Sociable environment with high-volume traffic and soaring stress levels
First Notice of Loss Facilitator, Mississauga, ON - October 8, 2015
I would deal with insured policy holders who had been recently involved in a collision or property loss, documenting full details of the loss and logging a legal statement regarding the claim. Within 1 week of training I was proficient in policies, liability, repair procedures and all suppliers revolving around collisions. Management would keep a close eye on employees and all calls were recorded and randomly audited. While each person would handle their claims separately, it was almost a team environment due to associates taking calls in a general phone queue, and assisting the insured policyholders or business suppliers with the claim in question. Dealing with customers and reassuring them of coverage, liability, and property damage was challenging, but made for a great learning experience. Setting up a claim with a stressed insured who had been involved in a serious crash with injuries, watching it proceed seamlessly with my help (towing, rental vehicle, repairs, physical therapy) and then observing as the claim was closed with a satisfied client, was the most rewarding part of the job.