Reactive, tactical and operationally short-term focused organization
Director, Customer Relationship Management (Former Employee) – Markham, ON – 26 March 2014
Advice to Management: Listen to your customers - they pay your salaries Listen to your employees - they service and support your customers Invest in fact-based insights, analytics and research Leverage fact-based insights to make informed business decisions Be more forthcoming, transparent and timely with top down communications
Good work environment, Good team oriented attitude, Good company benefits
Constant cyclical and ineffective change, Lack of thought leadership, vision, and strategy, Inadequate, infrequent and vague top down communications, Performance evaluation program lacks adequate time investment by management
Technical Trainer (Corporate) (Former Employee) – North York, ON – 13 December 2017
Work in presenting Health and Safety and technical training to unionized workforce. Training included all HVAC products, furnaces, boilers, water heaters, fireplaces, humidifiers, electrical wiring, installation & troubleshooting all equipment.