Reactive, tactical and operationally short-term focused organization
Director, Customer Relationship Management (Former Employee), Markham, ON – March 26, 2014
Pros: good work environment, good team oriented attitude, good company benefits
Cons: constant cyclical and ineffective change, lack of thought leadership, vision, and strategy, inadequate, infrequent and vague top down communications, performance evaluation program lacks adequate time investment by management
Advice to Management: Listen to your customers - they pay your salaries Listen to your employees - they service and support your customers Invest in fact-based insights, analytics and research Leverage fact-based insights to make informed business decisions Be more forthcoming, transparent and timely with top down communications
Customer service/Sales Representative (Former Employee), Toronto, ON – December 12, 2012
Experience working with people of different ages and backgrounds worked in a fun team environment got along with staff the hardest part is working with customers who did not like change and it took alot to convince, other than that it was enjoyable at the end of day knowing my team and myself met the daily expectations.
The people were nice to work with. But the company is poorly managed
Director (Current Employee), North York, ON – August 21, 2012
Pros: the people and atmosphere
Cons: the management and salaries
It was a nice pleace to work. the People are friendly and it is a good atmosphere. But the decisions made by management are very questionable to say the least. Compensation is also below industry standards.