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Discount Car and Truck Rentals
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16 reviews

Discount Car and Truck Rentals Employee Reviews

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Fast Paced, Productive, Continuous Learning, Co-Workers are great
Lead Customer Service Specialist/Night Manager (Current Employee), AirportDecember 11, 2014
- Fast paced work environment and long hours. No two days are the same. Constant scramble to find vehicles for customers.
- If you get past the first month or two, you will learn a lot! It will prepare you for any other job or career path you may take. This job will teach you how to deal with everything under the sun.
- Management is very poor. Your – more... Branch Manager will most likely be great, but upper management is terrible.
- Co-workers are amazing and will be the reason you go back to work everyday.
- Hardest part of the job is dealing with a poorly managed company. The lack of cars will drive you crazy. No job security, poor wages, and it can be very stressful; not for the faint at heart. The busy season is the worst! You will have irate customers yelling at you all day.
- The most enjoyable part of the job will be your co-workers and helping customers. The knowledge you will gain will be beneficial to any other job or career you may take. It will make you a stronger individual. If you last that is. – less
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Terrible company to work for
Customer Service Specialist (Former Employee), richmond hillDecember 10, 2014
Pros: nothing
Cons: everything
DO NOT WORK HERE

They overwork you and treat you like a slave, underpaid and no motivation to advance in company and will eventually lay you off.
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Good Work Place
Rental Advisor (Current Employee), BrantfordDecember 1, 2014
A typical day at work
-Making sure I print off list of cars that need to be clean on the days I get help
-Every customer get a clean rental
-Do a lot of stuff on the computer
-Open and Close agreements
-Clean rentals
-Pick and Drop off customers
-Answer phone calls
-Deal with customers all day long/make sure they get rentals on time
-Make reservations/when – more... reservations come in making sure they are called to confirm there rental
-Always putting in notes on rental agreements
-Doing updates and making sure they don't go over there rental max/making sure payment is taken if they extend there rental
-Walk around the rental to see if there is any damages
-Took care of everything at front desk
What I Learned
-When I first started this job I was shy to talk to customers and I learned how to communicate with others. I'm more open with customers when I give them a ride home or pick them up and also talk to them over the phone. Most customers when they come in are very stressed due to they have just been into an accident and I always try to make them happy and stress free when they get a rental
Co-worker
-My co-workers are very nice, I'm the only one that works for Discount and I have a helper to clean cars on certain days. I'm located in a bodyshop so I'm able to get help from other and I help them out when they need it
The hardest part of the job
-I'm the only one that works at the front desk and sometimes the customers come in all at once and I help them out as fast as I can and they are always understanding due to they know I work here alone. I always keep calm but sometimes it does it a lot for me to do it on my own
The most enjoyable part of the job
-Everyone gets along and the bodyshop includes me in the things they do. They celebrate everyone's birthday and have lunch. If the bodyshop does very good for the month they take the office workers out for dinner – less
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Terrible place to work unless you are upper management
Manager in Training (Former Employee), Mississauga, ONAugust 10, 2014
Pros: training is great
Cons: everything else
It is impossible to move up the chain. They promise you the world then make you jump through hoops for years before finally giving you a raise. It is stressful because they over-book people then make you deal with angry customers. The staff turnover is through the roof.
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stressful and fast pace
Customer service representative (Current Employee), Halifax, NSJune 23, 2014
challenging
lack of communication between staff and management
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enjoyed working with the public
Branch Manger (Former Employee), TruroJanuary 16, 2014
Pros: loved my job, loved meeting new people
Cons: upper management was horrible to work for
I learned so much working for Discount. I managed the location took care of all the day to day business. I enjoyed meeting new people, and making long term relationships with some of the customers.
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Summary
Manager/CSR (Former Employee), Airdrie, ABOctober 18, 2013
Pros: allowed to manage without over supervision
Cons: fewer resources provided to help succeed
Learned how to balance multiple events, needs, people all at same time
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Fun and enjoyable enviornment
Admin Assistant/CSR (Current Employee), North York, ONSeptember 12, 2013
Working at Discount is always a fun adventure, whether it's driving around to pick up cars and customers or doing work in the office, there is never a dull moment.

A typical day consists of ensure there are enough cars to cover reservations and walk in, to handling any customer issues. I am always making sure that the customer is completely satisfied – more... with their rental experience.

I also handle any unpaid invoices, which consists of researching why the invoice is unpaid and who should be paying it, i.e. insurance company, body shop or customer and collecting payment accordingly.

Another responsibility of mine is to ensure that the location runs as smoothly as possible, ensuring the location is properly staffed, delegating duties to individuals based on their strengths.

Overall, I take care of most administrative duties as well as managerial duties. Anything from refunds to creating the schedule. – less
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My experience was not a pleasurable one
Business Development Manager (Current Employee), Toronto, ONAugust 1, 2013
Cons: not able to facilitate their clients
Male dominated company with little resect for woman's advancement
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Productive and Fun place to work
Assistant Manager (Current Employee), Hamilton, ONJune 10, 2013
Working at Discount is a great way to learn about new things. A lot of strategic management is involved in your day to day work. You learn to manage your time and resources very well. The people you are working with are your team. They help you in every way possible. The hardest part of the job is to ensure that all your commitments are met at the end – more... of the day. If you have a promised someone a vehicle...get it to them. Meeting new people and coming across new situations is the most enjoyable part of the day. – less
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salary good
Customer service (Former Employee), Kitchener, ONJanuary 2, 2013
Pros: good pay
Cons: long hours
hardest part of job learning their computer system
co-workers were good
enjoyed dealing with public
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Productive experience in logistics management
District Manager (Former Employee), MontrĂ©al, QCNovember 8, 2012
Pros: experienced high level management acitivities
Cons: lack of logistical support from head office.
I was responsible for growing my territory and had successfully achieved targets. I trained employees and grew my territory sales by 130%.

Activites from business development, recruiting, and managing logistics. Brokering contracts with Insurance companies and delivering high level of customer service to both retail and corporate clients.
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Great Co-workers
Insurance Call Centre Representative (Former Employee), TorontoOctober 14, 2012
A place where you feel confortable in working with others and feel confident because if you need help you know you can always ask questions.
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An okay company to work for
Client Service Sales Specialist (Current Employee), etobicokeJuly 5, 2012
Typical day at work lots and lots of paper work to be finished which was fun, got drive around to different places, interact with customers, co-workers were average not the greatest, management was poor never was there to help out
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Fun, meet people from all over and drive nice cars
Manager (Former Employee), Sun City, AZApril 23, 2014
Pros: had a company car
Cons: long hours
you were always meeting new people from all over the world. you drove some of the nicest cars out there and the money was great and the monthly bonuses were the best