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73 reviews

Dimension Data Employer Reviews

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Fun place to work in
Service Centre Co-ordinator (Former Employee), Port Elizabeth, ECMarch 25, 2014
I assisted users with first level support. I learnt about interacting with users and working under pressure. Had a great relationship with my co works, they were always there to assist me during my training. Hardest part was dealing with users when the servers went down, it would really require on to handle pressure well. I always enjoy the treats that – more... the company would give us. our manager always treated us nicely. – less
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Great company
Security Specialist (Former Employee), New York, NYMarch 20, 2014
Pros: good culture
Cons: new managemnet
It is good and excellent place to work.

Very relaxed and can learn more.

I had great co-workers.
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IT Service Sales
Multinational IT Sales and Services (Current Employee), Melbourne, VICMarch 19, 2014
Enjoy crafting complex sales proposals for Enterprise clients. Client contact the most enjoyable aspect, drawing upon my years of executive level client relationship experience.
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A great company to work for
HR Administrator (Current Employee), Bryanston, GPMarch 14, 2014
Pros: close to home no long hours in traffic
Cons: the extended working hours
Mostly sink or swim situations though managers are eager to answer any questions you may have, Have learnt that you can never know your strength until you are faced with a dilemma. Open door policy applies to our team and a friendly bunch of people, hardest part of the job are the long hours we have to put in sometimes due to our team being under staffed, – more... most enjoyable thing is learning everyday from the people around you – less
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Global Company in the IT services and solutions arena
Inside Sales/Client Support & Procurement (Current Employee), Charlotte, NCMarch 13, 2014
My experience was great as I developed in many areas servicing various multinational corporations and provided their technology and support requirements. I learned many things while supporting these high touch clients and vendors, most notably the importance of communication and collaboration on projects of all scales. Management provided many learning – more... tools, training classes and group sessions to assist in equipping employees to develop personally and provide superior service to clients, partners and vendors along with internal organisations. I've established relationships with some co-workers that will last for years to come and I feel like some are like family. The hardest part of the job at times was some of the departments that I worked with not understanding the corporate structure that was in place and my attempts to influence them in some areas weren't successful as I preferred. The most enjoyable part was after a major deal was successfully closed; seeing the weeks and months of hard work paying off in a happy client. Below are some daily task that I functioned in on a continual basis.

• Respond to and complete all incoming quote requests for products and attached services from assigned customers and quota-carrying sales staff.

• Maintain all quote and order SLAs as set by CSR department.

• Respond to all incoming calls from clients regarding product availability, order status, and invoicing/billing questions.

• Place and manage expedited orders when requested, based on product availability and shipping requirements.

• Coordinate RMA requests from clients with Finance department.

• Respond to and complete all incoming quote requests for products and attached services from assigned customers and quota-carrying sales staff.

• Maintain all quote and order SLAs as set by CSR department.

• Respond to all incoming calls from clients regarding product availability, order status, and invoicing/billing questions.

• Place and manage expedited orders when requested, based on product availability and shipping requirements.

• Coordinate RMA requests from clients with Finance department.

• Receive and process all purchase orders for product with attached services for all assigned clients

• Verify and ensure accuracy of all client POs.

• Deliver timely and high quality oral & written communications with clients, vendors, distributors, sales and sales managers as it relates to all quotations and orders. – less
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Friendly workplace
IT Analyst (Current Employee), Johannesburg, GPFebruary 13, 2014
Pros: team building fuctions
Cons: short staffed
a typical day at work -
what you learned - Time Management
your co-workers - very good team players
the hardest part of the job - Lack of latest technologies, in terms of the the client gadding to the newest technology, and we still use the old technology to help and resolve user;s problems
the most enjoyable part of the job - Flexible working hours
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Basically Un-Organized
Service Desk Technician (Former Employee), Charlotte, NCFebruary 9, 2014
Pros: nice people who say the right thing, and knowledgeible co-workers.
Cons: un-organized basic projects with no scope creep management
This project I was on sells it's self as ITIL compliant but clearly is not it will agree to anything to please the customer. With absolutely no process in place for the basics of serving the customers, making the workers fell fearful of incompetence in serving customers.
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Solid Team Culture
Principle Engineer - Nortel Converged Solutions (Former Employee), Bryanston CampusFebruary 4, 2014
Pros: solid historical background
Cons: office politics
Great place to work although office politics are at times unbearable. Management adopt a hands-off approach, tending to leave employees to fight it out amoung themsleves for who is the winner. Key staff get frustrated and leave instead of pulling together as a team
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Productive & very professional workplace
Client Support Representative (Former Employee), Charlotte, NCJanuary 27, 2014
Dimension Data is run by a brilliant CEO & CFO where they maximize their profits through clients over time rather than all at once. Building & growing relationships one day at a time rather than "raining out the rag" for every drop that they can get. Best place I feel I've ever worked at
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what i have learned?
Desktop Support Engineer (Former Employee), south africaJanuary 21, 2014
• Installed desktop and server platforms
• Investigated and reported on incidents relating to server, desktop and telephony queries
• Liaised with 3rd party vendors to resolve escalated and problems and queries.
• Developed and maintained a professional working relationship with the client
• Retrieved calls emanating from the Business unit on the NICE – more... or other voice logger
• Resolved all calls logged by the call center agents and Back Office staff, relating to desktop issues and ensuring done within SLA
• Confirmed Call resolution with client before resolving of the call on Radical. – less
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good people
Engineering Manager (Former Employee), FleetJanuary 21, 2014
good company, great people, good culture, getting better all the time, with continued forward learning and looking on lessons learnt, large parent company behind the scenes making sure everything is kept in order.
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Busy and Productive
Contract Administrator (Current Employee), Cape Town, WCJanuary 14, 2014
Making sure all client information is up to date and that all renewals are sent out to account managers in a timeous manner.
Need to be flexible and be prepared to put in extra hours when needed.
Team members assist each other if and when necessary.
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Love working at DD
Senior Sale Administrator (Former Employee), Durban, ZNDecember 11, 2013
Pros: na
Cons: na
Busy
Management was awesome
tem players
you can work well with dedicated people
volume
winning a tender that I worked on
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A broader perspective in IT Infrastructure is when a company has proper structured business analysis in architecture and designing they system format
Remote monitoring solutions engineer (Former Employee), Johannesburg North, GPNovember 30, 2013
Pros: would be beneficila moreover working flexible hours
Cons: 24x7 engineers
iWorking as as RMS engineer was very challenging typically working with live scomms and server moreover they're criticality and priority, what was more challenging was process being followed as it would impact the business badly should one didnt comply but enjoyable challenging and gaining experience everyday working with solutions architects and database – more... engineers and oracle technicians.team work was a must which made it a great enviroment to work in,this industry has enhance me tremendously that i have embarked myself.

