Desjardins Employee Review

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Support Sales and Service Insurance Agent (Former Employee) –  Mississauga, ON9 May 2012
A support sales/service insurance agent is responsible for:
Answer sales/service calls Direct calls to appropriate departments and sales agents Arranged callback requests for agents Advised and confirmed details for clients regarding their pollicy

While working in the call center I learned how to solve situations and deal with high rate customers. I also learned how to use the insurance software to pull up client information and make notes in their file. My co-workers and mangers were very helpful and friendly.
Pros
free lunches, free giveaways, friendly environment
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Customer Service (Former Employee) –  Montréal, QC15 November 2017
Job there wasn't easy, but you are given all the tools to succeed.

There is a lot of pressure for this one, but they give you social tools as well to go through it.You can always count on management.
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Collections/Risk Management - 20M portfolio
Loan specialist (Former Employee) –  Montréal, QC14 November 2017
- Contact customer accounts in arrears - 80 accounts per day, make payment arrangements, consolidate all financing products
- Learned consumer and business credit, collections and loan qualifications
- Procedure oriented business philosophy
- Change, adaptation and innovation to increase productivity was very hard to achieve within department
- Co-workers and management were exceptional
Pros
Work life balance, benifits, vacation
Cons
Internal processes for advancement can to be improved
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Overall rating

3.9
Based on 305 reviews
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Ratings by category

Work/Life Balance
3.9
Salary/Benefits
4.0
Job Security/Advancement
3.5
Management
3.6
Culture
3.8