Call Centre Supervisor (Current Employee) – hamilton, on – 23 March 2015
arrive early and got through all the emails and all the updates for the day.
while co workers slowly arrive try to catch up with them and see how they are doing any new thoughts.
and start working see how many new complains do investigation on the file see what can be offered to the customer and what needs to be done who needs to be contacted and if any tech needs to go back-out.
call the customer after 9am offer your promo and apologizes for any issues it caused and tell them what I will do for them and offer them.
follow up with them few days later make sure everything went well and customer is happy.
\ the hardest is when you really try and do everything you can in your power and the customer is still not happy and starts screaming and yelling and swearing at you, but that's life and you are still nice and friendly to them.
Actual Working For Protocol on behalf of Direct Energy
Inbound Customer Service Rep (Former Employee) – Hamilton – 9 March 2015
Protocol is literally highschool with people of all ages - mostly early 20's. They are more about the social environment there than there work. As for the Managers they are completely unqualified for their jobs and achieved them by being the best out of a terribly trained bunch of individuals. If you would like to work at a place that makes sense, do not work here.
Administrative Assistant (Former Employee) – North York, ON – 5 February 2015
A very busy day and multitask is required to do your job to the best of you ability. I learned to use the companies system and my co-workers make me feel like a family. I enjoyed this job because I did not need supervision as I was well trained.
Chief Sales Representative (Former Employee) – Burnaby, BC – 14 July 2014
A typical day at work: we will drop in designated customers by daily customer list. Usually, we will have to visit at least 40 customer located in different location in the same municipality. To do customer's retention or enroll new cutomers. What I learned Interpersonal skill, patince to listen, positioning product, convincing customer, fast spotting location, mapping, safe driving and delivering skill, job-related knowledge, paper work, etc Management including mapping for team member, customer-related documents organization, mentor and inspire entry level sale representative, control cost for daily work and road trip , monitor and struggle for sales target, etc My co-worker When we start daily work, we usually work independently, after a daily work, we will share our experince in dealing with different customers and different incidences etc. We also will encourage each other to achieve our monthly goal The hardest part of the job Is to explain our selling product's shortage. The most enjoyable part of the job is to make new friends and knowing different municipality every day.
It is a good company to work with. My supervisor gave me a lot of help to let me know the real trade.
Work Term (Former Employee) – Sydney, NS – 8 July 2014
I worked with my supervisor everyday in that month. We took phone calls and serviced. although it was really busy, i still love it. I learnt plenty of knowledge that i couldn't get from classroom. I feel i am ready to get into this trade now.
Customer Service Representative (Former Employee) – Dartmouth, NS – 2 June 2014
This was a great work from home job, that I enjoyed alot for awhile. This is where I started to learn more about using computers. I met ( virtually) lots of nice people. The company changed its pay structure towards the end which paid less than what I had been earning. It was at this time that I did not renew my contract.
pick own schedule, work from home, earning potential
Reactive, tactical and operationally short-term focused organization
Director, Customer Relationship Management (Former Employee) – Markham, ON – 26 March 2014
Advice to Management: Listen to your customers - they pay your salaries Listen to your employees - they service and support your customers Invest in fact-based insights, analytics and research Leverage fact-based insights to make informed business decisions Be more forthcoming, transparent and timely with top down communications
Good work environment, Good team oriented attitude, Good company benefits
Constant cyclical and ineffective change, Lack of thought leadership, vision, and strategy, Inadequate, infrequent and vague top down communications, Performance evaluation program lacks adequate time investment by management
Purchasing Manager/Agent (Current Employee) – Toronto, ON – 21 March 2014
A typical working day starts at 4:00 am, coffee, prepare for the day, then gone before 6:30. During my drive to work, I plan the order of my requirements to be completed. I have been known to stay until the midnight hour to ensure all customers expectations are met. Dedicated, hard working, my door always open. All is achievable, with the right attitude, and the right people.
Energy Sales Consultant (Former Employee) – Edmonton, AB – 13 March 2014
It was mostly Outside sales, with not much office time. Attended meetings and took sales training courses. Went through a lot of managers in the time I was there. I enjoyed working there and left on good terms.