Direct Energy Employee Review

View all Direct Energy reviews

Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Reactive, tactical and operationally short-term focused organization
Director, Customer Relationship Management (Former Employee) –  Markham, ON26 March 2014
Advice to Management:
Listen to your customers - they pay your salaries
Listen to your employees - they service and support your customers
Invest in fact-based insights, analytics and research
Leverage fact-based insights to make informed business decisions
Be more forthcoming, transparent and timely with top down communications
Pros
Good work environment, Good team oriented attitude, Good company benefits
Cons
Constant cyclical and ineffective change, Lack of thought leadership, vision, and strategy, Inadequate, infrequent and vague top down communications, Performance evaluation program lacks adequate time investment by management
Was this review helpful?Yes 4NoReport

Other Direct Energy Employee Reviews

Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Many promises
Alberta - Small Commercial Sales Representative (Former Employee) –  Edmonton, AB2 November 2017
Selling electricity and gas plans to small business in the the NW part of Edmonton.

Basically a good system however it was a new concept and many potential customers had a reluctance to buy on. The company also carried some baggage from unethical business practices in another province.

Freedom to work your own territory and hours.
Pros
Freedom to work your territory
Cons
Low pay and remuneration.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Friendly environment, close to metro station
Agent de centre d'appel (Former Employee) –  MontrĂ©al, QC30 October 2017
The thing I appreciated the most is that the majority of the customers were anglophones. I'm fluent in french but i'm more comfortable in english. My department closed so i was fired.
Was this review helpful?YesNoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Direct Energy. Our community is ready to answer.

Ask a Question

Overall rating

3.6
Based on 452 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.6
Salary/Benefits
3.6
Job Security/Advancement
3.1
Management
3.2
Culture
3.5