Completes banquet room set-up and/or breakdown of banquet & catering function rooms.
Sets up and/ or breaks down tables, chairs, audio visual equipment and platforms/ stages according to banquet event order.
Cleans, stores and secures in an organized manner all tables, chairs and audio visual equipment, platforms/ stages and other equipment used for banquet functions.
Maintains cleanliness of banquet rooms, banquet hallways, storage and service areas.
May refresh rooms at break; clean ashtrays, remove dirty cups/ glasses, cleans trash cans, replenishes water pitchers, replaces table cloths, etc.
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Note: Associate will abide by the specific performance standards for their department as communicated to them by their manager
o Basic reading, writing and math.
o Alcohol awareness certification and/or food service permit as required by local or state government agency.
o Customer service.
o Interpersonal communications.
o Organizational skills
Certification and/or License Requirement: . None
o Ability to interact and communicate with all guests
o Displays a positive attitude, maintains enthusiasm and celebrates success
o Planning and organizational skills with attention to detail
o Will be required to work nights, weekends and holidays.
o Will be required to work in fast paced, stressful environment.
o May be asked to work overtime.