Stress stress stress...they will make your life a circus.
Branch Manager (Former Employee) – Toronto, ON – 12 December 2017
I have worked in this company in Toronto and Edmonton. Management was better in Toronto but in Edmonton "No comment". I had to leave because everyday the stress was getting bad to worst. I had worked there for 6 years but couldn't take it anymore. Since I work at a different rental company now I actually can differentiate the work culture and I DO NOT recommend this place. Specially in Alberta because the management is trash.
Front Desk Agent (Former Employee) – Montréal, QC – 3 December 2017
Working at discount car rental taught me a lot in my youth, responsibility of renting a car is very important. Seeing and driving different vehicles from one location to the other helped me admire the car industry.
Service Attendant (Former Employee) – Yorkdale, ON – 22 November 2017
Management sucks and does not care about the people working. I received racism first-hand and a lot of bias from the team leaders that we were supposed to look up to. While the job description is easy-going, the higher management mistreats people and shows a lot of favouritism. It was the worst experience I've ever had at a job and I usually always have something good to say. The locations are small and the pay sucks.
Management, working hours, employees, Hr, location, and pay wage
Driver (Former Employee) – Calgary, AB – 16 November 2017
At the time the management from the top down treated the staff at a couple of the locations I worked at like we were expendable. No opportunity to actually own the job.
At the branch location, there were a lot of kids fresh out of university working for the first time at management level. The company's reputation suffered because of this culture. Customers frustrated because product that they ordered wasn't available or ready when needed.
Every branch had a click(ish) feel to it. There was no team approach or the ability to make newcomers (and a lot of new folks came and left) feel like their contributions are appreciated.
The last shift that I was called to do and turned down was to a location that was an hour across the city (each way) for a three hour shift. I would of netted $10.00 after fuel expenses. Not worth it
interaction with customers
lack of leadership from management and no ownership of the job
Customer Service Specialist (Former Employee) – Calgary, AB – 12 September 2017
I loved working here at first. My manager was amazing and getting to drive brand new cars every day was awesome. Then when he left it all got terrible. Managers were disorganized and some had never worked with the company before and had no idea how the system worked. They care more about sales then they do about their customers or their employees. We were almost always short on vehicles and being on the front line you get all the abuse. People at head office are no help. And most people have no idea how to do their job. Any good managers or employees were all driven away by the mismanagement, disorganization and lack of support from higher ups. Some serious changes need to be made at this company.
Driving different vehicles
Management, disorganization, terrible pay, high stress
Sales Advisor (Former Employee) – Mississauga, ON – 11 July 2017
start at $12.00 hr , random hours, late nights and holidays uncomfortable uniforms. management is not the nicest. head office is extremely ignorant. they train you at head office for a week and lunches are free. but you must find your own travel route. and the travel time is not compensated. they make you pay for the uniforms, and they are very strict. hours are long and pay isnt worth it.
Shuttle Driver (Current Employee) – Calgary, AB – 22 June 2017
Very terrible management completely disorganized! Could not log into pay system for a month ever time I asked the managed to help me log in he said we' ll do it later then nothing, eventually made him help me log in but then once I started logging in no pay for 4 weeks! All they could say was the guy doing payroll got sick! WTF! How is that my problem?! Besides the minimum wage (I'm not getting) the whole place is ridiculous! No cars for customers that reserved over a month in advance, one driver going all over the place while 5 guys hang out behind the counter and wash there personal vehicles, just a garbage job!
Force you to take an hour break even if you don't want to sit there in a chair for an hour
Customer Service Specialist (Current Employee) – North York, ON – 22 June 2017
Great if you love dealing with customers and always up for a challenge. Your ability to multi task is definitely an asset. Working under pressure is another key thing for the busier part of the day, as well as being a team player. Other parts of the work day may be enjoyable interacting with your colleagues to complete daily tasks.
Excellent feeling of security, enjoyment and pride in the company and its services
Inside Call Centre Representative (Former Employee) – North York, ON – 16 June 2017
I thoroughly enjoyed working at Discount Car and Truck Rentals! The atmosphere was one of fun and enjoyment of our work while remaining professional. The company took great care in training and further advancement opportunities. There were lovely perks like parties and picnics as well. The management was in constant contact with us to ensure we were doing the utmost to further our career and to support us whenever we needed it. It felt like a true family. I would most certainly like to work at Discount again if given the opportunity.
Constant employee picnics, parties and treats like massages