Field Service Technician
Document Imaging Partners - Breslau, ON

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Job Summary
Provides after-sales technical support to customers as scheduled and dispatched by the Customer Support Advocate utilizing e - automate generated work orders.

Job Description / Major Responsibilities

  • Include installing, repairing and performing emergency and preventative maintenance on imaging, printing, copying and facsimile equipment in accordance with the highest standards of professional technical services.
  • Complete detailed reports and checklists on services performed and parts used and forward them to the Customer Advocate for entry into e-automate or filing.
  • The candidate is also responsible for completing all required training programs and promoting good customer relations.
  • In client’s offices install, configure and service, monitor and operate all customer documents processing equipment to ensure proper and timely processing of all jobs at customer required quality level.
  • Establish and maintain automated and/or hard copy files, records, logs, and archival library.
  • Respond to technical inquiries pertaining to document systems.
  • Troubleshoot hardware problems.
  • Contact vendors for equipment service issues.
  • Maintains parts inventory in a professional manner.
  • Perform basic care and maintenance of equipment, maintain and monitor hardware and related inventory.
  • Assist with the development and update of input forms, operating instructions and job procedures manuals.
  • Perform related duties as assigned, to include general office and other assignments.
  • Provide and facilitate technical field service support as needed.
  • Attend and successfully complete manufacturer training sessions
  • Train sales, customers and fellow service technicians on the products as requested.
  • Keep up with new technologies / complete Online training courses
  • Maintain open communications with Office of the President and Customer Advocate.
  • Establish a professional technical support image.
  • This position will provide technical support via the telephone, e-mail or at the customer site.
  • Work independently in solving customer technical product issues and answering product configuration questions.

Knowledge and Abilities Required
Knowledge Requirements:

  • Must be able to lift up to 50lbs
  • Computer literate with basic computer operations and related equipment.
  • Installation methods, preventive maintenance routines, concepts and capacities, operational methods and procedures and operation of all equipment
  • Should have equally strong technical, verbal and written communication skills, and a commitment to quality professional performance.
  • Superior technical and troubleshooting skills.
  • Strong Customer Relations skills.
  • The practice of strong interpersonal skills are crucial
  • Experience with IP addressing
  • Working knowledge of how major components fit into an end-to-end cluster printer system
  • Strong initiative is a key success factor for this position
  • Produce high levels of customer satisfaction and loyalty
  • Work effectively independently and also as a team member
  • Must be able to excel in a fast-paced environment, to manage multiple customer issues/projects simultaneously, provide quick responses and meet aggressive deadlines.
  • The position requires extremely self-motivated, autonomous individuals who will provide a high level of technical support.

Educational Requirements:
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
High School Graduate (5 year math) or equivalent and community college / business school training in computer operations and equipment and two years professional photocopy service processing work experience;

  • Basic electronics course or background, High School Diploma, or past position doing electro-mechanical work
  • Prior copier / printer / fax repair experience desirable
  • Post-secondary education in Electrical or Mechanical Technology, a minimum of three years’ related copier experience, mechanical / electrical aptitude and superior customer service skills.
  • A valid driver’s license is also an essential requirement.

Indeed - 15 months ago - save job - block
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About this company
Document Imaging Partners has built a successful history of service in document processing. It is our belief, that documents are the key...