Customer Service Agent (Former Employee) – Toronto, ON – 25 May 2017
I worked for Discount about a year. Most of time i worked over 55 hours a week in Toronto, from 7,30 am til 6.30-7 pm daily + weekends. no breaks. washing cars with hose outdoors in frigid cold, poor equipment in dress pants, tie or suite (since my position was customer agent not car washer). Management is uneducated and doesn't follow basic procedures. Rude and hostile work environment. Hardest part of the job was working 11-12 hours shifts, and being managed by incompetent managers. Also being forced to wash cars with outdated equipment in awful weather conditions.
pay on time
long hours, no breaks, poor salary, hostile bullying environment
Manager in Training (Current Employee) – Toronto, ON – 11 April 2017
This is a culture where many (though not all) people in management positions and upwards are there because they stayed the longest, not because of their skills and leadership.
Hours are long, over 60/week at times, and the pay is exceptionally poor, especially for Manager in Training positions who are expected to work long hours and do not make overtime. Some employees actually turn down this promotion because they know they will be expected to work above and beyond their 40hrs/week and want to make sure they at least get paid for it.
Customer Service Specialist (Current Employee) – Greater Toronto Area, ON – 5 November 2016
Here is the 100% honest truth of what you can expect if you choose working at Discount Car & Truck Rentals as a Customer Service Specialist:
- NO on-the-job training - Being left alone as early as your first day at work to handle whole branch alone - Working 100 hours in a two week period and bringing home a pay cheque of less than $1000. - Absolutely no raises - Working 12 hour shifts with no breaks - Performing managerial duties for a mere $12.02/hour - Having to deal with not having any available cars because the Operations Manager likes to overbook too much and leaves the Customer Service Specialists to deal with the backlash from customers who have reserved a vehicle - No professionalism by management - Poorly skilled management - NO weekends off - Absolutely NO Work/Life Balance
This is the complete and honest truth about working for Discount. Head Office does not keep in touch with branches to see what's actually going on. They don't realize that the reason their customer service scores are decreasing are because of the poorly run branches and the fact that employees don't care about the company due to the horrible way their treated and paid. This causes everyone to slack off and not follow rules. Nothing has changed after years of the madness and although they say they're fixing problems they never do.
Busy days makes the time fly
Long Hours, Low Pay, Poor Management, No Raises, Etc
driving (Former Employee) – Calgary Alberta – 16 August 2016
Worked as a driver there for about a month. What a joke . All a every heard from customers and staff was complaints. Just a little note was fired and they then sent me a email telling me a quit. Didn't even have the balls to tell me in person. Never ever work for them.
Customer Service Representative (Former Employee) – Calgary, AB – 16 August 2016
training is poor at least in western Canada you will be blamed for mistakes you make even when trained wrong the company never has enough vehicles and management blames staff for this often spend more time looking for cars then anything pay is lousy and benefits are not good either many branches the working conditions are poor you clean cars outside all year round management seems not to care about your complaints and getting necessities is often difficult don't expect the bonuses you are promised they are very poor and the system is so skewed you will not get them often anyway everyone at my branch is job hunting
Service Attendant (Former Employee) – Toronto, ON – 5 February 2016
I liked working for Discount car & Truck rental because I had the opportunity to explore the different makes and models of vehicles that would be delivered to our store location, as well as vehicles that needed to get picked up and brought to our store location to be rented out to Discount car & Truck renters.
Sales Executive (Former Employee) – Mississauga, ON – 4 November 2015
Job Work/ Life Balance - If you are single with no responsibilities and no life, this job is for you. If you have a family or any other priority, you will quit, guaranteed.
Salary/Benefits - They don't pay you enough for the work you do. You do much more than you're asked and appreciated much less.
Job Security - They will fire you within a blink of an eye, you will never know when your last day is. I've seen and heard about many MANY people where that was the case.
Management - It's a joke. I was never trained properly and was left alone to handle a whole store by myself with other newbies. At my time most managers in the territory left, I wonder why.
Job Culture - Rather than working as a team everyone is out to get one another. It's really sad to see what happens and what the environment can cause you and your health.
A typical day at work? Come in early, leave late, be stressed out about cars, have customers yell at you all day long because they have planned a trip and booked a car over a month ago and you are not able to give it to them because it's for a insurance customer or a corporate account. No one helps you with a car, you can't plan your days or hold onto cars. I can go on and on.. but I hope you get the point!
Nothing at all.
Everything about it. When you go above your manager to discuss your conflicts, it comes back to you and nothing is ever done about it, EVER until you quit.
Client Service Specialist (Current Employee) – Toronto – 26 October 2014
You work from 7am to 6pm on most days. You also work Monday to Saturday, but they reset the pay period on Friday so Saturday is not overtime. You will get yelled at by people who have to wait for their rental cars due to cars not being available. You will have to clean cars, and pick up customers as if you are a taxi driver on a regular basis. Which would be no problem, except they advertise it as an office position and expect you to dress as if you work in an office. You make 12$ an hour, which is just a little above minimum wage. If you ask the people there at-least 90% will say they are applying elsewhere. No one makes money working here, owners (private owned) have a business model setup primarily for their benefit. You get to drive different cars at least, and the people there are very laid back/don't stick to the rules etc.