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Direct Energy
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192 reviews

Direct Energy Employee Reviews

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Great team morale
Sales and Customer Service Representative (Current Employee), Hamilton, OnNovember 20, 2014
Excited to advance in the company as growth and success are constantly promoted.
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GOOD
Team Leader/Call Center Planning Analyst (Former Employee), North York, ONOctober 20, 2014
Good working environment
Excellent benefits
Good company to work for
Good Training
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Good place to work in and learn new things.
Internal Control Specialist (Former Employee), Toronto, ONAugust 24, 2014
The company is part of the Centrica Group, one of the largest energy companies in the world. The work environment encourages creativity and originality. Good systems compliment.
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A challenged but "can learn a lot" job
Chief Sales Representative (Former Employee), Burnaby, BCJuly 14, 2014
Pros: commission based
Cons: no limit for the income
A typical day at work:
we will drop in designated customers by daily customer list. Usually, we will have to visit at least 40 customer located in different location in the same municipality. To do customer's retention or enroll new cutomers.
What I learned
Interpersonal skill, patince to listen, positioning product, convincing customer, fast spotting – more... location, mapping, safe driving and delivering skill, job-related knowledge, paper work, etc
Management
including mapping for team member, customer-related documents organization, mentor and inspire entry level sale representative, control cost for daily work and road trip , monitor and struggle for sales target, etc
My co-worker
When we start daily work, we usually work independently, after a daily work, we will share our experince in dealing with different customers and different incidences etc. We also will encourage each other to achieve our monthly goal
The hardest part of the job
Is to explain our selling product's shortage.
The most enjoyable part of the job
is to make new friends and knowing different municipality every day. – less
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It is a good company to work with. My supervisor gave me a lot of help to let me know the real trade.
Work Term (Former Employee), Sydney, NSJuly 8, 2014
I worked with my supervisor everyday in that month. We took phone calls and serviced. although it was really busy, i still love it. I learnt plenty of knowledge that i couldn't get from classroom. I feel i am ready to get into this trade now.
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Great place to work
Planner\Billing Department (Former Employee), Markham, ONJune 26, 2014
Pros: great pay
Cons: stress
Direct energy pays very well and is an exceptional company.
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it a tough job as you have to go door to door
Customer sales representative (Current Employee), Ottawa, ONJune 17, 2014
Pros: free lunch
Cons: long hours
go in terms of gaining sales experience, makes you tough and improves marketing skills.
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it was ok at times but alot of pressure
work experience (Former Employee), Nanaimo, BCJune 9, 2014
just driving people from airport to their homes and homes to airport
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Reactive, tactical and operationally short-term focused organization
Director, Customer Relationship Management (Former Employee), Markham, ONMarch 26, 2014
Pros: good work environment, good team oriented attitude, good company benefits
Cons: constant cyclical and ineffective change, lack of thought leadership, vision, and strategy, inadequate, infrequent and vague top down communications, performance evaluation program lacks adequate time investment by management
Advice to Management:
Listen to your customers - they pay your salaries
Listen to your employees - they service and support your customers
Invest in fact-based insights, analytics and research
Leverage fact-based insights to make informed business decisions
Be more forthcoming, transparent and timely with top down communications
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Productive work place with table tennis, coffee
Purchasing Manager/Agent (Current Employee), Toronto, ONMarch 21, 2014
Pros: global exposure
Cons: no cons
A typical working day starts at 4:00 am, coffee, prepare for the day, then gone before 6:30. During my drive to work, I plan the order of my requirements to be completed. I have been known to stay until the midnight hour to ensure all customers expectations are met. Dedicated, hard working, my door always open. All is achievable, with the right attitude, – more... and the right people. – less
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Good Place to Work
Energy Sales Consultant (Former Employee), Edmonton, ABMarch 13, 2014
Pros: freedom to do sales calls on my own schedule.
Cons: working saturdays
It was mostly Outside sales, with not much office time. Attended meetings and took sales training courses. Went through a lot of managers in the time I was there.
I enjoyed working there and left on good terms.
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CO-OP STUDENT
Financial Analyst (Former Employee), Toronto, ONFebruary 20, 2014
was working with them as a co-op student. good opportunity to learn some of the major reports used in the office. helpful staff and management
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A good place to work with a lot to learn
Sales representative (Current Employee), Edmonton, AbJanuary 31, 2014
In direct energy you have to be driven for results. One need to fulfill the target given and sign up people. Hardest part of job was to get the targets for week.
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work independantley
Sales Team Supervisor (Former Employee), Hamilton, ONDecember 2, 2013
Pros: pay
Cons: layoff
liked training working alone, but company closed and moved to montreal, no stability great pay and hours
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supervisor
Sales Team Supervisor (Former Employee), Hamilton, ONNovember 26, 2013
Pros: training
Cons: layed off
I supervise staff of 20 on a daily basis, door to door sales in a fast pase enviorment
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great incentives
customer service representative (Former Employee), missisauga, OnNovember 24, 2013
Walking door to door everyday is hard. I learned how to be confident on dealing with people, My co-workers are fun to work with, Hardest part of the job is walking for 8 hours rain or shine.
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A typical day at Direct Energy
Operations Centre and Payroll Clerk (Former Employee), St. Catharines, ONNovember 7, 2013
Pros: team rewards and community care activities during work hours.
Cons: office closing
I worked for 10 years with the same company and even though they closed our office I feel I big loss...My co-workers where my family outside of my home. I still have contact with a lot of them. My manager was a strong supporter with new task and made sure we had the training needed and was very approachable. The most enjoyable part of my job were the – more... people, from all departments. – less
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sales
Sales Lead (Former Employee), toronto ontNovember 4, 2013
going door to door sale gas and hydro plans
the hardest part is getting people to sign up
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Fun place
Direct Marketer (Former Employee), Toronto, ONAugust 15, 2013
help people
have fun
solve problems
save money
going door to door to help people
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Disappointing and poorly managed
Manager (Former Employee), CalgaryAugust 13, 2013
Pros: benefits and wages
Cons: poor morale and management
Senior management were non responsive to concerns of employees not receiving their pay, employee surveys, and concerns. Wages were good and benefits very good. Poor morale and attitude among workers.

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About Direct Energy

Direct Energy is a leading supplier of Electricity and Natural Gas Products. Find out what fixed, variable, and pay-as-you-go – Read more