Customer Service Representative (Former Employee) – Dartmouth, NS – June 2, 2014
This was a great work from home job, that I enjoyed alot for awhile. This is where I started to learn more about using computers. I met ( virtually) lots of nice people. The company changed its pay structure towards the end which paid less than what I had been earning. It was at this time that I did not renew my contract.
pick own schedule, work from home, earning potential
Contract Senior Financial Analyst (Former Employee) – Calgary, AB – November 3, 2015
The staff, contractor's and leadership were a pleasure to work with.
My typical work day was managing the finances and reporting on DE's largest capital project ever undertaken.
I worked closely with a team primarily out of the Houston office. When I started my role was to gather project costs from 4 different companies and several different cost centres and set up the project under one business unit, create the budget and forecasting models, work closely with the PM to design the monthly reporting package.
The role developed into ensuring milestone schedules and payments were cleared for payment, working closely with purchasing setting up and managing purchase orders, staffing and contractor costs and ensuring costs were properly managed.
A large part of the role was ensuring all monthly accruals were accounted for, drawn up by me, posted and monthly and inception to date variances explained.
Finally there was project close out and capitalization. The entire team had moved on, leaving me to work with fixed assets and management ensuring capitalization was successful.
Hardest part was the gathering of costs into one company as it was up to me alone to locate and ensure all costs were accounted for.
Cow-workers were fabulous to work with, had excellent rapport and were very supportive.
Most enjoyable part of the role was training and mentoring financial analysts from the Houston office, seeing them learn and grow. Project close out was also a great yet rewarding experience.
I learned my experience with multiple personalties proved invaluable, particularlymore... working the the PM and having to train basic project accounting and various listening and communication styles to more junior people.less
Chief Sales Representative (Former Employee) – Burnaby, BC – July 14, 2014
A typical day at work: we will drop in designated customers by daily customer list. Usually, we will have to visit at least 40 customer located in different location in the same municipality. To do customer's retention or enroll new cutomers. What I learned Interpersonal skill, patince to listen, positioning product, convincing customer, fast spotting location, mapping, safe driving and delivering skill, job-related knowledge, paper work, etc Management including mapping for team member, customer-related documents organization, mentor and inspire entry level sale representative, control cost for daily work and road trip , monitor and struggle for sales target, etc My co-worker When we start daily work, we usually work independently, after a daily work, we will share our experince in dealing with different customers and different incidences etc. We also will encourage each other to achieve our monthly goal The hardest part of the job Is to explain our selling product's shortage. The most enjoyable part of the job is to make new friends and knowing different municipality every day.
CUSTOMER SERVICE REPRESENTITIVE (Former Employee) – Brantford, ON – June 8, 2015
Personally, handling the management at this establishment was something I would never do again. Though I had so many great coworkers, we all had the same thing in common, the job was not fun and the managers didn't care about you at all. We all know that call centres are hard to work in, and it probably wouldn't have been so bad if the managers had taken time to actually listen and direct us when we had trouble. I would say the main thing I enjoyed is that it was an easy job minus the occasional jerk on the phone and the bad management. Sales were easy enough to come by if the person actually needed the services, and if you didn't push them, but all the management wanted you to do was push sales. I get it, make money, but no I'm not going to pitch to a woman who just lost her husband or someone with a disability or language who doesn't understand what they're agreeing to. I'm sorry if you enjoy your position or are looking to work here, but if your lucky, you might have good managers, but most likely, you will have the same type of experience.
Sales Manager/Team Leader (Former Employee) – Toronto, ON – January 16, 2016
A typical day consisted of morning meetings. We would than head out to a designated area where we would offer our services to potential customers in that area.
I learned to keep things from becoming personal. Some people do not like door to door persons so they would slam doors in my face. However; I would not allow this to affect my mood and proceeded to the next home.
My management team was very happy with my sales that were very consistent, I was given my own company van and a team of 10 trainees to supervise, motivate and make sure they were able to hit their daily quotas.
Then hardest part of my job was motivating my team to keep up their smiles and high spirits when it was very cold outside.
The most enjoyable part of my job was being able to train my team and be able to consider them my friends. The respect they had for me was amazing and inspired me to be better.
Call Centre Supervisor (Current Employee) – hamilton, on – March 23, 2015
arrive early and got through all the emails and all the updates for the day.
while co workers slowly arrive try to catch up with them and see how they are doing any new thoughts.
and start working see how many new complains do investigation on the file see what can be offered to the customer and what needs to be done who needs to be contacted and if any tech needs to go back-out.
call the customer after 9am offer your promo and apologizes for any issues it caused and tell them what I will do for them and offer them.
follow up with them few days later make sure everything went well and customer is happy.
\ the hardest is when you really try and do everything you can in your power and the customer is still not happy and starts screaming and yelling and swearing at you, but that's life and you are still nice and friendly to them.
