Medical Biller (Current Employee), Manassas, VA – May 31, 2013
Pros: cafeteria in the hospital
Cons: no opportunity for growth and advancement
A typical day for me would incluce following up on outstanding insurance accounts. Each day I work different types of accounts to make sure I cycle thruoug my entire inventory of accounts. I also train new members to my team, lead team meeting and work with other staff to solve billing issues.
Desktop Analyst (Current Employee), Doha, DAW – September 12, 2014
Working during day time. good to work with users like doctors, nurses and upper management like Directors. I feel great when the user gives feedback and if they are very satisfied by my work. if there is any bad feedback about the work its good learning experience. and area to work on.
Field Systems Technician (Current Employee), Woodland Hills, CA – September 9, 2014
Dell is a knowledgeable and great company to work for. The management and team is always available to pass on any new information regarding technological and informative know-how regarding the latest systems. The hardest part of the job is keeping all systems up to date with the latest schemes and functions. Correcting any issues prior to the deadline – more... posed quite a challenge. – less
The best part of the job was the people I worked with.
Policy Holder Services Representative (Former Employee), Lincoln, NE – September 6, 2014
They could improve on the way they lay people off by letting them know ahead of time and giving them help to find another job. The part about the pay, it was good when they did give raises, but when they did not when they were still making a large profit, saying they could not afford it. I think they still could of at least given a 1% across the board – more... raise to show good faith to the employees. – less
Designated as Claims Processor Sr. Representative (Former Employee), Chennai – September 6, 2014
Cons: short breaks
After i finished my college dont know anything about bpo especially US healthcare.but when i joint DELL my trainers are trained me so well. they take a total section in one month. really its very usefull for me. and then i started my carrer as a claim processor in dell and develop myself to become a claim adjudicator.
Working as a Consumer Sales Rep was great. There were no cold calls to be done like other telesales. People shopping online who had questions or needed help checking out will call the 1800 number and get directed to a sales rep. Working over a 8 hour shift you would usually take between 12-20 calls on a slow day. Making it hard to hit your numbers selling – more... computer packages and warranties. The job environment was great and fun. – less
Level 2 Technician (Current Employee), Plano, TX – September 1, 2014
I take calls for Tenet Hospitals, Remote in to the PC's to repair Java issues and scanning issues. Managers are not very supportive. The most enjoyable p[art of my job is resolving issues for my end users.
Software and Peripherals Specialist (Former Employee), Nashville, TN – August 29, 2014
Had a strong desire to try and do right by the customer, but the upper management seemed to change their strategy every few weeks. While very nimble, it seemed there wasn't any clear and consistent direction. Major changes would happen every quarter with circling back to the previous setup around 4-5 quarters later.
(Contractor) (Former Employee), Texas – August 27, 2014
Dell is a great learning experience with various travel and work at home positions the compensation package is some what slack but the weekly Per-Diem is a great addition to compensate your benefit package.
but beware you will be black listed from future assignments due to professionalism or refusal of an assignment regardless of the circumstance.
Customer Service Rep (Current Employee), Lincoln, NE – August 23, 2014
Pros: its a job.
Cons: less than average benefits, horrible work atmosphere, no support from management
You spend your day answering phones and helping customers and agent's offices with their issues. You are screamed at, cussed at and deal with angry people all day. You have help from leads who are very good and helpful. Management is more concerned with how long you are in the restroom than how good of a job you are doing helping the customer. The other – more... staff you work with are nice people and make it bearable. The hardest part of the job is the feeling of being unappreciated. As an example, they had a fish game and we were told to participate and we would earn something for all of the fish bucks we got, so I did. No one ever did anything with them, I still have all of them in my desk. There is no reward for a job well done. The most enjoyable part of the job is just the satisfaction you get from really being able to help someone. – less