Pros: no qualifications, easy to get hired.
Cons: minimum wage, part-time with no guarantee of hours, no advancement
The equipment is extremely OLD and you are always running around looking for working equipment to use. Seriously, I looked into purchasing a phone with headset to bring to work and they stopped making this model in the 1980s. The phones are the most up to date of all the equipment. The computers are a mismatch of discarded equipment from other companies. – more... Some of the computers have “does not work” written in black marker and we are expected to use it until it fails. Finding working equipment and getting set up is done on your own time because you are only paid for the time you are logged onto the computer. When your average gets high enough to get paid over minimum wage the assistant manager moves you to work guaranteed to bring down your average. Your instructions are to ask when you have a question and the assistant manager is rough/ almost rude with you when you do ask; in order to discourage you from disturbing her. She is constantly mad at everyone and everything. All of the Supervisors hesitate to give you help or answers for fear of being held responsible or rubbing the assistant manager the wrong way. Communication is very bad. When you don’t understand, you are chastised in front of everyone. Sarcasm overwhelms any communication with the assistant manager and it doesn’t matter who she is talking to in terms of interviewers or supervisors. The attitude of the interviewers is do the hours and get out. There is no motivation to do a good job because you are punished when you do a good job. The atmosphere is very discouraging. They post the averages in the break room and when you see someone do a good job they are immediately subjected to really difficult work. This is just a job, there is no possibility of advancement and they go through employees like crazy. This is a college town and they have a never ending supply of new employees, so there is no motivation from the company to keep employees. – less