Customer Service Associate (Former Employee), Peterborough location – March 14, 2015
Pros: was close to home, great customers
Cons: long hours, worked weekends, lack of management support, lack of training, broken promises, the type of environment that has you stepping on others to get a leg up.
My time at Discount was some of the hardest working I've ever done. I worked 75-80 hour weeks for 5 weeks straight until they hired more people to fill up the schedule. I was promised raises and promotions(at – more... the time the store did not have a proper manager and I was working beside the district head). I was told that if I worked hard that I could become the new manager of the location. A job I was well suited for having been a manager in the past and applying with that in mind. I got none of that.
The company management do nothing but lie to you. Promise you things to get you to work harder then not follow through.
I reorganized that entire location, I trained all the new personel that came to work for us. I was with them for 3 days shy of 6 months(the end of the probation period) then they let me go in the middle of a shift with no warning. I was supposed to get a raise after 3 months... that never came.
When new management did come to the store I decided to try and make the best of it and work hard. There are other locations after all. This new manager made me out to be a useless employee that did nothing but screw up, all so he could look like he was doing the work that I had done. He would issue new policies that I would warn him would upset the customer base. I would do as asked though. Then the customers would get upset and he would come out and act like I wasn't doing exactly as he told me to do that morning.
Everyone in this company lied to me and used me. They are the type of company that will step on its employees. I could not recommend more to stay away from these people. – less
Customer Service (Former Employee), North York, ON – February 17, 2015
Pros: loved working with my co-workers and meeting new people everyday.
Cons: the pay wasn't that good.
Discount overall was a fun and a nice place to work at. We had a great team over there, where everyone would take the initiative to help one another. we all just got along fine; it made going to work everyday that much easier.
Manager of Operations (Former Employee), Lindsay, ON – January 1, 2015
I learned a lot working at Discount most of my management skills come from working here. Staff was excellent to work with. My day consisted of Managing my team, putting out rentals, everyday paperwork, damage files and customer service.
Customer Service Specialist (Former Employee), Red Deer, AB – December 12, 2014
Pros: driving brand new cars.
Cons: horrible wage
Discount is a great place to work and learn. However the Management is not very professional and the wage is not what I was told it would be. You don't make enough money for what your job entails. Also – more... even though you are told that you will be off at 530, you actually don't leave until well after 6pm. I found that during the hiring process, they leave a lot of major details out, so be prepared for some major surprises when your first day comes. All this said, however, the staff at the local branch is outstanding and a really awesome group of people to be around. And if you are able to get past the wage and inconsistencies between the interview/hiring process and the actual job, its a great place and a pretty awesome job. I learned a lot about myself, gained a whole bunch of new skills, and possibly figured out where I want my career path to go. – less
Fast Paced, Productive, Continuous Learning, Co-Workers are great
Lead Customer Service Specialist/Night Manager (Current Employee), Airport – December 11, 2014
- Fast paced work environment and long hours. No two days are the same. Constant scramble to find vehicles for customers. - If you get past the first month or two, you will learn a lot! It will prepare – more... you for any other job or career path you may take. This job will teach you how to deal with everything under the sun. - Management is very poor. Your Branch Manager will most likely be great, but upper management is terrible. - Co-workers are amazing and will be the reason you go back to work everyday. - Hardest part of the job is dealing with a poorly managed company. The lack of cars will drive you crazy. No job security, poor wages, and it can be very stressful; not for the faint at heart. The busy season is the worst! You will have irate customers yelling at you all day. - The most enjoyable part of the job will be your co-workers and helping customers. The knowledge you will gain will be beneficial to any other job or career you may take. It will make you a stronger individual. If you last that is. – less
Rental Advisor (Current Employee), Brantford – December 1, 2014
A typical day at work -Making sure I print off list of cars that need to be clean on the days I get help -Every customer get a clean rental -Do a lot of stuff on the computer -Open and Close agreements – more... -Clean rentals -Pick and Drop off customers -Answer phone calls -Deal with customers all day long/make sure they get rentals on time -Make reservations/when reservations come in making sure they are called to confirm there rental -Always putting in notes on rental agreements -Doing updates and making sure they don't go over there rental max/making sure payment is taken if they extend there rental -Walk around the rental to see if there is any damages -Took care of everything at front desk What I Learned -When I first started this job I was shy to talk to customers and I learned how to communicate with others. I'm more open with customers when I give them a ride home or pick them up and also talk to them over the phone. Most customers when they come in are very stressed due to they have just been into an accident and I always try to make them happy and stress free when they get a rental Co-worker -My co-workers are very nice, I'm the only one that works for Discount and I have a helper to clean cars on certain days. I'm located in a bodyshop so I'm able to get help from other and I help them out when they need it The hardest part of the job -I'm the only one that works at the front desk and sometimes the customers come in all at once and I help them out as fast as I can and they are always understanding due to they know I work here alone. I always keep calm but sometimes it does it a lot for me to do it on my own The most enjoyable part of the job -Everyone gets along and the bodyshop includes me in the things they do. They celebrate everyone's birthday and have lunch. If the bodyshop does very good for the month they take the office workers out for dinner – less
Terrible place to work unless you are upper management
Manager in Training (Former Employee), Mississauga, ON – August 10, 2014
Pros: training is great
Cons: everything else
It is impossible to move up the chain. They promise you the world then make you jump through hoops for years before finally giving you a raise. It is stressful because they over-book people then make you deal with angry customers. The staff turnover is through the roof.
Admin Assistant/CSR (Current Employee), North York, ON – September 12, 2013
Working at Discount is always a fun adventure, whether it's driving around to pick up cars and customers or doing work in the office, there is never a dull moment.
A typical day consists of ensure there – more... are enough cars to cover reservations and walk in, to handling any customer issues. I am always making sure that the customer is completely satisfied with their rental experience.
I also handle any unpaid invoices, which consists of researching why the invoice is unpaid and who should be paying it, i.e. insurance company, body shop or customer and collecting payment accordingly.
Another responsibility of mine is to ensure that the location runs as smoothly as possible, ensuring the location is properly staffed, delegating duties to individuals based on their strengths.
Overall, I take care of most administrative duties as well as managerial duties. Anything from refunds to creating the schedule. – less