Pros: cutting edge technology, concentration of intelligent people makes it a good place to grow, flexible work environment - can telecommute were possible.
Cons: long hours, salaries in some devisions not in keeping with industry norms, instead of promotion, employees are moved to new positions and told it is a lateral move, when in fact it should be a promotion, lack of job security due to outsourcing and offshoring, lack of autonomy in some devisions smother the productivity of others.
Don't let the informal attire of the employees in this office fool you; they are every bit as professional as you'd expect from a highly competitive tech/communications company. Management sets very high standards for their subordinates, strive for results, and in most cases are not disappointed; Dell hires very high caliber employees. The training – more... is excellent and employees can hold their heads high when it comes to their proficiencies.
Dell strives to keep up to date technologically and their staff enjoys the advantage of using the best software and hardware available. A Dell employee has access to training in just about every area of technology.
Unfortunately, over the past couple of years culture started changing and middle management, junior management, team leads and non-management staff encounter a lot of obstacles such as having to get someone else sigh off on something that should be within their or their manager’s scope of authorization, having to seek authorization for seemingly trivial things and having to explain why something needs to be changed and done in a certain way, and if someone higher up does not agree, tough. This stifles the creativity of staff members and really Dell is loosing out on their insights and ability to make functions work better. This trend started around the same time as the slump in the economy and the frenzied offshoring.
With the reduction in staff in some areas, remaining staff in those departments are overwhelmed with work and put in long hours to keep things running as smoothly as before.
Outsourcing and perhaps more accurately, offshoring, has also placed a tremendous burden on employees as many times there are communication and cultural barriers that are frustrating for all involved and slow down processes. This is by no means the fault of the people involved; they should be teamed up better. (This was (and still is) unfortunately a very huge complaint from customers that we dealt with and had to placate.)
Pay and benefits are areas where Dell has to improve. Most people stay because of the people and the work which, while in some cases is overwhelming in volume, they do find challenging and satisfying. If salary were the only thing that kept people at Dell, they would not be able to keep the excellent employees that make Dell one of the leaders in its field.
An area where Dell can benefit by improving processes, is customer service. There was a time that Dell's customer service was considered the best across all sectors in North America. Now it's not even in the competition. One way they can do this is by being country specific in their customer service - e.g. North Americans servicing North Americans; British servicing British etc. This will eliminate the language and cultural barriers that both customers and customer services representatives are struggling with.
If you are looking for growth, the opportunity to learn as much as possible in your field and/or technology, want to work with people who are dedicated, smart, friendly and fun to be around, and can live with the cons, then Dell is for you. – less