Employee Experience Representative, Kananaskis Village, AB - 3 October 2016
I started working out there two years ago and in the beginning it was amazing, I was convinced I had found heaven on earth!! The place is surrounded with surreal mountain views, wildlife and nature abounds. The people, from around the world, were amazing too!! All meals were subsidized, there were many planned and unplanned staff activities and cable and wifi made the dilapidated residence bearable. The whole resort was for sale but this didn't seem to change the morale at all. It's a remote location (40 min away from anything) which can be difficult but people were happy and helpful. Then it was sold and oh boy did changes start happening fast. Cost of EVERYTHING for guests to the resort went up. Benefits and hours for staff were slashed, subsidized meals (if they were even edible) were scaled to only one a day, no money for anything as promised (staff activities, renovations, restorations) major issues were given bandaid fixes (bed bugs, cockroaches and mould in residence to name a few) and new management was less than willing to listen to voiced concerns and suggestions. Morale of almost all staff plummeted, and rather quickly. We no longer felt valued as employees. Since I left there has been a ridiculous amount of people to follow suit... it's no surprise they are hiring in every department. So sad that what was once a beautiful and engaging 4 star resort to work at is now a tarnished gem. I do hope they can turn it around, but all I see and hear as of lately is a money hungry ownership with no regards for their staff who deserve to be recognized for hard work in a place that is difficult to thrive when you live in such a remote location. If you go out there, don't forget to ask for a straw with your drink, maybe if enough people ask they will put straws back in the budget. A 2 star location at best... For guests and staff alike.