Pros: tea breaks
Cons: time keeping
I am at my work station at 08h00, I first check the Inbound report for the day to have an idea of how our day is going to look like,hold a toolbox meeting with my staff, we paln our daily process in accordance with the volumes on the day. We split the team accordingly, paying attention to more challenging issues.Our daily process/operation starts after the meeting, with our daily target we start operations, we thrive to meet our target within the normal working hours to avoid overtime.I therefore attend to all the queries via mail or phone, communicate with Customer Service and our Transporting department (SFX).
I have learned that you will never please everybody, work takes priority, I have also learned that it is very important to have your staff's trust, get to know each and everyone of them as much as possible.
i have an open door policy kind of management, i give my staff a platform to express the feelings/ideas about our operations, come up with ways to improve operations. Give input on how we can improve our processes
I am close to everyone at work from management to the guys on the floor to the Security and the cleaners.
The hardest thing about my job is to keep the staff motiovated at all times, meeting targerts more especially when the volumes spikes.
the most enjoyable part is interacting with people on different levels, getting the job donr as smooth and fast as possible, meeting set targets, facing new challenges everyday.