CUSTOMER SERVICE REPRESENTITIVE (Former Employee), Brantford, ON – June 8, 2015
Personally, handling the management at this establishment was something I would never do again. Though I had so many great coworkers, we all had the same thing in common, the job was not fun and the managers didn't care about you at all. We all know that call centres are hard to work in, and it probably wouldn't have been so bad if the managers had taken time to actually listen and direct us when we had trouble. I would say the main thing I enjoyed is that it was an easy job minus the occasional jerk on the phone and the bad management. Sales were easy enough to come by if the person actually needed the services, and if you didn't push them, but all the management wanted you to do was push sales. I get it, make money, but no I'm not going to pitch to a woman who just lost her husband or someone with a disability or language who doesn't understand what they're agreeing to. I'm sorry if you enjoy your position or are looking to work here, but if your lucky, you might have good managers, but most likely, you will have the same type of experience.