An overall good four star hotel that always strive to do more for the guest and the hotel and its owners and staff.
Room Attendant, Housekeeping Department, Waterloo, ON - September 30, 2015
Initial training was very good, detailed and informative. On the job training too was timely and effective.
A typical day at work covered doing 16 rooms per day. We learned how to work thorough and quickly and learning how to engage the guest and exceeding their expectations.
Management gave us all the tools to work with making it easier for us inclusive of color coordinating cleaning rags to chemicals, to name a few. We also got the opportunity to cross train in other areas such as public areas and laundry to name a few.
Co-workers were encouraged to assist the newer ones who might take a longer time to finish their rooms. We also had incentives to make our jobs fun while doing it.
The hardest part of the job was cleaning rooms with game teams such as hockey, soccer tournament teams which would challenge our allotted time to do one room.
The most enjoyable part of the job was knowing the guests were happy with their rooms, the service and their stay based on our input.