Dell Employee Reviews

Found 93 reviews matching the search
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Great HR department
Learning and Development Analyst (Former Employee) –  Salvador, SK11 January 2016
Moving into the 21st Century.
Great leadership. Promotes great values and awesome compensation plan

Always looking to move forward
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Less than promised
Customer Support Technician (CST) (Former Employee) –  Burlington, ON17 April 2014
Entry level positions, little opportunity to advance if you're in Canada, even if you get EMC's Proven Professional Certifications.
Management is inexperienced and sloppy, micromanaged from the United States by a "Leadership Team" that is based outside of Boston.
Everyone is a temp contractor, they promise to hire people on, but it takes years (7+ on average).
No raises, health benefits, sick days, vacation is 4% calculated on each pay.
Pros
Easy Job
Cons
Retards your career development
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Great salary and benefits
Business Analyst (Former Employee) –  Toronto, ON19 October 2015
Great salary, great benefits, great travel opportunities, great networking opportunities.

Poor work life balance, and can be very stressful.
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Worked with a great team
Data Analyst Specialist / Administrative Support (Former Employee) –  Limerick, LK21 October 2014
Coordinated between two teams to perform administrative duties. Worked within a Global team.
Updated time sheets and tracked holiday log.
Attended Global meetings as a representative for our regional office.
Provided an update of projects to management.
Ensured smooth running of the department day to day, delegated when needed.
Great team spirit; camaraderie
Pros
quarterly bonus; benefits;
Cons
long commute
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Great cluture
Senior Consultant (Current Employee) –  cairo12 May 2015
I was lucky to be working for a company like EMC where you get to learn a lot, in regards to both technology and business.

The company invest a lot in the technical development of its people, and also have good benefits.
Pros
great place to work
Cons
less work life balance
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Typical big company culture
Business Systems Analyst (Current Employee) –  Vancouver, BC26 January 2013
The best part working here are the people.
You learn from your co-workers
Very Difficult to grow within the company.
Benefits are above average compared to American Companies, BUT below average compared to Canadian companies.
Pros
learn from projects. e-training
Cons
no transit pass, vacation days don't carry over the following year
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Not organized, pull from one job to another
HVAC Technician second year apprentice (Former Employee) –  Charlottetown, PE23 July 2014
Co-workers were very friendly and worked as a team, but managment were not organized. More work then what workers could handle therefore lost contracts.
Pros
Health benefits, supplied work clothing.
Cons
Over time hours paid the same as regular work hours
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Productive
Technical Support (Former Employee) –  Toronto21 August 2013
Assurance that I as an employee had gainful employment with my work life. Compensation is well above expected.
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Great organization
Americas Team Lead, Project Management (Former Employee) –  North York14 March 2015
Busy
Great people
lots of business opportunity
salary is well in the expected range
superb products and services
long list of partners to round out services offerings
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Fun and productive place to work
Associate System Engineer I (Current Employee) –  Vancouver, BC15 April 2016
I love working for EMC , best company , people are friendly and helpful
Work is really exciting , Managers help you grow
Internal transfer is easy
a Company that has a bright future based on the workforce it has.
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Highly rewarding
QA Specialist (Former Employee) –  Niagara Area11 May 2016
Started with all required civil work ,foundations drain etc. Then to block and structural steel. Proceeded to mechanical and electrical installation. Building completion after commissioning and turn over.
Pros
Excellant
Cons
None
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Old School Outlook on Future Facing Busineess
Lab Engineer (Former Employee) –  Edmonton, AB14 January 2016
Slow to adapt in sector that changes rapidly.
Sometimes management and HR slow down what should be quick processes.

On the plus, people are nice, atmosphere was great. Nothing but good things to say about the people, we were all working around clumsy company policy.
Pros
Massage Chair
Cons
Slow traversal of management chain for small questions and approvals
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Productivity because the home work
Account Executive Retail (Former Employee) –  Salvador23 February 2016
work routine of a seller , serving customers and managing internal staff to meet the demand generated.

pipeline management, business plan development , partner management
Pros
Homework
Cons
bad management
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Productive and result orientated.
Admin (Former Employee) –  Toronto11 January 2014
Don't let the informal attire of the employees in this office fool you; they are every bit as professional as you'd expect from a highly competitive tech/communications company. Management sets very high standards for their subordinates, strive for results, and in most cases are not disappointed; Dell hires very high caliber employees. The training is excellent and employees can hold their heads high when it comes to their proficiencies.

Dell strives to keep up to date technologically and their staff enjoys the advantage of using the best software and hardware available. A Dell employee has access to training in just about every area of technology.

Unfortunately, over the past couple of years culture started changing and middle management, junior management, team leads and non-management staff encounter a lot of obstacles such as having to get someone else sigh off on something that should be within their or their manager’s scope of authorization, having to seek authorization for seemingly trivial things and having to explain why something needs to be changed and done in a certain way, and if someone higher up does not agree, tough. This stifles the creativity of staff members and really Dell is loosing out on their insights and ability to make functions work better. This trend started around the same time as the slump in the economy and the frenzied offshoring.

