Call Centre Supervisor (Current Employee), hamilton, on – March 23, 2015
arrive early and got through all the emails and all the updates for the day.
while co workers slowly arrive try to catch up with them and see how they are doing any new thoughts.
and start working see how many new complains do investigation on the file see what can be offered to the customer and what needs to be done who needs to be contacted and if any tech needs to go back-out.
call the customer after 9am offer your promo and apologizes for any issues it caused and tell them what I will do for them and offer them.
follow up with them few days later make sure everything went well and customer is happy.
\ the hardest is when you really try and do everything you can in your power and the customer is still not happy and starts screaming and yelling and swearing at you, but that's life and you are still nice and friendly to them.