Client Technical Support Associate (Former Employee), Hyderabad, AP – November 4, 2013
• To provide technical support in order to resolve all software issues and isolate hardware failures of Dell Laptops and Desktops. • To help the Clients reinstall Windows Operating system and troubleshoot Windows Operating system related issues. • Networks & connectivity support for routers, hubs, switches, desktops and laptops. • Connecting different – more... hardware parts; Peripheral installation, configuration and maintenance (printer, scanner etc.) – less
Learning and Development Sr. Analyst (Current Employee), Bangalore, KA – November 20, 2013
Pros: flexible work from home options, open door policy, transparent culture
I've had a wonderful journey at Dell so far. From acquiring new skillsets through progressing in my career to getting a good compensation have been the highlights so far. I would recommend Dell any day.
Good Company to work for, I recommend it to anyone.
Systems Analysis Analyst and Technical Support (Former Employee), Los Angeles – November 19, 2013
Pros: your knowledge will always be enhanced.
Cons: bad acquisition of previous rotten management from perotsystems.
Dell is a Good Company to work for, Dell always makes sure that present employees are up to date with knowledge base and that the contract is always fullfilled. Educating Employee's is always Dell's priority knowing that the Employees are the one representing the Company. My daily routine is always pleasant knowing that Dell is behind me. The only snag – more... is, carrying the bad management along to join the Good Original Dell's Management, it's like bringing a rotten apple into a Good Bushel's of Apples. Glad to be a part of Dell. – less
Help Desk SCA Role II (Current Employee), Nashville, TN – November 13, 2013
Pros: the campus type lifestyle.
Cons: career progression was very slow.
Typical day was 60 plus phone calls for various types of issues. I have learned overall better multi-tasking skills and processes. My co-workers are very knowledgeable in the IT field and always gave a heads up. The hardest part of my job was informing a customer that the issue would have to be escalated to the next tier. The most enjoyable portion – more... of the day is hopefully ending every call with the customer having a smile on and the customers issue resolved. – less
Technical Consultant- Mobil Clinical Computing (Former Employee), Austin, TX – November 13, 2013
Cons: spent a lot of time traveling and way from my family
The hardest part of the job was traveling on almost a weekly basis and having to be away from my family. On the other side of that is I did get see places I would not have otherwise traveled to.
I also enjoyed the look and smiles on the nurses and doctors faces after we had completed the project. The first time they were able to user there badge to – more... login to a terminal. Then tap their badge to log out or to login to another terminal. – less
Product Management (Current Employee), Austin, TX – November 12, 2013
Pros: great people, loads of market opportunity, brand
Cons: continous reorganization and layoffs, management is siloed
Dell is an IT juggernaut slowly beaching itself. Great people are fleeing and management continues to silo the business at the expense of getting anything done. A legacy of continuous reorganization has diminished inter-organization trust and lead to complete confusion.
Pros: good package, flexible working, respectful work/life balance
Cons: zero structure other than the sales target figure, don't expect a vision statement
Dell is an aggressive Sales environment. The teams on the sales floor are motivated to make the sale and achieve their commission. Dell sells almost anything related to computing solutions and services. They have a strong portfolio. However, the percentage of sales to support/operations staff is quite off the scale. As a result, sales people constantly – more... reinvent the wheel, their own portfolio of selling products and rarely focus on the companies desires to change to a full solutions company. I enjoyed my position on the senior management team. I contributed certain successful benefits to Dells operation. However, I left disheartened that the organisation was not willing to work together more. – less
Forklift Operator/ Material Handler (Former Employee), Austin, TX – November 11, 2013
Pros: every year dell would give us free tickets and lunch for our families to six flags or sea world
Cons: no work life balance
I worked at dell for 10 years both as an employee and temp. It was a great place to work in the begining before Michael Dell stepped away from running the day-to-day operations. When he stepped away he left people in charge that were incapable of running a global company which forced many to people in Austin, Texas to lose there jobs, homes and left – more... many peoples lives in shambles.Its a shame when you spend more time at work then you do at home, and dedicate yourself to this lifestyle to make sure you can provide for your family. The good thing about working at dell was the fact that i was able to learn logistics and management from the bottom. How materials are moved around from one place to another. I was forklift certified while employed here. I started as a material handler working a kitting line. I was yellow belt trained (six sigma) cross trained to manage my own warehouse. – less
great company to work for and great job to get experience in customer support
Work Station Tech Support (Former Employee), Tampa, FL – November 8, 2013
• Provide basic to advance hardware support for Dell desktop and laptop Precision workstations • Supporting the end-user of small to medium size businesses, federal and educational accounts • Use of Ticketing system
Dell can be loved or hated depending on the time you ask someone. A person's future at Dell lies mostly in their hands. Mentor & Network with the right people and it is possible to go very far at Dell. At times Nashville Dell does have a tendency to promote and open more doors for a certain type of person. (i.e. people with families or what I call good – more... ole boys or the stereotypical all american guy or if a woman then the sorority girl, cheerleader stereotype or more on the flirty side) If a person is not one of these things it is definitely harder for them to get ahead of the game or to control their own destiny at Dell. Let me be to the point, right now at Dell I don't see any Gay men in leadership positions at Dell. I like to believe that Dell is a diverse work environment but being honest, I got far fast at Dell until managers got to know me and found out I was gay and then personally investing in me as a person was non existent. Knowing this now I have decided to keep things to myself and just do my job and go home.
The other aspect of Dell that is good or bad depending on when you ask someone who works for Dell is their compensation plan. They change it so much that figuring out exactly how you get paid is nearly impossible and it is never consistant. When it is good it's Great but when it's bad is really bad.
One last thing I think it's funny how the past 3 or 4 positions I have been with at Dell was because Dell decided that is where I had to go, there was no choice so I made the best of a bad situation. Except when they hired 8 new people on the team at a higher pay grade than what I was getting paid at and I had to train them to do their jobs....and was not offered a higher pay grade to do so. I still did it and did it with a smile on my face because I love helping others.
Overall Dell is a good place to work and it's great money when you can get it and even better money when you realize that you don't necessarily have to have a college degree to make the kind of money that you can make at Dell. A person just has to be driven, dedicated, disciplined and the ability to learn business processes in a fast paced environment. – less