Reactive, tactical and operationally short-term focused organization
Director, Customer Relationship Management (Former Employee), Markham, ON – March 26, 2014
Pros: good work environment, good team oriented attitude, good company benefits
Cons: constant cyclical and ineffective change, lack of thought leadership, vision, and strategy, inadequate, infrequent and vague top down communications, performance evaluation program lacks adequate time investment by management
Advice to Management: Listen to your customers - they pay your salaries Listen to your employees - they service and support your customers Invest in fact-based insights, analytics and research Leverage fact-based insights to make informed business decisions Be more forthcoming, transparent and timely with top down communications
National Accounts Pricing Analyst (Current Employee), Pittsburgh, PA – April 4, 2014
Pros: casual work eviromment
Cons: lack of communication throughout the company
I work with the National/Key Accounts team which are the largest and most complex customers we have at the company. We working directly with the sales reps as well as their sales' support team. We request and validate usage for the utilities for both the power and gas markets.
Systems Administrator, Active Directory / Exchange (Former Employee), Houston, TX – January 28, 2014
Pros: great location, included parking, modern office
Cons: disconnected upper management
I enjoyed working for Direct Energy on a contract basis (through Keen Consulting). The job was great, the pay was pretty good, and I enjoyed my team and my direct management. Unfortunately, the contract was set to expire at the end of the year, and despite the fact that immediate management wanted to keep my colleague and I, upper management bungles – more... allowed the contracts to expire. It is possible that we will return, but that remains to be seen. – less
Executive Assistant (Current Employee), Houston, TX – January 14, 2014
Pros: work life balance is phenomenal
Cons: high overturn
• Work directly with Senior Vice President & General Manager of US Commercial Team and the Chief Sales Officer for Direct Energy Residential in a fast paced and detail oriented atmosphere. • Heavy calendar management for both Executives including extensive travel arrangements weekly. • Handle highly confidential files and information while maintaining – more... complete discretion. • Prepare and manage expense reports including those of senior level direct reports. • Coordinate floor moves for Commercial and Sales Team. • Prepare and process Purchase Orders for Commercial and Sales teams, including cost reporting and consumption. • Maintain working Organizational Charts for both teams. • Prioritize time sensitive requests and ensure deadlines are met. • President’s Club Annual Trip Coordinator – all facets. • Liaison to Human Resources, handling all onboarding of new employees. – less
Service Representative (Former Employee), Syracuse, NY – December 18, 2013
Pros: great- co-workers and meeting customers
Cons: company closed down
door to door sales consaltant. customer Service skills. management was a lil unorganized. co-workers where fun and out going. hardest part was walking around all day. meeting customers and working with my team
Sales Representative (Former Employee), Redford, MI – December 11, 2013
Pros: time with family
A typical day in the field consisted of alot of walking. I did alot of door to door sales. I would document streets, addresses, and customers names. I also documented the amount of deals I did per day. I made constant phone calls all day to get customers bills situated. I assisted customers in the area of wayne and washtenaw counties.
Sales Consultant (Former Employee), Lancaster, PA – November 27, 2013
Cons: deregulation was new and was not available in virginia where i attended school.
Direct Energy was a wonderful job to open my eyes entering the business world. I previously had my sights set in Pre-Med education until I received this job. The fast paced work with the pressure to close the sale made me realize the thrill I need to pursue for my career. The upbeat environment they provided not only gave a great feel for the company – more... and the product we were representing but it also gave a fantastic vibe in doing your best not just to make the sale but for advancement within the company! – less
senior collector (Former Employee), Ennis, TX – October 28, 2013
Pros: bonus paid if expectation goals were met.
Cons: to much emphized on employees and not enough on the customer
My work day would start with greetings from co-workers. My work day would consist of handling calls from existing customers and communicate with customers how to save energy on their utility bill. I learned how to work with customers with financial issues trying to keep their business by setting up payment plans. The hardest part of my job was advising – more... customers that have been disconnected from service due to non-payment that service could not be reconnected without paying in full balance due. I enjoyed working with all my co-workers daily because Direct Energy was very good to their employees. – less