Reactive, tactical and operationally short-term focused organization
Director, Customer Relationship Management (Former Employee) – Markham, ON – 26 March 2014
Advice to Management: Listen to your customers - they pay your salaries Listen to your employees - they service and support your customers Invest in fact-based insights, analytics and research Leverage fact-based insights to make informed business decisions Be more forthcoming, transparent and timely with top down communications
Good work environment, Good team oriented attitude, Good company benefits
Constant cyclical and ineffective change, Lack of thought leadership, vision, and strategy, Inadequate, infrequent and vague top down communications, Performance evaluation program lacks adequate time investment by management
Manager, Operational Risks (Former Employee) – Toronto, ON – 25 May 2017
Had the best two years of my career with Direct Energy with their simple and friendly values which were highly reflective in their work culture. Direct Energy has been a progressive company with high growth track with employees-friendly environment.
Customer Care Agent (Former Employee) – Toronto, ON – 8 March 2017
Answering incoming and outgoing calls Created accounts, established gas prices for customers, directed customers to alternate departments managed to promptly responded to all incoming inquiries/requests for information
Energy Consultant (Former Employee) – Calgary, AB – 2 March 2017
This is not a job for the thin skinned sales rep type. Pressure was always on to hit sales targets, and customers were very difficult to deal with because they would look and treat you almost like thief trying to get their money.
Technician (Former Employee) – Markham, ON – 10 January 2017
This company was a great place to work. There equipment and work vehicle was up-to-date. The holidays and benefits were topnotch. The environment in the company was friendly and the training was ongoing. It was the best company that I worked for. Management was friendly and helpful but the company CEO's mismanaged the growth of the company therefore they had to close the department I worked in because of the losses every year.
Sales Representative (Former Employee) – Toronto – 25 August 2016
Fantastic company, nice to work, excellent environment, nice learning opportunities, the hardest part of this job is that it is on commison basis, most enjoyable part of this job is door to door sales.
Sales Manager/Team Leader (Former Employee) – Toronto, ON – 16 January 2016
A typical day consisted of morning meetings. We would than head out to a designated area where we would offer our services to potential customers in that area.
I learned to keep things from becoming personal. Some people do not like door to door persons so they would slam doors in my face. However; I would not allow this to affect my mood and proceeded to the next home.
My management team was very happy with my sales that were very consistent, I was given my own company van and a team of 10 trainees to supervise, motivate and make sure they were able to hit their daily quotas.
Then hardest part of my job was motivating my team to keep up their smiles and high spirits when it was very cold outside.
The most enjoyable part of my job was being able to train my team and be able to consider them my friends. The respect they had for me was amazing and inspired me to be better.