Tech Support Agent (Former Employee) – Burlington, ON – 26 September 2012
Typical day at work would be, many calls in a certain time period, different attitudes. I learned quite a bit that i never knew before about cable, satellite companies, lots of computer tasks, and more call experience. I loved all my supervisors, such nice people. met a lot of nice people, and made a few friends, great people. The hardest part of the job was dealing with the angry customers, that wouldnt let me help them or say a word. The most enjoyable, was seeing my co-workers and dealing with happy, great customers.
Technical Support Representative (Former Employee) – Hamilton, ON – 3 October 2017
I worked here for five years , I learned alot and I found it a great company . I would refer anyone to work here , happy management and supervisors. They will push you , but only if they know you can do it
IT tier 1 technical support (Current Employee) – Hamilton, ON – 2 August 2017
It's a nice place to work but the amount of calls you take will drive you nuts. You can't resolve every call but they expect you to be abe to resolve them. Bonus pay is available but very hard to achieve. I was off by 3 sec avg lost the bonus at the end of the month.