Service Desk Analyst (Current Employee), Reston VA – January 9, 2014
I would look forward to going to work daily. There were six Help Desk Agents on our team, and we all worked together. The amazing thing about working for DD is that each agent complemented one another. I would come in the office first because I took the early shift, and review our mailbox, and also check for other outstanding tickets. Because I came – more... in early I was able to brief the other agents on major outages, and infrastructure changes. Various issues would be reported daily such as, printer issues, Outlook issues, and even password reset request. Although sometimes things were challenging I was able to preserve until a resolution was met. – less
IT Analyst (Current Employee), Johannesburg, GP – February 13, 2014
Pros: team building fuctions
Cons: short staffed
a typical day at work - what you learned - Time Management your co-workers - very good team players the hardest part of the job - Lack of latest technologies, in terms of the the client gadding to the newest technology, and we still use the old technology to help and resolve user;s problems the most enjoyable part of the job - Flexible working hours
Service Desk Technician (Former Employee), Charlotte, NC – February 9, 2014
Pros: nice people who say the right thing, and knowledgeible co-workers.
Cons: un-organized basic projects with no scope creep management
This project I was on sells it's self as ITIL compliant but clearly is not it will agree to anything to please the customer. With absolutely no process in place for the basics of serving the customers, making the workers fell fearful of incompetence in serving customers.
Great place to work although office politics are at times unbearable. Management adopt a hands-off approach, tending to leave employees to fight it out amoung themsleves for who is the winner. Key staff get frustrated and leave instead of pulling together as a team
Client Support Representative (Former Employee), Charlotte, NC – January 27, 2014
Dimension Data is run by a brilliant CEO & CFO where they maximize their profits through clients over time rather than all at once. Building & growing relationships one day at a time rather than "raining out the rag" for every drop that they can get. Best place I feel I've ever worked at
Desktop Support Engineer (Former Employee), south africa – January 21, 2014
• Installed desktop and server platforms • Investigated and reported on incidents relating to server, desktop and telephony queries • Liaised with 3rd party vendors to resolve escalated and problems and queries. • Developed and maintained a professional working relationship with the client • Retrieved calls emanating from the Business unit on the NICE – more... or other voice logger • Resolved all calls logged by the call center agents and Back Office staff, relating to desktop issues and ensuring done within SLA • Confirmed Call resolution with client before resolving of the call on Radical. – less
Engineering Manager (Former Employee), Fleet – January 21, 2014
good company, great people, good culture, getting better all the time, with continued forward learning and looking on lessons learnt, large parent company behind the scenes making sure everything is kept in order.
Making sure all client information is up to date and that all renewals are sent out to account managers in a timeous manner. Need to be flexible and be prepared to put in extra hours when needed. Team members assist each other if and when necessary.
A broader perspective in IT Infrastructure is when a company has proper structured business analysis in architecture and designing they system format
Remote monitoring solutions engineer (Former Employee), Johannesburg North, GP – November 30, 2013
Pros: would be beneficila moreover working flexible hours
Cons: 24x7 engineers
iWorking as as RMS engineer was very challenging typically working with live scomms and server moreover they're criticality and priority, what was more challenging was process being followed as it would impact the business badly should one didnt comply but enjoyable challenging and gaining experience everyday working with solutions architects and database – more... engineers and oracle technicians.team work was a must which made it a great enviroment to work in,this industry has enhance me tremendously that i have embarked myself.
