great. Lots to learn and do. The environment is toxic. Too much to do and not enough time to get it done. The most enjoyable part of the job is the regular customers who make it a pleasure to work.
Cashier/Sales Associate (Former Employee) – Tilbury, ON – 7 August 2017
The work environment was good as well as the friendly co-workers. The scheduling was often confusing, I was booked occasionally on days I repeatedly said that I could not work due to schooling at the time.
Productive and a fun workplace with friendly co-workers and customers
Key Holder/Sales Associate (Former Employee) – Markham, ON – 6 August 2017
Productive and friendly environment with many returning customers. Created a family environment around the area and very safe. Work days consisted of restocking and rearranging aisles, cashing out customers and payroll/paperworks at the end of the day. I learned how well to manage my time, work with various customers and co-workers, attained problem-solving skills and self-confidence. Management could have been better but they were constantly trying to improve which made me continue to want to work for that location. The most enjoyable part of the job was during holiday seasons. Line ups were long with many customers shopping for their loved ones and sharing their charity stories. Felt nice to be able to help them for a good cause.
Christmas dinner with co-workers
Very short break times, especially for Managers and key holders