Inbound PC Technical Help Desk Associate
Dependable IT - Burlington, ON

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Technical Help Desk Associate
Inbound PC Technical Support & Customer Service
BURLINGTON, ON
In a high volume contact center
Full Time
Candidates must have open availability to work schedules between the hours of 6am – 1am, including weekends
$12/hr + bonus performance incentives with potential to earn $18+

  • Responsible for delivery of front-line technical PC support and customer service.
  • Assisting customers with computer troubleshooting including internet connectivity issues, virus / malware removal, email and antivirus problems and operating system / software errors, etc.
  • Excellent over-the-phone PC troubleshooting ability
  • Multitasking ability handling calls and remote chats sessions simultaneously
  • Fluent communication and customer service skills
  • A+ or MCSE certification is an asset.

Dependable IT is located in Burlington easily accessible from Hamilton, Mississauga and the Oakville area by city bus or Go train.

After probationary period of 3 months with acceptable performance Technical Help Desk agents may qualify for our @Home work program!!!


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