ICT Support Officer
Digital Opportunity Trust - Ottawa, ON

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Information and Communications Technology (ICT) Support Officer

Location: Ottawa
Status: Contract, Full-time
Experience level: Entry level
Language requirements: English essential, Spanish is an asset
Application deadline: March 4, 2013 at 4:00PM EST

Digital Opportunity Trust (DOT) is seeking to hire an ICT Support Officer to manage DOT's information and communication systems, including all enhancements, technical assistance, and user training on DOT's global network. The ICT Support Officer will also assist with strategy and policy development related to DOT's ICT systems. While the ICT Support Officer will work with a team, she/he is expected to be the primary support person for the organization's technical infrastructure.

The ideal candidate will be a personable, customer-service oriented creative problem solver who is able to quickly adapt to new technologies and possesses a broad technical skillset. If you can look at a problem and say, "I don't know how to solve this, but I can figure it out" -- we want to hear from you.

This is a full-time 12-month contract position based out of DOT's office in Ottawa.

Key responsibilities:

Manage, support, and troubleshoot cloud-based services (intranet, content management systems, learning management systems, email)
Create interfaces and modules for user systems
Manage the integration of ICT into programs and projects
Manage software and hardware inventory
Manage relationships with service vendors
Assist with strategy and policy development related to ICT systems
Troubleshoot software and hardware issues
Maintain virtual support center for global organization


Qualifications // Essential:

College or University degree
Website development and content management experience required
Experience managing domains required
Strong knowledge of HTML and CSS
Strong analytical and troubleshooting skills
Excellent written and verbal communications skills
Customer service experience
Excellent ability to organize and prioritize tasks, work under pressure, and meet deadlines
Understanding of database mapping and data modeling
Broad knowledge of current trends in ICT
Comfortable with both Apple and PC computers
Sensitive to and respectful of cultural differences

Qualifications // Desirable:

Familiarity with Intact Financial Software, SalesForce
Familiarity with online learning management systems
Familiarity with Google Apps
Experience troubleshooting BlackBerry devices


To apply, please complete the online application at http://dotrust.org/apply by March 4, 2013 at 4:00PM EST. Only applicants selected for an interview will be contacted.

About Digital Opportunity Trust (DOT)

Digital Opportunity Trust (DOT) is a leading international social enterprise headquartered in Ottawa, Canada with local operations around the globe.

DOT's unique youth-led programs empower people living in communities that are developing, in transition, or under stress with the confidence to use technology for entrepreneurial, community, educational, and personal development.

Launched in 2002, DOT has mobilized the talent and energy of over 4,000 Interns worldwide - a powerful force for change. The impact of DOT's programs has reached 1 million people in communities and schools around the world helping them to develop an entrepreneurial spirit and technology and business skills that will last a lifetime.

For more information, please visit http://dotrust.org.