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DEPENDABLE IT
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6 reviews

DEPENDABLE IT Employer Reviews

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Enjoyed working
Customer Service/Administrative assistant (Former Employee), Mississauga, ONApril 2, 2014
Pros: enjoyed working
• Communicating with the Rogers clients, technicians and arranging meetings for managers.
• Responded to Rogers escalations and complaints
• Hardworking professional recognized for meeting and exceeding support targets.
• Fostered strong relationships with customers that result in high level of client retention and product loyalty.
• Demonstrated solid – more... ability to communicate with diverse groups.
• Focused on developing strong rapport with customers, vendors and staff.
• Scheduled installation and service calls and ensure appropriate billing.
• Worked on MS Outlook, MS Word and MS Excel
• Proficiently worked on VPN, MPA, AS400 and Citrix Systems – less
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Friendly environment, employee growth and amazing supervisors
Technical Support Rep (Former Employee), Burlington, ONDecember 19, 2013
Best thing about the Dependable IT is that they have great supervisors who are very supportive.
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Productive, Great PLace
installation tech (Former Employee), WindsorMarch 22, 2013
Great Place to work at
was the main Contracter in Windsor for Cogeco Cable.
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Fun learning enviroment, with great people
Tech Support Agent (Former Employee), Burlington, ONSeptember 26, 2012
Pros: great people
Cons: different shift work
Typical day at work would be, many calls in a certain time period, different attitudes.
I learned quite a bit that i never knew before about cable, satellite companies, lots of computer tasks, and more call experience.
I loved all my supervisors, such nice people.
met a lot of nice people, and made a few friends, great people.
The hardest part of the – more... job was dealing with the angry customers, that wouldnt let me help them or say a word.
The most enjoyable, was seeing my co-workers and dealing with happy, great customers. – less
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Nice environment
Technical Helpdesk Associate (Former Employee), Burlington,ONSeptember 4, 2012
Level II Technical Support:
• Responsible for delivery of front-line technical PC support and customer service.
• Deployed Windows XP to Windows 7, created Images and installed OS using SCCM
• Deployed over 260 desktops and 120 Laptops
• Assisting customers with computer troubleshooting including internet connectivity issues, virus / malware removal, – more... email and antivirus problems and operating system / software errors
• Answering the Help Desk phone and provide call resolution or assign (escalate) to a technician or to a partner for dispatch.
• Monitor work queue for incoming client issues and respond to customers within their signed Service Level Agreement time frames.
• Assist partners with on-site installations.
• Add resolutions to known issues in Customer Support Knowledgebase.
• Handle multiple tasks simultaneously whilst ensuring customers Service Level Agreements are met (Multi-Tasking).
• Repair and servicing of hardware, software and networking components, when required.
• Assist with Support issues regarding production customers via telephone, remote control, shop work or on-site dispatch.
• Software installation, testing of equipment and re-imaging as required.
• Network device configuration, including switches, routers, modems. – less