DEPENDABLE IT Employee Reviews

Found 22 reviews matching the search
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Demanding job and inflexible management
Help desk technician (Former Employee) –  Hamilton, ON9 November 2016
While middle management is supportive of helping their employees grow and become stronger team members at the center I found that the extreme pressure that they place on their employees to meet statistics became negative and draining as opposed to strong goals for their employees to reach for. unstable scheduling and inability to work around any sort of hours of availability for their employees meant that meeting any sort of commitments from outside of work was nearly impossible.
Pros
helpful supervisors
Cons
unstable hours
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Very Social Environment
Present Residential Technical Support (Former Employee) –  Burlington, ON8 June 2016
Typical day at work consisted of taking incoming calls in a call center environment and Troubleshooting the calls according to company guidelines. I learned alot about Cable TV setups, Internet and Digital Phone Trouble shooting Skills. The hardest part of the Job was accepting my Wages. I enjoyed being able to hone my Communication skills.
Pros
Video Games, Vending Machines
Cons
Lack of Pay
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great coworkers, not so great management
Technical Service Representative (Former Employee) –  Hamilton, ON17 August 2016
great coworkers not so great management scheduling was horrible there was no compromise hours were long learned nothing, the job was generally hard all around
Pros
no pros
Cons
long hours horrible scheduling
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Good place to work, might get a little tough
Help Desk Technician (Former Employee) –  Hamilton, ON16 July 2016
It was a good place to work. Good co-workers and staff.
But the customers might be very bad sometimes and can spoil your mood. But all the other times, it is good. Good starting salary + incentives.
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no heart
Help Desk Support (Former Employee) –  Hamilton, ON27 January 2016
Dependable IT was the worst job experience i ever had for begin introduced to an office environment, as a company their was no respect between management and the employees, a typical day of work was handling 5 different companies residential computer support ,learned how to deal with customers over the phone and troubleshoot computer issues, Management didn't communicate well with the the employees while caused alot of resentment between the techs, got along with all of my co-workers and enjoyed my time spent with them, repairing customers computers was a satisfying experience.
Pros
none
Cons
no steady shifts always different
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fun but very stressfull workplace
Desktop Support Analyst (Former Employee) –  Hamilton, ON5 January 2016
the work environment is very stressful but ppl(employees) working there are fun and friendly, your colleagues will help you in almost every situation.

