Direct Energy Employer Reviews

Loved the working with people both internal and external customers. Lost territory and traveling out weighed the working hours.

door to door sales, commission based, no benifits, no guaranteed pay.

Direct Energy is a customer based company. The have a transition and over 50 people were unfortunitly let go, which i was one of. I would recommand it.

hardest thing was been cold and hot outside and poeple closing the door in our face.
loved when people let us help them save money on their energy bills

Sales, Collections at the same time, good embiance, superb coworkers, depending on supervisors, good, drive was too far though, no places to for lunch, nothing close to proximity

the place has a lot of smart people!

good to learn about business, energy and technology

also expanding its presence in north america

part of a FTSE 30 firm: Centrica Plc.

This call center was a fun place to work. The worst part was the hours but overall it was a good place to work.

Benefits are okay in comparison to most construction companies: good for individual, but very expensive for the family.
As far as culture, guys are just guys in the field - all being said by that.
It is a very small franchise, so there is virtually no advancement. If you are a very hard worker, have a clean background and a clean driving record, it – more... is probably a secure spot.
Management is okay; however, lots of politics going on as you would expect in any small company.
The biggest disadvantage is that there is essentially NO work/life balance. This is a VERY PROFIT-DRIVEN company. You are scheduled to come to the shop at 7 am every morning no matter there is work for you or not. Also, if you an installer, it doesn't matter that you have finished the last night's install at midnight and didn't get enough sleep; you still have to show up. A lot of times, they don't have work for you in the morning and send you back home to be on unpaid "stand-by" or in the technician's case, you can go around neighbourhoods and stick company's ads to people doors. They can call you anytime before 2 pm if there is an install for the second part of the day (and that usually ends at midnight). If you want to keep the job long-term, you can't refuse the install, no matter what your situation is and where you are; and you can't go to the doctor or make other plans because they expect you to show up within 45 min. of the call). So, if you think about that, that's pretty much working 17 hours each day, with only 8-10 hours they would actually pay you for. You are on the unpaid "stand-by" on very many Saturdays. So, no family plans on those Saturdays.
The reason why they do their intalls the same day they talked to the client is because they are afraid the customers will change their mind, and that's a loss of thousands of dollars per day. It's all about money, money, money for the company. So, be ready to work really hard!!! – less

Five years of extensive sales and customer service in dealing with electricity
Recognized by management in being self motivated and creative thinker
Consistent top level producer
Excellent in multiple task, communications, and problem solving
Highly motivated sales associate with extensive sales and customer service experience Skilled in multi calls – more... inbound and outbound – less

Cardinal IG - Quality Control Waxhachie Tx. May 2003 to July 2006
Provided electricity contracts for brokers to present to customers
Checked quality on all units coming in and out. Went to mee with clients on the products we sokd.
Solved problems on daily basis
Managed staff of 10 people making sure that contracts were sent out in timely manner, their – more... interaction with customers was a good experience for the customer, and that they were being productive – less

Atypical day at Direct Energy envoles make sure cloked in on time nd the managment tem is very helpful also offers great benefits.

The Airtrons are Managed badly at local levels and Management practices are NOT in line with Direct Energy principles.

The Parent Company, Direct Energy, has all the right words to entice employees but the Promises, Policies and Procedures DO NOT filter down to the local, Division levels and ARE HARDLY ENFORCED!

Management teams in some divisions – more... have been there too long (15 to 20+) years and do absolutely NOTHING for employee morale. Long Standing Bad Management Issues that DE never resolves as they are always looking out for Bottom line and leave the "How To" to the local Division levels; To make themselves and their $$$ look better Senior level executives terminate or force out (talented, hard working) employees in fear of keeping their jobs and positions. Absolutely no care or concern for the employees unless forced to from Direct Energy. Typical work day is long and longer, with NO work/life balance what so ever even though they advertise it. Techs typically work sun-up until job is done, be it 2 , 3 am or longer. Managers play favorites so their is no Seniority or Merit based work although they will say otherwise. Non Management co-workers were mostly hard working, friendly and willing to contribute their best to their company. Most enjoyable part of the job was the Relief of realizing I did not have to go there one more day to work!!!! – less

Direct Energ recently moved the Corporate office from Canada to Houston. There is so much to learn in a short period, but I am enjoying learning new AP software and working with offshore personnel.

Fast paced and challenging dynamical environment, with room for growth and great mentorship available.

from 8 am - 5 pm
you deal with different people not all people are nice
talking to people that had a bad day
i love talking to people

Direct Energy was a great company when I was working there until the economy took a tumble. The end result is the consolidation of many locations and functions resulting in job loss for many. The benefits were great and the management team was supportive.

A typical day at Direct energy, would be taking collection calls and collecting for past due accounts,advertising pre-paid service. I have gained very strong back ground in collections department and pre-paid sales experinece. I had very good management that was there to help provide the tools needed to meet all expectations and very knowledgeable. – more... Had great co-workers always willing to help each other great Team members, the hardest part of my job would be dealing with upset customers and the most enjoyable part of my job was helping customers dealing with there past due balances and making the hardest part of my job easy for me and a great customer expereince to our upset customers. – less

you never know whats going to happen.
i learned that if someone turns you down move on to the next.
i had helpful co-workers to help me out.

 Researched and provided key metrics on retail opportunities including consumer spending habits, demographics and competition.
 Acquired data from retail locations across the state for presentation to the headquarter on recruiting new potential clients.
 Drove 10% of reduction in costs, leading and coordinating the gradual transfer of responsibilities – more... from Pittsburgh to New York offices.
 Provided 90% of consumer satisfaction, followed up timely with clients through post sale assessments program.
 Analyzed strengths and weaknesses of all team members to relocate tasks to enhance efficiency and productivity.
 Trained, mentored interns and trainees through a two-week hands on task intensive program.
 Signed on average three new clients daily to the company data log through the efficient techniques of client acquisitions and retentions.
 Ensured current and accurate documentation of all sales order, client acquisition, retentions and post sale assessments. – less

Come in, Stock the break rooms with Coffee. Turn on all the lights and start up my computer. Get the mail ready (FEDEX) check emails on Outlook, and listen for the phone to ring. I learned how to send FedEx packages, How to conduct contracts in the contract department, and how to set up conference calls. My cworkers were great, friendly, and hardworkers. – more... Hardest part was leaving. The msot ennjoyable part, were job functions, holiay parties, and just seeing everyone come in, in the morning. – less