Reactive, tactical and operationally short-term focused organization
Director, Customer Relationship Management (Former Employee) – Markham, ON – March 26, 2014
Advice to Management: Listen to your customers - they pay your salaries Listen to your employees - they service and support your customers Invest in fact-based insights, analytics and research Leverage fact-based insights to make informed business decisions Be more forthcoming, transparent and timely with top down communications
good work environment, good team oriented attitude, good company benefits
constant cyclical and ineffective change, lack of thought leadership, vision, and strategy, inadequate, infrequent and vague top down communications, performance evaluation program lacks adequate time investment by management
Direct Energy was a very good at allowing employees to participate in projects and encouraging to take courses to improve their knowledge
Accounts Payable Supervisor (Former Employee) – Toronto, ON – August 18, 2015
supervised team of eight (three in Canada and five in India) I learned a considerable amount of the workings of the energy industry reviewed entries ran daily payment run cheque, EFT, ACH, wire completed monthly reports liaised with auditors both internal and external resolved all issues with both internal and external vendors/customers part of several large projects, (changing systems to SAP, changing banking services)
Operations Centre and Payroll Clerk (Former Employee) – St. Catharines, ON – November 7, 2013
I worked for 10 years with the same company and even though they closed our office I feel I big loss...My co-workers where my family outside of my home. I still have contact with a lot of them. My manager was a strong supporter with new task and made sure we had the training needed and was very approachable. The most enjoyable part of my job were the people, from all departments.
team rewards and community care activities during work hours.
great place, if you want to work all the time and ignore your family.
Energy Management Consultant (resi HVAC Sales) (Former Employee) – Ottawa – January 22, 2013
Very demanding, greedy company. Even record sales figures were not good enough. Lying, conniving management, that would back stab to save their own skin. The only thing that matters to DE is the bottom line. Honesty, employee relations/ value, even customer satisfaction is secondary.
Crew manager (Former Employee) – Edmonton, AB – January 16, 2016
a typical day is an office full of about 20-30 body's all wanting the same thing to live there dream. during my time with the company iv learned how to be a better sales rep, better manager. hards part of any sales reps day is getting (No's) as i tell my guys its a numbers game and behind all the (No's) you will find the (YES). the most enjoyable part of my day is helping or to hear that one of my guys closed a deal.
Purchasing Manager/Agent (Current Employee) – Toronto, ON – March 21, 2014
A typical working day starts at 4:00 am, coffee, prepare for the day, then gone before 6:30. During my drive to work, I plan the order of my requirements to be completed. I have been known to stay until the midnight hour to ensure all customers expectations are met. Dedicated, hard working, my door always open. All is achievable, with the right attitude, and the right people.
Actual Working For Protocol on behalf of Direct Energy
Inbound Customer Service Rep (Former Employee) – Hamilton – March 9, 2015
Protocol is literally highschool with people of all ages - mostly early 20's. They are more about the social environment there than there work. As for the Managers they are completely unqualified for their jobs and achieved them by being the best out of a terribly trained bunch of individuals. If you would like to work at a place that makes sense, do not work here.
A fun place to work and with excellent people and balancing work and personal life
Sr. Payroll Administrator (Former Employee) – North York – February 28, 2013
Administration of payroll full cycle for about 900+ employees using Ceridian HPL System administrator for Time Solution submission of sales tax returns Very friendly environment Understanding higher management Opportunities of learning system by in-house training team Subsidized gym membership and parking
Customer service/Sales Representative (Former Employee) – Toronto, ON – December 12, 2012
Experience working with people of different ages and backgrounds worked in a fun team environment got along with staff the hardest part is working with customers who did not like change and it took alot to convince, other than that it was enjoyable at the end of day knowing my team and myself met the daily expectations.
Workforce Management Analyst (Former Employee) – Markham, ON – August 31, 2015
Provided schedules, forecast and reports for the Workforce Planning and Operations team of 800 employees. This includes identifying short, medium and long term capacity planning for internal staff, and contractors, and proactively identifying solutions when resources do not match demand. Monitor reports on current and future capacity.
The people were nice to work with. But the company is poorly managed
Director (Current Employee) – North York, ON – August 21, 2012
It was a nice pleace to work. the People are friendly and it is a good atmosphere. But the decisions made by management are very questionable to say the least. Compensation is also below industry standards.
It is a good company to work with. My supervisor gave me a lot of help to let me know the real trade.
Work Term (Former Employee) – Sydney, NS – July 8, 2014
I worked with my supervisor everyday in that month. We took phone calls and serviced. although it was really busy, i still love it. I learnt plenty of knowledge that i couldn't get from classroom. I feel i am ready to get into this trade now.
G2 Service Technician (Current Employee) – Toronto, ON – September 13, 2015
Great location to work. Amazing management and very flexible workload. Training constantly provided. Would recumbent to anyone in the trade if they are willing to get dirty and work in high pressure enviornment