With the reduction in staff in some areas, remaining staff in those departments are overwhelmed with work and put in long hours to keep things running as smoothly as before.

Outsourcing and perhaps more
  more... accurately, offshoring, has also placed a tremendous burden on employees as many times there are communication and cultural barriers that are frustrating for all involved and slow down processes. This is by no means the fault of the people involved; they should be teamed up better. (This was (and still is) unfortunately a very huge complaint from customers that we dealt with and had to placate.)

Pay and benefits are areas where Dell has to improve. Most people stay because of the people and the work which, while in some cases is overwhelming in volume, they do find challenging and satisfying. If salary were the only thing that kept people at Dell, they would not be able to keep the excellent employees that make Dell one of the leaders in its field.

An area where Dell can benefit by improving processes, is customer service. There was a time that Dell's customer service was considered the best across all sectors in North America. Now it's not even in the competition. One way they can do this is by being country specific in their customer service - e.g. North Americans servicing North Americans; British servicing British etc. This will eliminate the language and cultural barriers that both customers and customer services representatives are struggling with.

If you are looking for growth, the opportunity to learn as much as possible in your field and/or technology, want to work with people who are dedicated, smart, friendly and fun to be around, and can live with the cons, then Dell is for you.
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Pros
Cutting edge technology, concentration of intelligent people makes it a good place to grow, Flexible work environment - can telecommute were possible.
Cons
Long hours, Salaries in some devisions not in keeping with industry norms, Instead of promotion, employees are moved to new positions and told it is a lateral move, when in fact it should be a promotion, Lack of job security due to outsourcing and offshoring, Lack of autonomy in some devisions smother the productivity of others.
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Great work life balance but very little turn over
KACE Outside Account Executive (Current Employee) –  Remote18 October 2012
Typical day is following up with customers looking for opportunities and customer visits. Best part of the job is the work life balance. Most difficult is the limited opportunity to move up in the organization and managements unwillingness to learn the Canadian business (managed out of the US).

Team at Dell is fantastic! Great people! Lots of talent.
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Great place to work
TSR (Former Employee) –  Edmonton Alberta9 September 2014
I worked as a technical support rep in the call center. It was great. The management was smart and friendly. Co-workers were fun. There was really only 2 or 3 places to proceed with my career though which was to move to tier 2 support or to move to a different category of troubleshooting like software. I did neither as Dell pulled up roots and left my town. Sad to see them go.
Pros
fun atmosphere, the management was always helpful
Cons
not much choice in moving up the ladder
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Nearly Outstanding Firm To Work For
Technical Support - L2 (Former Employee) –  Kanata, ON7 June 2012
Very professional and fantastic training provided by a great company. Enjoyed being part of a team that was striven to provide customer satisfaction I've never been exposed to previously.
Unfortunately, due to Business Concerns and the value of the US-CDN $, required this outstanding call center to cease.
We were repeatedly advised by upper management that our call center had the best Statistics of any Dell Call Center in the world. It was difficult to understand at the time why Dell would cease operations, but looking back now, It was likely justified.
Nothing but the best can be noted from working here and hope to return to Dell in the future.
Pros
training and people
Cons
duration of employment not expected
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Great co-workers/Lack of Managment competence
Account Manager - Major Public Accounts (Current Employee) –  Toronto, ON1 October 2012
My job is made much more interesting and fun because of my co-workers and team. Without them, I would have seeked employment elsewhere a long time ago.

Hardest part of my job is having to balance my duties and responsibilites while also completing demands of internal processes

The most enjoyable part of my job are the people I work with and the ability to work from home three days per week which helps in improving work/life balance
Pros
work from home program
Cons
high quotas no resources to achieve your goals
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the culture and people i have worked with Dell are one of the best
Sales Support Queue  (Former Employee) –  Eastwood City Cyberpark, Libis, QC29 June 2013
A typical day at work will be opening our outlook for emails from customers, responses regarding inquiries, emails from different departments. I learned a lot at Dell. I also learned to develop my patience, understanding and humility. The management was okay, but my co-workers are great. The hardest part of the job is to tell the customer that you cannot really assist them even if you wanted to because the request is already a dead end. One of the most enjoyable part of the job, is the beginning of the month where we receive our meal cards for the month.
Pros
meal card every month, internet access
Cons
unpaid OTs.
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Productive and enjoyable work place with cafe and hot drinks
Senior Technical support (Former Employee) –  Edmonton, AB13 August 2012
An advancement in career where one gains more experience. improving interpersonal skills. Great management that pushes towards advancement. Co-workers provide wide range of help to get the job in hand done.
Pros
socialization and sometimes free lunch
Cons
extra free time around working hours
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Overall rating

4.0
Based on 4,793 reviews
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Ratings by category

Work/Life Balance
3.9
Salary/Benefits
3.8
Job Security/Advancement
3.4
Management
3.5
Culture
3.8