Great management support, excellent pay, meritocracy
Tier Two CSR (Former Employee) – Ottawa, ON – June 5, 2016
Best thing about working for Dell was the meritocracy culture. If you worked hard and performed well you and your team saw benefits such as prime shifts even if you were all freshly trained. If you sat back and rode your tenure you got the bad shifts.
Typical day at work was answering phones all day. Most calls were straightforward "My internet doesn't work, I have spyware, my X component is broken" but occasional there were challenging calls with unique issues.
Most co-workers got along well with the meritocracy culture. They knew that if they worked hard they would see the benefits and so people pulled together to make it happen.
My manager was excellent. I can't speak for others as I had the same one for my entire time there except right at the end. Probably the most unprofessional manager I've ever had.
Great pay, great schedule, meritocracy, good managers