Customer Service Representative, Newmarket, ON - 5 March 2014
A typical work day had a steady flow of customer calls and faxed in orders. I learned how to operate the customer data base, StreamLine an inventory control software,to maintain, and update customer files, perform routine processing for recurring invoicing and purchasing. Co-workers were supportive and responsive to my questions during my training process. The hardest part of my job was the purchasing position I was temporarily placed in when the Purchaser was dismissed. I was in this position for 4 months, and felt comfortable with my progress and abilities to perform as required. The most enjoyable part of the job was assisting our customers and providing them with their requests and needs. This was a small family owned business, a total of 13 employees, 5 of which were family related. It was a bit of an adjustment working in this type of mind set after working for a large company, Snap-on Tools, for so many years. As business slowed, less calls, faxes and orders coming in, it was determined there were not enough for so many Customer Service Representatives.