Senior Order Management Associate (Former Employee) – Toronto, ON – 8 March 2017
Dell sold personal computers (PCs), servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players, and electronics built by other manufacturers. The company was well known for its innovations in supply chain management and electronic commerce, particularly its direct-sales model and its "build-to-order" or "configure to order" approach to manufacturing—delivering individual PCs configured to customer specifications. Dell was a pure hardware vendor for much of its existence, but with the acquisition in 2009 of Perot Systems, Dell entered the market for IT services. The company has since made additional acquisitions in storage and networking systems, with the aim of expanding their portfolio from offering computers only to delivering complete solutions for enterprise customers
very good company to work , wish they have better Managment
Sr. Network Engineer (Current Employee) – Toronto, ON – 27 January 2014
working as consultant for different capacity including network, security, engineering, data center, day to day operation and project management , I also have on call rotation since we are supporting 24/7.
Admin (Former Employee) – Toronto – 11 January 2014
Don't let the informal attire of the employees in this office fool you; they are every bit as professional as you'd expect from a highly competitive tech/communications company. Management sets very high standards for their subordinates, strive for results, and in most cases are not disappointed; Dell hires very high caliber employees. The training is excellent and employees can hold their heads high when it comes to their proficiencies.
Dell strives to keep up to date technologically and their staff enjoys the advantage of using the best software and hardware available. A Dell employee has access to training in just about every area of technology.
Unfortunately, over the past couple of years culture started changing and middle management, junior management, team leads and non-management staff encounter a lot of obstacles such as having to get someone else sigh off on something that should be within their or their manager’s scope of authorization, having to seek authorization for seemingly trivial things and having to explain why something needs to be changed and done in a certain way, and if someone higher up does not agree, tough. This stifles the creativity of staff members and really Dell is loosing out on their insights and ability to make functions work better. This trend started around the same time as the slump in the economy and the frenzied offshoring.
With the reduction in staff in some areas, remaining staff in those departments are overwhelmed with work and put in long hours to keep things running as smoothly as before.
Outsourcing and perhaps moremore... accurately, offshoring, has also placed a tremendous burden on employees as many times there are communication and cultural barriers that are frustrating for all involved and slow down processes. This is by no means the fault of the people involved; they should be teamed up better. (This was (and still is) unfortunately a very huge complaint from customers that we dealt with and had to placate.)
Pay and benefits are areas where Dell has to improve. Most people stay because of the people and the work which, while in some cases is overwhelming in volume, they do find challenging and satisfying. If salary were the only thing that kept people at Dell, they would not be able to keep the excellent employees that make Dell one of the leaders in its field.
An area where Dell can benefit by improving processes, is customer service. There was a time that Dell's customer service was considered the best across all sectors in North America. Now it's not even in the competition. One way they can do this is by being country specific in their customer service - e.g. North Americans servicing North Americans; British servicing British etc. This will eliminate the language and cultural barriers that both customers and customer services representatives are struggling with.
If you are looking for growth, the opportunity to learn as much as possible in your field and/or technology, want to work with people who are dedicated, smart, friendly and fun to be around, and can live with the cons, then Dell is for you.less
Cutting edge technology, concentration of intelligent people makes it a good place to grow, Flexible work environment - can telecommute were possible.
Long hours, Salaries in some devisions not in keeping with industry norms, Instead of promotion, employees are moved to new positions and told it is a lateral move, when in fact it should be a promotion, Lack of job security due to outsourcing and offshoring, Lack of autonomy in some devisions smother the productivity of others.
Assistant Marketing Department (Former Employee) – Dublin, D – 17 July 2013
Dell management was flexible and friendly, therefore more efficient, a lot of the work could be done from work. Co-workers were happy. Most of the meetings were held via conference call with other Dell divisions in Europe. The hardest part of the job was make customers take time to answer questions. But overal a great working experience.
the culture and people i have worked with Dell are one of the best
Sales Support Queue (Former Employee) – Eastwood City Cyberpark, Libis, QC – 29 June 2013
A typical day at work will be opening our outlook for emails from customers, responses regarding inquiries, emails from different departments. I learned a lot at Dell. I also learned to develop my patience, understanding and humility. The management was okay, but my co-workers are great. The hardest part of the job is to tell the customer that you cannot really assist them even if you wanted to because the request is already a dead end. One of the most enjoyable part of the job, is the beginning of the month where we receive our meal cards for the month.
Technician on call (Former Employee) – Ottawa, ON – 4 June 2013
Long night at phone, getting more training and experience as a DELL computer technician. Whenever you need anything from the job, you can ask your manager who, every week, you will have a one-to-one meeting to discuss your progress and outside that meeting, there will be there to discuss anything related to job you encounter. Regarding Level 2 technicians and co-workers are their to give you support at any free time. In regard to the hardest part of the job when you receive an issue that takes a long time to be solved, or even takes a long time and will be unsolvable. The most enjoyable part is when you have any social activities with co-workers or even small talks.
Senior Marketing Mgr- Public/Large Enterprise (Current Employee) – Toronto , Ontario – 24 April 2013
I interface with many managers in sales and marketing and provide insights into market trends , developments , and performance which is key to their strategic planning. I'm a member of senior managements planning council.
Some examples of the key information provided are reports on Retention, Aquisition and Development accounts; Buypower data; Sales and Share trends and developments by customer, segments, and LOB. This information is vital to helping us make better map accounts to sales people and to better plan sales territories. It's also vital to sales plays and marketing events.
I often work on very tight deadlines where informational support is needed on a moment's notice.
Being from a sales background I am fully in tune with the needs of the sales organization and its tight timelines. We work as a team.
Satisfaction of a job well done and the understanding that my work has been appreciated and helped our company secure more business.
work from home days provide relief from the daily commute and actually improve productivity
lots of conference calls . lack of chances to meet face to face.
Business Systems Analyst (Current Employee) – Vancouver, BC – 26 January 2013
The best part working here are the people. You learn from your co-workers Very Difficult to grow within the company. Benefits are above average compared to American Companies, BUT below average compared to Canadian companies.
learn from projects. e-training
no transit pass, vacation days don't carry over the following year
Dynamic, challenging and invigorating place to work
Customer Support Specialist (Former Employee) – Edmonton, AB – 22 January 2013
It was an inbound call centre. Main function was to resolve technical (hardware and software) issues for PCs, Laptop and printers. Each individual case was unique and therefore there was no boredom of repetitious information. There was a constatnt source of learning. I most enjoyed the customer interaction and problem solving.
learnt about dell hardware, software and about printers.