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85 reviews

Direct Energy Employer Reviews

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Overall good benifits and Gym
Collections Specialist (Former Employee), Ennis, TX – September 11, 2012
Pros: incentives and bonus
Cons: free gym and healthy hub
A typical day at Direct energy, would be taking collection calls and collecting for past due accounts,advertising pre-paid service. I have gained very strong back ground in collections department and pre-paid sales experinece. I had very good management that was there to help provide the tools needed to meet all expectations and very knowledgeable. – more... Had great co-workers always willing to help each other great Team members, the hardest part of my job would be dealing with upset customers and the most enjoyable part of my job was helping customers dealing with there past due balances and making the hardest part of my job easy for me and a great customer expereince to our upset customers. – less
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its fun and you get to meet new people everyday
20/20 industries (Former Employee), Rockford, IL – August 26, 2012
Cons: all the walking.
you never know whats going to happen.
i learned that if someone turns you down move on to the next.
i had helpful co-workers to help me out.
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Honest, Efficient,and strategic employee.
Senior Account Executive (Former Employee), new york,ny – August 24, 2012
 Researched and provided key metrics on retail opportunities including consumer spending habits, demographics and competition.
 Acquired data from retail locations across the state for presentation to the headquarter on recruiting new potential clients.
 Drove 10% of reduction in costs, leading and coordinating the gradual transfer of responsibilities – more... from Pittsburgh to New York offices.
 Provided 90% of consumer satisfaction, followed up timely with clients through post sale assessments program.
 Analyzed strengths and weaknesses of all team members to relocate tasks to enhance efficiency and productivity.
 Trained, mentored interns and trainees through a two-week hands on task intensive program.
 Signed on average three new clients daily to the company data log through the efficient techniques of client acquisitions and retentions.
 Ensured current and accurate documentation of all sales order, client acquisition, retentions and post sale assessments. – less
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Great job that allows you to grow within the company.
Receptionist (Former Employee), Las Colinas, TX – August 20, 2012
Pros: great pay
Come in, Stock the break rooms with Coffee. Turn on all the lights and start up my computer. Get the mail ready (FEDEX) check emails on Outlook, and listen for the phone to ring. I learned how to send FedEx packages, How to conduct contracts in the contract department, and how to set up conference calls. My cworkers were great, friendly, and hardworkers. – more... Hardest part was leaving. The msot ennjoyable part, were job functions, holiay parties, and just seeing everyone come in, in the morning. – less
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Great short term move
Former Employee (Former Employee), Houston, TX – August 18, 2012
Pros: pays well, smart people
Cons: no long term stability
Direct Energy is a great place to work for a short term agenda. The company tends to layoff/ rehire constantly and lacks long term strategic plans therefore making the work environment very unstable. That being said, they pay well and offer a good temporary landing spot as you consider your next move. Go in with a short term agenda and your eyes wide – more... open. – less
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Fun and welcoming environment
Public Relations Intern (Current Employee), Houston, TX – August 9, 2012
Pros: example: free lunches, etc.
Cons: example: short breaks, healthcare, etc.
Direct Energy is a wonderful company to work for. Supervisors are considerate and extremely accommodating. They truly value their employees and find creative ways to show their appreciation.
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Young company
Sr. Analyst - MIS Data Management (Former Employee), Houston, TX – August 2, 2012
Too short to say, it is a young company, has some big changes over the past year. Average
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Providing and fun place, had a game day every month
Senior Analyst, Team Lead (Former Employee), Houston – July 18, 2012
Pros: good benefits, free lunches, team building outing. company off site training for individual and team growth.
Motivating, productive, and funny. Very good management team. Experienced co workers. Good company culture with work life balance environment.
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Politics rule
Dispatch supervisor (Former Employee), Houston, tx – July 18, 2012
Pros: great promises
Cons: empty promises, tense work environment, many layoffs
Typical work day was filled with managers more worried about pretending that this is a great company to work for and planning Christmas parties. While upstairs they were having meeting who to cut this month to make the budget work. Not to believe a promise of a management job that is a ploy to get you to work there. So after three months they can let – more... you go to improve margins. The hardest part of the job was going there everyday in that miserable environment. The most enjoyable part of the job was the first and last day. – less
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productive workplace
Quality Assurance Billing Analyst (Current Employee), Tulsa, OK – July 17, 2012
Pros: paid holidays and opporunity to leave early the day before holidays. great hours
We are assigned daily work list that we work through. Very laid back. We are required to reach a certain amount of accounts but we work at our own pace. It is a very multi tasking job. Word, excel and 10-key in required for this job.
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Constant change is unproductive
Management (Former Employee), Houston, TX – July 10, 2012
Pros: good benefits, leadership training, company activities
Cons: constant, unproductive change, job insecurity, multiple layoffs, management does not uphold values and vision, no accountability
What could have been a fun and fulfilling job was overshadowed by politics, layoffs, constant reorganization, and self-preservation. Employees live in fear for their jobs and are defensive, cliquish, and quick to place blame for issues on others. Company missions and visions are taught but not followed by management. Multiple layoffs hang over everyone's – more... heads. Enjoyed working with folks in other departments for the most part but had to work at developing relationships because employees were so jaded or in self-preservation mode. The company was constantly changing, moving people, laying off people, and hiring people. History and knowledge were lost and incoming employees were not given direction as to what they should be doing and how it should be done. Very unproductive environment. – less
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Hard place to work at.
Customer Service Supervisor (Former Employee), Dallas, TX – June 28, 2012
Pros: free lunch, close to the house
Cons: no brakes, short lunch, no benefits
• Received and handled incoming calls from customers needing information on their accounts.
• Explained terms and procedures of their contracts.
• Upgraded account and informed of new promotions.
• Resolved doubts, questions and needs of unpleased customers.
• Trained employees to increase their efficiency.
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Where do I start?
Maintenance Tech (Former Employee), Indianapolis – June 25, 2012
Pros: gave out gatorade when its hot.
Cons: everything else.
Everything is based on sales ability. Technical knowledge means nothing. All employees are expected to do the same levels of work regardless of position held. Meaning a tech on the entry level pay scale, is expected to do the same as the sr techs (that is if you know how). If you cant sell company endorsed merchandise, advancement is nonexistent. The – more... family of the managers get preferential treatment.

