Guest Services Agent
Delta Kitchener-Waterloo/Vista Hospitality - Kitchener, ON

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Position: Guest Services Agent (Part Time)
Reports to: Guest Services Manager

Creates a memorable experience for each guest by ensuring guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.

Primary Responsibilities:

  • Contribute to overall vision, mission, values, strategic goals, initiatives and objectives with a true visionary approach
  • Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
  • Checks guests out of the hotel; processes customer payments according to established policies and procedures.
  • Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
  • Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
  • Books guest reservations or coordinates with reservation center.
  • Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
  • Issues, controls and releases guest safe-deposit boxes.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
  • Provides a professional image at all times through appearance and dress.
  • Follows company policies and procedures.
  • Other duties as assigned by supervisor or management
  • Note: Employee will abide by the specific performance standards for their department as communicated to them by their manager.

Education/ Experience: University or College degree in Hotel and Restaurant Management/ Business Administration an asset but not required, previous experience in a Hotel Front Office.
Certification and/or License Requirement: G-Class drivers license is an asset but not required.

  • Leadership skills, Interpersonal communication skills, Attention to detail, Problem Solving, Planning and organizational ability, and Customer service

Working Conditions:

  • Will be required to work days, nights, weekends and holidays. Available to work night shift an asset.
  • Will be required to work in fast paced, stressful environment.
  • May be asked to work overtime

About this company
Located in the centre of the Technology Triangle, Kitchener is famous for more than its Germanic roots and annual Oktoberfest. Owned by...