Workforce Management Analyst (Former Employee) – Markham, ON – 31 August 2015
Provided schedules, forecast and reports for the Workforce Planning and Operations team of 800 employees. This includes identifying short, medium and long term capacity planning for internal staff, and contractors, and proactively identifying solutions when resources do not match demand. Monitor reports on current and future capacity.
Direct Energy was a very good at allowing employees to participate in projects and encouraging to take courses to improve their knowledge
Accounts Payable Supervisor (Former Employee) – Toronto, ON – 18 August 2015
supervised team of eight (three in Canada and five in India) I learned a considerable amount of the workings of the energy industry reviewed entries ran daily payment run cheque, EFT, ACH, wire completed monthly reports liaised with auditors both internal and external resolved all issues with both internal and external vendors/customers part of several large projects, (changing systems to SAP, changing banking services)
CUSTOMER SERVICE REPRESENTITIVE (Former Employee) – Brantford, ON – 8 June 2015
Personally, handling the management at this establishment was something I would never do again. Though I had so many great coworkers, we all had the same thing in common, the job was not fun and the managers didn't care about you at all. We all know that call centres are hard to work in, and it probably wouldn't have been so bad if the managers had taken time to actually listen and direct us when we had trouble. I would say the main thing I enjoyed is that it was an easy job minus the occasional jerk on the phone and the bad management. Sales were easy enough to come by if the person actually needed the services, and if you didn't push them, but all the management wanted you to do was push sales. I get it, make money, but no I'm not going to pitch to a woman who just lost her husband or someone with a disability or language who doesn't understand what they're agreeing to. I'm sorry if you enjoy your position or are looking to work here, but if your lucky, you might have good managers, but most likely, you will have the same type of experience.
Call Centre Supervisor (Current Employee) – hamilton, on – 23 March 2015
arrive early and got through all the emails and all the updates for the day.
while co workers slowly arrive try to catch up with them and see how they are doing any new thoughts.
and start working see how many new complains do investigation on the file see what can be offered to the customer and what needs to be done who needs to be contacted and if any tech needs to go back-out.
call the customer after 9am offer your promo and apologizes for any issues it caused and tell them what I will do for them and offer them.
follow up with them few days later make sure everything went well and customer is happy.
\ the hardest is when you really try and do everything you can in your power and the customer is still not happy and starts screaming and yelling and swearing at you, but that's life and you are still nice and friendly to them.
Actual Working For Protocol on behalf of Direct Energy
Inbound Customer Service Rep (Former Employee) – Hamilton – 9 March 2015
Protocol is literally highschool with people of all ages - mostly early 20's. They are more about the social environment there than there work. As for the Managers they are completely unqualified for their jobs and achieved them by being the best out of a terribly trained bunch of individuals. If you would like to work at a place that makes sense, do not work here.
Administrative Assistant (Former Employee) – North York, ON – 5 February 2015
A very busy day and multitask is required to do your job to the best of you ability. I learned to use the companies system and my co-workers make me feel like a family. I enjoyed this job because I did not need supervision as I was well trained.
Chief Sales Representative (Former Employee) – Burnaby, BC – 14 July 2014
A typical day at work: we will drop in designated customers by daily customer list. Usually, we will have to visit at least 40 customer located in different location in the same municipality. To do customer's retention or enroll new cutomers. What I learned Interpersonal skill, patince to listen, positioning product, convincing customer, fast spotting location, mapping, safe driving and delivering skill, job-related knowledge, paper work, etc Management including mapping for team member, customer-related documents organization, mentor and inspire entry level sale representative, control cost for daily work and road trip , monitor and struggle for sales target, etc My co-worker When we start daily work, we usually work independently, after a daily work, we will share our experince in dealing with different customers and different incidences etc. We also will encourage each other to achieve our monthly goal The hardest part of the job Is to explain our selling product's shortage. The most enjoyable part of the job is to make new friends and knowing different municipality every day.
It is a good company to work with. My supervisor gave me a lot of help to let me know the real trade.
Work Term (Former Employee) – Sydney, NS – 8 July 2014
I worked with my supervisor everyday in that month. We took phone calls and serviced. although it was really busy, i still love it. I learnt plenty of knowledge that i couldn't get from classroom. I feel i am ready to get into this trade now.