In closing, if you cant sell, don't even apply here. If you question the way things are done, you will be fired. – less
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Executive Management created chaos
Business Analyst (Former Employee), Tulsa, OK – June 18, 2012
Pros: benefits, local culture
Cons: executive management turnover, systems, corporate culture, constant change
Direct Energy's corporate culture creates a less than effective work environment for their employees. Executive Management turnover is extreme, and each new member of this managment team is typically brought in from an outside company and/or line a business, attempts to make their mark with extreme changes and strategies, and then typical moves on or, – more... more often, is asked to leave. The remaining staff is typically left behind to pick up the pieces. In addition, the long existing culture of DE is one of "shoot the messenger", and often DE executives react negatively to bad news, even if it is valuble information. Thus, historically employees are not comfortable providing this information to their executives. Many projects have been implemented over the years with extreme negative customer impact because either DE execs would rather hit an implementation date or employees declines to share information about the project's true status.
On a positive note, the employees at the Tulsa site are absolutely genius. These are loyal employees both on the project, technology, or customer support side. Local Tulsa Management historically has been wonderful to employees, a culture of which was passed down by their experience with Public Service Company of Oklahoma. Many of the customer support employees were underpaid, underappreciated (on corporate level), yet continued to provide wonderful service to DE's customer base. Their reward? Yet another exectutive management change in 2012 moved most of the customer service positions to India. Yet another radical decision by what promises to be a short term executive leadership team.
Finally, the systems are horrible as well and rely on these teams of geniuses to keep them running and limit customer impact. – less
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Unstable work environment. Politics and cliques rule supreme
customer relations (Former Employee), pittsburgh,pa – May 27, 2012
Pros: great health care benefits
Cons: lunches cut short, no job security. frequent lay offs
After less than a year at this company I was laid off. The was a strong sense of division among this team and it made for a very nonproductive work environment. Poor communication between management and staff.
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Worked as a TestLead for Directenergy
QA Lead (Former Employee), Houston, TX – May 21, 2012
Pros: work environment
Cons: short breaks
Learned somany techniques , which is useful for future projects
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i reserve my rights to comment.
Data Analyst (Former Employee), Pittsburgh, PA – May 18, 2012
Pros: nice office environment
Cons: no comment
Contractors are treated as outsiders and there is a reluctance to providing needed information to perform the assignments.
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Great company for benefits, but unstable management
Business Review Analyst (Current Employee), Tulsa, OK – May 1, 2012
Companies management is not inline with their mission. They hire people then lay them off in two months. This happens then they rehire anothe group of people
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great company with excellent management
Field Sales Quality Manager (Former Employee), Pawling, NY – April 11, 2012
Great organization, great employer and Management.
Peoples are friendly. Very good company policies for advancement and going back to school.
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productive get your own gear and i.d badge
Customer Service Representative (Former Employee), Newark, NJ – March 22, 2012
Pros: no free lunches, no brakes, no phone calls unless its to the base, and u have to be on time like every other job.
Cons: no break
We are our on boss..we all go to customers home to lower their
bill on there pseng bill to see if it goes through,once it goes through we have to call the base,
if it does not go through we no longer have to work with that paying customer.
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About Direct Energy

Direct Energy is a leading supplier of Electricity and Natural Gas Products. Find out what fixed, variable, and pay-as-you-go – Read more