Direct Energy Employee Review

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Reactive, tactical and operationally short-term focused organization
Director, Customer Relationship Management (Former Employee) –  Markham, ON26 March 2014
Advice to Management:
Listen to your customers - they pay your salaries
Listen to your employees - they service and support your customers
Invest in fact-based insights, analytics and research
Leverage fact-based insights to make informed business decisions
Be more forthcoming, transparent and timely with top down communications
Pros
Good work environment, Good team oriented attitude, Good company benefits
Cons
Constant cyclical and ineffective change, Lack of thought leadership, vision, and strategy, Inadequate, infrequent and vague top down communications, Performance evaluation program lacks adequate time investment by management
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Good student job
Administrative Assistant (Former Employee) –  Markham, ON18 January 2018
I learned how to manage my time and I did a lot of data entry as a summer student. the culture is very corporate and manager is very nice and easy to get along with.
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Largest contractor in Ontario at the time
Technical Trainer (Corporate) (Former Employee) –  North York, ON13 December 2017
Work in presenting Health and Safety and technical training to unionized workforce. Training included all HVAC products, furnaces, boilers, water heaters, fireplaces, humidifiers, electrical wiring, installation & troubleshooting all equipment.
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Overall rating

3.6
Based on 479 reviews
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Ratings by category

3.6Work/Life Balance
3.6Salary/Benefits
3.0Job Security/Advancement
3.2Management
3.5Culture