Currently studing SQL database developement in 2012. My interests are furthering my studies in MCSE- Microsoft Solution Expert - in Business Intelligence.
Addionally i have been accredited with designation from the Chartered Institute of IT professionalism.(ICITP)

My ultimate goal is a career in SQL as my interests and inclinations lead me to believe that I can excel in this field. I would like to work in an organization where I can apply my knowledge, abilities and creative thinking in a practical way. I am highly motivated and accept responsibility and develop myself professionally and academically. – less
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Great team players, everyone was always on the same page and knew what was expected.
GM/GMAC Account Office-Project Manager (Former Employee), Southfield, MichiganNovember 27, 2013
I loved the excitement and drive I experienced. It was a pleasure to work with such smart people.
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Work place with lots of fun
Desktop Support Engineer (Current Employee), Ahmedabad, GJOctober 25, 2013
Pros: freedom of enjoyments after completion work
Cons: sometimes become tired
Good working place and also opportunity for more learning a new things also.
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Productive and Fun working place
Contracts Administrator (Former Employee), Johannesburg, GPOctober 16, 2013
Pros: flexible working hours once in a while
My day should consist of coming to work and completing all of my tasks to the best of my ability for the growth and prosperity of the company that I am working for.
Each day should be embraced with new challenges to broaden your experiences.
Management must take the time to get to know their employess & communicate at all levels proffessionally.
To – more... like your work and be good at it, you have to believe in it and your company, like your colleagues, and respect and feel supported by your boss & teams.I work well withinn a team ad well as and individual.
The hardest part of my job is when deadlines are not met and the clinet is not recieving the service as they should be recieving.
The most enjoyable part of my job is when all tasks are completed professionaly and cistomer satisfaction is recieved. As well as having the sense of accomplishment and job satisfaction. Being recognized by management for displaying excellent work ethics. – less
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Its a fun place to work for
SharePoint Specialist (Former Employee), Johannesburg, GPOctober 15, 2013
The work at first was very nice and fun and when the manager was changed everything turned around
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summer activities at work
Support Engineer Level 1 (Former Employee), Fleet, ENGOctober 14, 2013
i found he company very good.
i met very nice people there and a helpful management team.

I have improved my personal skills and my team working skills.
the only hard part of the job was when i had to cover a person for a different role
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Productive and technology-driven environment
Remote Citrix Engineer (Current Employee), Bryanston, GPOctober 11, 2013
Professional Experience

Accomplished IT professional with more than 5 years of distinguished performance in the technology-driven industries and broad-based background incorporates exceptional work ethic and commitment to organizational objectives. Proactive individual with team-building and tactical ability to develop and destroy what is no longer – more... relevant for a business operation. In my final year of degree studies I was appointed a post of a Mentor to assist and coach students in their course related matters in university and Junior Lecturer facilitating programming basics and information technology skills. I possess software development and technical proficiencies.

Skills

- Strong knowledge of SQL and Oracle PL/SQL development.
- SQL, Oracle, BI, Data Analysis & C# programming knowledge.
- Strong relational database development.

Representative Achievement

My biggest achievement was when I led a successful research team to develop a mobile solution for home-base care in Cape Town Township with a view of transforming lives of hapless children living on a street and also had my own research article for postgraduate level approved and published from Cape Peninsula University of Technology academic research book. My current research is under Healthcare Information Systems in the RSA public healthcare sector (More details cannot be disclosed until approved).
My career path is based on a strength that I often ensure to provide fulfilment and satisfaction. What I like most is being in a position that brings out constructive and passion from within. I do welcome challenges and always commit myself to remain dedicated in the face of every challenge. I’m someone who always has hunger for knowledge that cannot be satisfied. I’m heading towards PhD degree level in Information Technology and still feel like my goal will not be reached after the completion. I value tremendous knowledge and always take intellectual work very seriously. – less

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About Dimension Data

Dimension Data sizes up information technology for its clients. South Africa's largest IT services company provides consulting, – Read more