Tech Support (Former Employee) – Montréal, QC – 28 April 2017
dispensable position at company eyes interesting people but the work load is filled with repetition and monotony. the employees are amazing, nice people ready to help, which is required for the job task. hard to move up.
Technical Support (Former Employee) – Montréal, QC – 3 October 2017
They started outsourcing to a call center in Egypt and will probably phase out the Montreal call center in the near future. They are headquartered in Ottawa, hence employees in Montreal are dispensable.
When you are new they give you the worst schedule i.e: finishing at midnight then making you work at 9 am the next day.
Get ready to talk to really angry clients because the after sale service is really bad; clients often have to wait 20-30 mins to get an agent on the line.
Also, if you stay silent for more then 1 min on the phone with a client Quality Assurance management will go down hard on you.
Met some nice people while there, it was the only good thing about working at Distributel.
I have worked here for 3 years. It was my bad time that I have chosen Company to work for. The Managment is really bad. They don't care for their employees. Cheap company. There are no chances of growth. The management won't let you go up. They are finding ways to cut your salary.
Troubleshooting DSL/Cable Internet issues with residential customers.
Technical Support Level 1 (Former Employee) – Ottawa, ON – 19 February 2015
Troubleshooting DSL/Cable Internet issues with residential customers in a professional manner. Dealing with upset customers. Dispatching technicians and escalating tickets to appropriate carriers for further investigation for particular issues. Adhering to new policies and rules of the office. Documenting calls on customer accounts for future reference. Requesting assistance from Team Leaders when necessary.