Currently studing SQL database developement in 2012. My interests are furthering my studies in MCSE- Microsoft Solution Expert - in Business Intelligence. Addionally i have been accredited with designation from the Chartered Institute of IT professionalism.(ICITP)
My ultimate goal is a career in SQL as my interests and inclinations lead me to believe that I can excel in this field. I would like to work in an organization where I can apply my knowledge, abilities and creative thinking in a practical way. I am highly motivated and accept responsibility and develop myself professionally and academically. – less
Contracts Administrator (Former Employee), Johannesburg, GP – October 16, 2013
Pros: flexible working hours once in a while
My day should consist of coming to work and completing all of my tasks to the best of my ability for the growth and prosperity of the company that I am working for. Each day should be embraced with new challenges to broaden your experiences. Management must take the time to get to know their employess & communicate at all levels proffessionally. To – more... like your work and be good at it, you have to believe in it and your company, like your colleagues, and respect and feel supported by your boss & teams.I work well withinn a team ad well as and individual. The hardest part of my job is when deadlines are not met and the clinet is not recieving the service as they should be recieving. The most enjoyable part of my job is when all tasks are completed professionaly and cistomer satisfaction is recieved. As well as having the sense of accomplishment and job satisfaction. Being recognized by management for displaying excellent work ethics. – less
Remote Citrix Engineer (Current Employee), Bryanston, GP – October 11, 2013
Accomplished IT professional with more than 5 years of distinguished performance in the technology-driven industries and broad-based background incorporates exceptional work ethic and commitment to organizational objectives. Proactive individual with team-building and tactical ability to develop and destroy what is no longer – more... relevant for a business operation. In my final year of degree studies I was appointed a post of a Mentor to assist and coach students in their course related matters in university and Junior Lecturer facilitating programming basics and information technology skills. I possess software development and technical proficiencies.
- Strong knowledge of SQL and Oracle PL/SQL development. - SQL, Oracle, BI, Data Analysis & C# programming knowledge. - Strong relational database development.
My biggest achievement was when I led a successful research team to develop a mobile solution for home-base care in Cape Town Township with a view of transforming lives of hapless children living on a street and also had my own research article for postgraduate level approved and published from Cape Peninsula University of Technology academic research book. My current research is under Healthcare Information Systems in the RSA public healthcare sector (More details cannot be disclosed until approved). My career path is based on a strength that I often ensure to provide fulfilment and satisfaction. What I like most is being in a position that brings out constructive and passion from within. I do welcome challenges and always commit myself to remain dedicated in the face of every challenge. I’m someone who always has hunger for knowledge that cannot be satisfied. I’m heading towards PhD degree level in Information Technology and still feel like my goal will not be reached after the completion. I value tremendous knowledge and always take intellectual work very seriously. – less
Analyst Programmer / Senior Analyst Programmer (Former Employee), Johannesburg, GP – October 2, 2013
Pros: very good package
Cons: receiving training in vb6 and not assigned to a project resulting in no working experience, being retrenched
Work day - planned with time to achieve objectives Learned - VB6 Management - good Co-workers - some good, some not - related to individual characters Hardest - being retrenched Enjoyable - good environment, acknowledgment
Service Desk Agent (Current Employee), Gauteng, Sandton – October 1, 2013
Pros: big chill area, canteen, gym, and school nearby.
Cons: long hours
I work in an professional office\contact centre environment. we deal with telephony and e-mail client queries and everyday we faced with different challenges. My managers and col-workers are always willing to assist. the hardest part of my job is lack of skill or Knowledge when it comes to certain or different accounts and it's processes. I'm part of – more... a team that is friendly, hard working and always willing to assist when faced with difficulties makes my job more enjoyable. – less
COLLECTIONS/RELATIONSHIP OFFICER (Current Employee), Lagos – September 26, 2013
Pros: free quarterly outings, commisions and allowances
Cons: the cons are just the bit of extra energy you have to put in to see tasks through.
Work is conducted in a very professional yet accomodating environment.Resumption is by 8a.m and Departure by 5p.m.I have been able to enhance my customer relationship/management skills as well as being able to meet targets with ease that seemed originally onerous.The management is very down to earth and relational in their disposition to the staffs.They – more... employ all manner of methoids and strategies to better your output capacity while not compromising on your personal life.The hardest parts came when I joined newly.I had to learn the art of patience with customers,something that I found a bit strange then but which I am coping greatly with now.The periodic relaxation meetings and tours are quite enjoyable and rejuvenating from a mental as well as leisure standpoint. – less