i have always heard companies say "customer satisfaction is primary objective" but you also have employee satisfaction to go along with that side by side to achieve that goal. however in this company i was very disappointed to see that is not the case.this company has very low regards towards employees and no job security. management and ppl running the company are uncaring towards their employee.
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Work from home is good option but less pay
Technical Support Representative (Current Employee) –  Hamilton, ON7 February 2016
You don't get paid enough for your work you do. They expect you to work more and more with minimum pay. They have work from home option which is very good for someone who does not like to go office everyday
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creating reports, automating reports, creating schedules, updating KPIs, interacting with management for different projects
Workforce Analyst-Reporting and Analytics (Former Employee) –  Hamilton, Ontario1 September 2015
The only good thing about this position was that the schedule was flexible. The company pays very poorly, expects you to do ridiculous amounts of work, and there's never mention of a raise. Also, the company doesn't deliver what it promises. I was told that within 3 months, I would be working from home. I was able to work from home after almost 9 months (they kept coming up with excuses that they were waiting for the computer, software, blah blah blah) and after 1 month was asked to work back from the office! I highly recommend NOTTTTT to work for this company.
Pros
flexible schedule
Cons
poor pay, heavy workload, insufficient tools to do the job
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You'll get promoted if you sleep with your supervisor
Tech Support (Former Employee) –  Hamilton On26 July 2015
Typical call centre job. You take calls from customers who are upset and try to fix it for them.
Supervisors are always stoned and trying to hit on you. A couple people got promotions for sleeping with the call centre manager. Head office doesn't care about employees just the bottom line of making $$$$$.
Pros
start off more then min. wage
Cons
no room for growth unless you're easy to sleep with, long work days with little breaks
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All False promises
Desktop Support Analyst (Former Employee) –  Hamilton, ON22 June 2015
Management is Stupid , supervisor are one step ahead of every one false promises all around , No proper training is given , The training provided useless. Cannot trust any one , conspiracies , no job security you can be thrown out with what ever reason they want , And the actual reason "Your supervisor do not want you in the office any more " . Pay is way low almost minimum , Technicians are good on the floor but you cannot open you r mouth because you do not know who can back stab you Like general
Pros
no pros
Cons
Low pay, worst management recently
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Enjoyed working
Customer Service/Administrative assistant (Former Employee) –  Mississauga, ON2 April 2014
• Communicating with the Rogers clients, technicians and arranging meetings for managers.
• Responded to Rogers escalations and complaints
• Hardworking professional recognized for meeting and exceeding support targets.
• Fostered strong relationships with customers that result in high level of client retention and product loyalty.
• Demonstrated solid ability to communicate with diverse groups.
• Focused on developing strong rapport with customers, vendors and staff.
• Scheduled installation and service calls and ensure appropriate billing.
• Worked on MS Outlook, MS Word and MS Excel
• Proficiently worked on VPN, MPA, AS400 and Citrix Systems
Pros
Enjoyed working
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Fun learning enviroment, with great people
Tech Support Agent (Former Employee) –  Burlington, ON26 September 2012
Typical day at work would be, many calls in a certain time period, different attitudes.
I learned quite a bit that i never knew before about cable, satellite companies, lots of computer tasks, and more call experience.
I loved all my supervisors, such nice people.
met a lot of nice people, and made a few friends, great people.
The hardest part of the job was dealing with the angry customers, that wouldnt let me help them or say a word.
The most enjoyable, was seeing my co-workers and dealing with happy, great customers.
Pros
great people
Cons
different shift work
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It's a fun place.
IT Help Desk Technician (Former Employee) –  Hamilton, ON12 June 2015
It's a fun place to work at we all have fun working there,nice people and co-workers and a nice work place.typical day at work is always fun .i have learned a lot of different and new things there.
Pros
free lunches.
Cons
short hours
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its a growing company and adding new features day by day
Tier2 Technician (Former Employee) –  Burlington, ON29 April 2014
With this job you learn a good customer service . You expertise in learning the solutions to windows related problems ,
Good management and helpful co workers , Its a very friendly atmosphere over there ..
Pros
We get free lunches and gaming sessions
Cons
nothing as such
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Great people to work with
Technical support (Former Employee) –  Hamilton, Ontario4 June 2015
DependableIT has a great and fun work environment. Everyone is really friendly and wants you to succeed
supervisors are very supportive
relaxed environment
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Great Managers with amazing Support
Technical Support Representative (Former Employee) –  Burlington, ON13 May 2014
This is an amazing place to work! Everyone is really nice. The training is great. They teach you everything and you get all the skills you need to do a good job
Pros
Great pay lots of hours
Cons
Dealing with Difficult Clientele
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overall okay
Tech. Support (Former Employee) –  Hamilton, ON2 February 2015
good job, young staff and managers. always opportunity to make extra money. computer skills improved. learnt how to fix basic issues with my own devices.
Pros
good incentives, benefits
Cons
sitting at a desk all day behind a computer
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Day at work
Jr Quality Analyst (Current Employee) –  Burlington ON23 November 2013
I Start my day checking my followups , emails and Managers updates.

Floor walk to check any new updates, trends and improvment updates from team members.

Monitoing the calls for Team, Prepairing score cards and giving feedback accordingly to team members.
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Friendly environment, employee growth and amazing supervisors
Technical Support Rep (Former Employee) –  Burlington, ON19 December 2013
Best thing about the Dependable IT is that they have great supervisors who are very supportive.
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Nice environment
Technical Helpdesk Associate (Former Employee) –  Burlington,ON4 September 2012
Level II Technical Support:
• Responsible for delivery of front-line technical PC support and customer service.
• Deployed Windows XP to Windows 7, created Images and installed OS using SCCM
• Deployed over 260 desktops and 120 Laptops
• Assisting customers with computer troubleshooting including internet connectivity issues, virus / malware removal, email and antivirus problems and operating system / software errors
• Answering the Help Desk phone and provide call resolution or assign (escalate) to a technician or to a partner for dispatch.
• Monitor work queue for incoming client issues and respond to customers within their signed Service Level Agreement time frames.
• Assist partners with on-site installations.
• Add resolutions to known issues in Customer Support Knowledgebase.
• Handle multiple tasks simultaneously whilst ensuring customers Service Level Agreements are met (Multi-Tasking).
• Repair and servicing of hardware, software and networking components, when required.
• Assist with Support issues regarding production customers via telephone, remote control, shop work or on-site dispatch.
• Software installation, testing of equipment and re-imaging as required.
• Network device configuration, including switches, routers, modems.
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Overall rating

3.0
Based on 23 reviews
5 stars
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Ratings by category

Work/Life Balance
3.0
Salary/Benefits
2.9
Job Security/Advancement
2.9
Management
3.2
Culture
3.1