Support Sales and Service Insurance Agent (Former Employee) – Mississauga, ON – 9 May 2012
A support sales/service insurance agent is responsible for: Answer sales/service calls Direct calls to appropriate departments and sales agents Arranged callback requests for agents Advised and confirmed details for clients regarding their pollicy
While working in the call center I learned how to solve situations and deal with high rate customers. I also learned how to use the insurance software to pull up client information and make notes in their file. My co-workers and mangers were very helpful and friendly.
- Contact customer accounts in arrears - 80 accounts per day, make payment arrangements, consolidate all financing products - Learned consumer and business credit, collections and loan qualifications - Procedure oriented business philosophy - Change, adaptation and innovation to increase productivity was very hard to achieve within department - Co-workers and management were exceptional
Work life balance, benifits, vacation
Internal processes for advancement can to be improved