Guest Services Agent
Delta Kitchener-Waterloo/Vista Hospitality - Kitchener, ON

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Position: Guest Services Agent (Part Time)
Reports to: Guest Services Manager

Creates a memorable experience for each guest by ensuring guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.

Primary Responsibilities:

  • Contribute to overall vision, mission, values, strategic goals, initiatives and objectives with a true visionary approach
  • Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
  • Checks guests out of the hotel; processes customer payments according to established policies and procedures.
  • Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
  • Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
  • Books guest reservations or coordinates with reservation center.
  • Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
  • Issues, controls and releases guest safe-deposit boxes.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
  • Provides a professional image at all times through appearance and dress.
  • Follows company policies and procedures.
  • Other duties as assigned by supervisor or management
  • Note: Employee will abide by the specific performance standards for their department as communicated to them by their manager.

Education/ Experience: University or College degree in Hotel and Restaurant Management/ Business Administration an asset but not required, previous experience in a Hotel Front Office.
Certification and/or License Requirement: G-Class drivers license is an asset but not required.

  • Leadership skills, Interpersonal communication skills, Attention to detail, Problem Solving, Planning and organizational ability, and Customer service

Working Conditions:

  • Will be required to work days, nights, weekends and holidays. Available to work night shift an asset.
  • Will be required to work in fast paced, stressful environment.
  • May be asked to work overtime

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About this company
Located in the centre of the Technology Triangle, Kitchener is famous for more than its Germanic roots and annual Oktoberfest. Owned by...