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1,300 reviews

Dell Employer Reviews

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Field Technician
Field Technician - Customer Service Center (Former Employee), KentuckyJuly 27, 2014
· Travel to clients home, school or business to repair, install, and update technical equipment.
· Skilled at implementing and maintaining procedures and guidelines in the set-up, configuration, documentation and maintenance of computer systems, both locally and remote.
· Possess a thorough understanding of the internet and all points and types of connective – more... hardware.
· Able to swap out memory, drive bays, drives, and video cards.

· Highly experienced in responding to client calls, e-mail and voice mail in timely manner.
· Most clientele was college students from several universities. – less
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Acompany everyone would dream of working with.
Customer care Agent (Current Employee), Hyderabad, APJuly 26, 2014
Pros: dream company to work with
My first BPO job that I can never forget.

Gave me a breakthrough to deal with International customers.

Brought out my skillset.

Very good coworkers.

Going to work.
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Fun and competitive sales job
Inside Sales Manager (Former Employee), Reston, VAJuly 25, 2014
A typical day at work is based on emails from different Dell reps and customers. Make around 50-70 calls a day. Manage a team of 8 BDRs who handle the whole territory of Latin America. Part of a team of 12 reps who oversaw the Data Protection team.
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every day was a joy
Customer Care Advocate (Former Employee), Twin Falls IdahoJuly 24, 2014
Enjoyed working everday with co worker and how the job constantly changed
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Fun and active work
IPS Product Group (Current Employee), Round Rock TxJuly 24, 2014
Great place to work nice environment and great people. Great manager.
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DSG a complete mess from constant reorgs, management and product redirection
Channel Sales Manager (Former Employee), Round Rock, TXJuly 24, 2014
Pros: worked from home when not traveling
Cons: to effectively manage the huge territory i needed to travel every week
Channel development and management including partner enablement with tools, programs, products and educating how to identify opportunities . Created and executed sales and marketing plans. Partner certifications, deal registration, pipeline review, marketing campaigns and events to grow revenue and market share. Partnering with other Dell solution areas – more... and groups. Territories were too large to be effective. Management was weak and not helpful and coworkers were beat down from the workload expectation and lack of support. So much of the job was dealing with unhappy partners and problems from Dell internal right hand not knowing what the left hand was doing. The mess of acquisition absorption will take a miracle to smooth out or strong, smart ,collaborative management and a culture change. – less
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productive and fun work place.
Customer Care-Voice Sr. Rep (Former Employee), chennaiJuly 23, 2014
nice place to work if you don't mind about the salary. good place for freshers.
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Great place to work, wasn't there long enough.
Senior Claims Examiner (Former Employee), Plano, TXJuly 23, 2014
Pros: working from home
Since it was a new contract and new product the training was a little scattered. Once everything got on track, it was a great place to work, and a great team to work with. Lacking in communication a little bit, but again, still working out the kinks in a new product for the company. I loved the team, I loved the work, I loved the challenge. I most loved – more... being able to contribute my experience with claims processing to help out with communication and learning the product. – less
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Too many acquisitions have stifled this company
Support Account Manager (Former Employee), Austin, TXJuly 23, 2014
Pros: remote work setting
Cons: no training, no knowledge of internal systems, no integration between the acquired company and dell, healthcare was insufficient
When you acquire other companies, you must have an integration plan that is well thought out and achievable. This was not the case at Dell.
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Micromanaged
Level II Help Desk Unix/Desktop IT Analyst (Current Employee), Oklahoma City, OklahomaJuly 23, 2014
Extremely micromanaged. Good place to work, so long as you're on an account with good management.
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A culture of laziness
Systems Business Analyst Senior Advisor` (Former Employee), Round RockJuly 22, 2014
Their "work from home" policy breeds a culture of laziness. Politics trumps innovation and creativity. Not allowed to speak up and ask questions. High turnover. No room for growth, to learn something new, or move up. PC is dead.
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Simply a good place to work
Sr. Trainer | L4 Support Engineer (Former Employee), Mountain View, CAJuly 22, 2014
Pros: work from home
I was with Dell for 5 years and enjoyed every minute of it. Sadly, I was laid along with many others as Micheal did what he could to keep the company.

I would not hesitate to return to dell.
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Phone Technician
Team Lead, Senior Support Technical Analyst (Former Employee), Twin Falls, IDJuly 22, 2014
Answer phone calls from customers with their servers, computers, laptops, printers, and external storage devices. Troubleshoot drivers, software and hardware of computer systems.
Dealing with mad customers was difficult.
learned how to calm down a customer and be able to get them to work with me toward a resolution. Also learned how to picture processes – more... and procedures in my head and be able to communicate them clearly to the end user. – less
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Sanded chairs, build furniture.
Hand Sander (Former Employee), Thomasville, NCJuly 22, 2014
Pros: good employees.
I worked sanding down chairs working with laid back people and had great management. The hardest part of the job was the heat.
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Long work hours
Solutions Architect (Former Employee), Austin, TXJuly 21, 2014
Pros: benefits
Cons: little challenges
Great training materials available via streaming
Lots of training
Work from home flexibility
Old systems
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Great place to work!
Enterprise Advanced ProSupport Storage Engineer (Current Employee), Oklahoma City, OKJuly 21, 2014
Dell is very engaged with the advancement of its employees.
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PC sales mentality even in Enterprise
Storage Sales Engineer (Former Employee), Phoenix, AZJuly 18, 2014
Pros: bonus
Cons: sales sales sales
50/50 pre-sales and actual sales carrying quota and forecasting it.

Daily calls on forecast, not enough time to actually do much engineering work.
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Positive work environment
Tech Analysis Sr. Associate (Former Employee), Quincy, MAJuly 18, 2014
Work was constant, everyday was a new experience. Co-workers where helpful, there wasn't a problem that the team couldn't figure out.
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Great opportunity
Claims Resolution Technician/Claims Data Entry (Former Employee), Plano, TXJuly 16, 2014
Pros: variety of tasks
Cons: workforce reduction
Contract position. Variety of tasks. Opportunity to work with diverse group of people.
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Constant pressure on results
Process Engineering Consultant (Former Employee), Austin, TXJuly 15, 2014
Rewards results, but constant pression to deliver sometimes not reasonable goals

About Dell

Since 1985, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end – Read more