Service Attendant/ Acting Counter Service Staff (Current Employee) – Laird, ON – 11 March 2013
I began working cleaning cars for minimum wage which was fine for me at the time because of the level of enjoyment compared to the workload. The guaranteed 44 hours was a bonus for someone like me looking to make money. However everything changed when the counter position at my store left leaving me to fill his role. It has now been almost 5 months and the promotion I was promised over 3 months ago has still not come. They pressure you about your sales and your punctuality with lure of your 'pending' promotion because those are the apparent requirements for promotion. Worst part is that I'm actually good at the job so my manager has started taking advantage of the fact and now leaves the branch as often as he can. Tomorrow he is actually taking his car during work hours to have his brake pads and rotors replaced. Stay away from discount.
PS We get free lunches on long weekends but we got capped due to the employee I replaced and even though they are long gone the 20$ cap still remains. This company, just like most of their employees, doesn't care about anything.
a bit of overtime now and again adds about 50$ to the paycheque.
Branch Manager (Current Employee) – Toronto, ON – 19 May 2017
Can be very fast paced, but work with a great team and supportive management. Had a week of in class Blue and Green University training and lots of employee events etc. They even order lunch for everyone every Friday! Love driving all kinds of new cars and trucks. Sometimes the days can be long, but worth it! Give you the support you need to run your location.
Free lunches on Fridays. Discount insurance, clothes etc. Career opportunities
Branch Manager (Former Employee) – London, ON – 9 May 2017
All the managers care about is the sale. They don't care about the employees at all. I was mentaly, physically and sexually abused and no one cared. The worst part is that it was management who did all that.
Fun workplace, great as a part-time job for students.
Service Attendant (Current Employee) – Montréal, QC – 11 April 2017
My job tasks as Service Attendant included preparing vehicles, opening/closing contracts, assisting customers with their rental, driving customers, and closing up shop. The management at my location was amazing (Jarvis St). They have a way of bringing the staff together and making everyone feel comfortable with each other.
Customer Service Specialist (Former Employee) – Ottawa, ON – 7 April 2017
Fun job at first but management was terrible. We never had enough cars to accommodate reservations. We had to clean cars in suits due to staff shortage. We also had to work as drivers and work 11 hour shifts.
Manager in Training (Former Employee) – North Bay, ON – 15 February 2017
This is a great company to work for if you are there a short period of time. The hours are not good for work/life balance and the pay does not compensate you for your time or efforts. There are a few fun things like a yearly hockey tournament or picnic to go to but not all staff is able to go.
Highly stressful environment with long unforgiving hours
Senior Client Service Specialist (Current Employee) – Belleville, ON – 1 February 2017
Fleet department doesn't support the stores logically, sells off vehicles before replacing them. Management has a never-say-no approach in illogical situations when there is nothing left to give customers. Constantly forced to get new clients When we have nothing available for our current customers. Not team friendly although management preached about "one-team, one-goal"
get paid benefits, get to drive new cars frequently
understaffed so no vacation, schedule based on 40 hours but constantly forced overtime, nobody wants to work or stay at the job long
Customer Servivce Represetative (Former Employee) – Calgary, AB – 22 January 2017
Management doesn't care about their staff at all. As long as they keep costs down. Don't expect the big bonuses they promise. Raises are nonexistant as managers get bonuses to keep costs down so they don;t do reviews.There is never enough vehicles and you will get the blame. Expect to wash cars in your good clothes and ruin them.
Customer Service Representative (Former Employee) – Red Deer, AB – 5 January 2017
Typically every day started with picking up customers who needed a ride from the body shop to our office for a rental vehicle. We would also call customers who had a rental vehicle reserved to confirm the time the vehicle was needed. Everyday rentals needed to be maintain mechanically
Learned great details about marketing rental vehicles
MIT (Manager in Training) (Former Employee) – Toronto, ON – 28 October 2016
Poor pay. Very bad customer service. Over promises and under delivering to both employees and customers.
I had great Managers and colleagues but the business structure was flawed. They always over book cars and hen do not have vehicles for customers to rent to and since you are there, you get blamed for the reservation from head office...
Service Assistant (Former Employee) – Scarborough, ON – 16 September 2016
Id have to wash cars and clean them. Also pick up and drop off customers who have rented a car. Or are going to rent a car. Also the manager would switch my location every week so i was not able to keep switching. I was being moved around like a pawn on a chess board so I had to leave the company. Horrible Management.
Branch Manager (Former Employee) – Mississauga, ON – 12 September 2016
- Come into work every morning and do a lot check for vehicles - check reservations for current day and upcoming days - make sure vehicles needed for today was cleaned and ready - deal with accounts receivables and payables on a daily basis