Pros: co workers are great. there is actual training
Cons: schedule, lies, pay, time off bucket, getting time off is hard.
I have worked in call centers environments for years and Never have I been lied to like I have been by this company.
I was told that I would be starting at $14 an hour. My pay stub reads $12.38 hr. I was told that there were no weekends. A BIG thing for me, especially with the poor pay and lie about that. Now they are telling us that Saturdays are – more... going to be putting us on rotating Saturdays. I was told that I would be able to change my shift within 6 months. Now it looks like I am going to be working this shift until I find another job.
I was told they had a great employee life balance. And that they had a generous sick/holiday PTO program. All lies.
Nepotism is rampant. The team leads are useless. HR is a joke. It's sell sell sell. "We are moving forward" blah blah blah. The company bites. They dont care about the employees at all and the constant threat of being laid off or let go is stressful.
Website for online ordering barely ever works, but that is by design. Management WANTS customers to have to speak with reps so that we can sell them what they do not really want or need. Assumptive selling it ethically wrong. Funny since the company culture is ALL ABOUT ethics. Laughable.
My "team" ie co workers. are the only thing that keep me coming into that building. Because we all hate the company as a whole.
No idea why the east coast call center is open to 7pm since there are call centers in the mid west and CA. Really no need for the hours that they are open. Often stuck on call til a half hour after shift end. and getting home after 8 at night. Oh and no OT given, they let you leave a half hour early on some random day. And do not get sick! You will face disciplinary action. Also get "dinged" for changes on an order that a customer made. IE customer no longer wants the p yellow checks. Changes to blue. You get an error.
Customers are great. But are learning the "tricks" rapidly. – less