Accountability * Manages and oversees the Benefit and Pension activities and programs. * Provide guidance to 3rd party carriers, employees, supervisors and managers on methods and approaches to resolve benefit and pension issues.
- Provide financial reporting and reconciliation of Benefit and Pension accounts through GL Responsibilities Provide excellent customer service and administration for:
1. Group Benefits: Respond to and resolve incoming questions on all aspects of benefits plan, from the benefit contract through disability management. Liaise with 3rd party carrier regarding management of on-line system, claims resolution, and reconciliation of monthly billing statements. 2. Disability Management: Liaising with employee, manager, 3rd party carrier and payroll ensuring appropriate documentation is processed. Co-ordination of leaves including Maternity, Leaves of Absence and Illness/Injury moving to Long Term Disability. 3. Pension Administration: Provide employee support; prepare notifications of eligibility to join the plan; liaise with 3rd party carrier on new applications and terminations. 4. HRIS Administration: Benefits Administrator Role; approves benefit changes and assists employees with enrolment and life status changes. 5. HR Administration: Process all new hire and termination benefit paperwork.
Assist new hires and employees with any benefits or claims issues or questions and completion of required forms.
Verify, reconcile and approve monthly vendor invoices.
Administration of medical, dental, life, STD and LTD
Coordinates with Payroll and HR as needed to maintain accurate employee records
Employee communications on benefits
Maintain Benefits files
Other duties as assigned Problem Solving To resolve employee issues within program guidelines. Any issues that do not conform to procedure and policy are referred to the Manager, Human Resources.
Degree in business, Canadian Certified Employee Benefits Specialist or equivalent experience preferred
Minimum of five years proven direct experience in working with benefit and pension plans, handling employee/customer queries, working with benefit contracts and pension plan documentation.
Strong interpersonal skills to deal effectively with people and situations within and outside the organization
High degree of discretion and diplomacy to deal with sensitive/confidential matters
Excellent data management and analytical skills, attention to detail to deliver quality work
Strong organizational skills required to identify priority actions, meet deadlines, handle multiple projects, elevate critical issues and follow up.
Proficiency with a variety of personal computers and pertinent systems and software packages. (Microsoft Office, Outlook, industry standard software applications)