Bilingual, Industrial Customer Service Agent
Derhak Ireland Executive Search - Mississauga, ON

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927 - Bilingual, Industrial Customer Service Agent

Wow – Most people only Dream of a job and company like this. They celebrate birthdays, have summer barbeques in the parking lot, Christmas Dinner and Dance and periodically even bring in a Lobster Lunch. It is hard to tell who the Boss is because he is working too. This is not a Call Centre job!! There is no Receptionist or answering machine: real people answer the phone and talk to customers. There are about 15 people in their Mississauga office located near Hwy 10 and the 401.

There are a lot of 15, 20 and 25 year employees here because they are treated well and enjoy working here. Most do not have a lap-top so they cannot take their work home with them; they just get things done together at the office during the day.

This is a modestly growing company selling high end, name brand industrial tools and equipment through their 5 offices across Canada. They work with clients in the: industrial, manufacturing, automotive, construction and fabrication segments.

The Opportunity
The ideal candidate MUST be fully bilingual and be able to deal with clients that have a gruff exterior but tremendous loyalty and trust.
· 1 to 3 years of telephone customer service or related experience
· Familiarity with Microsoft Dynamics or other CRM system would be a significant asset.
· Confer with customers by telephone to provide information about products and services, to take or enter orders, or to obtain details of complaints.
· To be aware of and to communicate promotional activities.
· To continuously develop product knowledge, being able to up sell and cross sell
· Resolve customers' service, technical or billing issuesby performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Our time is short and our application process is rigorous. If you are looking for a great place to work, in a casual, industrial but professional environment where you will be treated well, apply now at: www.Right Fit > Current Jobs > Posting 927
Applications received by any other process or means will be ignored or deleted.

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Thank you, Right Fit Recruiters
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