Direct Energy Employer Reviews

it was ok i think door to door is not for me but i got to see alot of new places that i might not have see if not for this job a new place every day

structured enviornment with management applying moral principles and values.

Overall a great place to work and they hold on to employees even during seasonal work shortages .

One of the best learning experiences. Showed me that i did really like dealing with numbers.

overall, the company is going through some transformation challenges as it establishes its presence in houston, texas. this may present an opportunity for some.

For a large UK owned subsidiary the only positive thing I can say about Direct Energy is that their benefits were good, they had a gym in the building & the building was accomodating.
The management was constantly changing, poor internal communications, hostile environment within departments & inadequate training led to a very high turnover rate in – more... all levels.

Their severance packages were the absolute worst I've seen. – less

A typical day at work for me was very stressful and included entering a lot of information on the computer. As an employee, you are expected to get the job done right the first time and little guidance is provided with your individual responsibilities.

Direct Energy has a culture of developing its employees and supporting growth.

Throughout my career, I have maintained performance standards within a diverse range
of job functions. I have successfully logged payroll and billing information using various computer programs such as SAP and Quicken. I have provided excellent customer service and sales ability. I was used in a team lead capacity to motivate and train my coworkers – more... in our ever evolving platforms.
Currently, I am seeking an association with a company that can benefit from my expertise. I have great organizational and communication skills and the ability to work well in both team oriented and self directed environments. – less

I was very happy at my job helping people is what I love to do .I learned alot working at the call center with enter acting with customers and co-workers I was always eager to help others.And I was also called upon to help on special projects and help training new hires.I really like helping people thats just me.

Good company to work in, can acquire great experience, though culture has taken a turn towards the worse, because of:

1) Diminishing sense of job security,
2) Leaders / Managers aren't always clear and straight forward about expectations and performances,
3) Career development isn't a company priority nor part of their culture.

At time the work load can be over barring but the people you work with compensates that.

Direct Energy has gone through several major changes over the last 18 months. The company is in the process of stabilizing and once complete, could be a great place to work.

However, the Leadership has failed to include the stakeholders in large change decisions and has failed to provide adequate direction. There is not a good working relationship – more... between the offices (Tulsa, Houston, New York, etc) and the leadership turns a blind eye to this. Also, the systems and tools available to the employees and to assist the customers are antiquated for a company that would like to be "cutting edge." – less

nice coworkers
Business users know their job and do well.
Openness for company policy.

High call volume. Inbound calls assisting customer with enrolling for new services. Outbound calls consisted of re-gaining customers who went else where for service. Payment arrangements, accepting deposit payments, assisting customers with bills. I achieved many goals at this call center including many awards for meeting monthly and weekly goals in – more... my tier and tower. – less

This is a good place to work but the company tends to close its call center after it's employees "max out" pay. Many times they will go with a temp agency after closing and hire a few individuals as "Coaches", The typical long term employee stays 5 to7 years. You answer phones all day dealing with customers who are upset over high bills. Co-Workers – more... are usually a good group but the company gives you very few tools to support the high stress involved with some of the many issues involved with billing, wrong rates or irate customers. While I was there the normal practice was to transfer to someone else which usually resulted in a lot of hold time or dropped calls. – less

I loved working at Direct Energy. The atmosphere was fun and upbeat.

This is a great company to work for, the pay is good and the benefits are excellent. However, since my hire date I was promised around 40 to 45 hours per week, but have worked 50 to 90 hour weeks. Although, I enjoy my team members and like my manager, there is a lack of work/life balance.

I love working at Direct Energy and enjoy the enthusiasm of my co-workers and the workplace diversity. I enjoy the opportunity to work on projects across multiple business units and engage in many social activities outside of work.

This company is not what it appears to be. The production is not hard, just unorganized and unstable. They preach personal life and balance, there isn't any. They will deceive and promise you so many untruths and get rid of you if you complain too much. There's no ethics department, you can't go to HR. Management is a laugh. If Chris Weston, the owner, – more... knew of all of the negativity and wrong doings that goes on in that place (Houston), he'd be ashamed. One of the managers that relocated to the states, in a major department openly provides liquor to his workers. There is nothing to see him walking down the hall with a spec's bag and he takes his favorite workers on personal trips and charges it to the company. Watch for this company to go down within the next few years. The EEOC will get involved. They basically treat you like dirt in certain departments. This place would be great if they revamped the managers and became more organized. – less

The co-workers as well as managers were great people, supervisiors took the time to talk with you about anything you needed help with.